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Added 6 mins ago
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Senior Identity Security Engineer
CPKC
Calgary, AB
- Full-time
…enhance PAM, IAM, IGA, and PKI programs, while maintaining technical documentation, runbooks, training materials, change management activities, disaster recovery processes, and awareness of…
Added 6 mins ago
T
Senior AI Developer / Generative AI Engineer
ThoughtStorm
Toronto, ON
- Contract
Strong hands-on experience with Microsoft Azure AI Foundry (Microsoft Foundry), Azure Machine Learning (Azure ML), Azure OpenAI, and Azure AI Services for enterprise AI solution development.
Added 6 mins ago
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Senior Consultant or Manager, Zero Trust Architecture
Deloitte
Toronto, ON
- Full-time
…and architecture discussions, and present recommendations to technical and executive…
Added 7 mins ago
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Media Production Systems Architect (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
…for heterogeneous environments that span across functional, technical, and business…
Added 38 mins ago
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Senior Engineering Manager
TekRek
Toronto, ON
- Full-time
…runs on React, .NET, and API-based microservices hosted on Azure, with payments and financial workflows central to the…
Added 1 hour ago
TB
Senior DevOps Engineer (SRE / Platform Engineering)
TLNT Bridge Recruiting
Vancouver, BC
- Full-time
In addition to your technical contributions, you'll provide guidance and mentorship to other engineers, including junior team members and globally distributed engineering resources.
Added 1 hour ago
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Senior Associate SIEM Implementation
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Lead technical deliverables for SIEM implementation and operations including Microsoft Sentinel, Google SecOps, Palo Alto XSIAM, and Devo.
Added 1 hour ago
DevOps Engineer - Game Developer Experience
Electronic Arts
Vancouver, BC
Reporting to a Senior Engineering Manager within the Game Developer Experience (GDX) team, you'll design, build, and maintain enterprise-grade development pipelines for EA's video games and…
Added 1 hour ago
GD
AI Governance & Risk Manager
General Dynamics Missions System International
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
…a blend of strategic leadership, risk management expertise, technical understanding of modern AI systems, and the ability to influence outcomes across the enterprise without direct…
Added 1 hour ago
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DevOps Engineer
TEEMA
Montreal, QC
- $65 to $77 CAD / hour
- Contract
Senior DevSecOps Developer – CIAM / Identity & Access Management
Added 1 hour ago
AI Engineer
Eclipse Automation
Cambridge, ON
We need a AI Engineer who can turn architecture and technical plans into secure, reliable, production-ready solutions. Approximately 70–80% of the role will focus on AI systems, agents,…
Added 1 hour ago
TB
Senior DevOps Engineer (SRE / Platform Engineering)
TLNT Bridge Recruiting
Vancouver, BC
- $113,900 to $147,000 CAD / year
- Full-time
In addition to your technical contributions, you'll provide guidance and mentorship to other engineers, including junior team members and globally distributed engineering resources.
Added 1 hour ago
ZS
DevOps Architect
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Have 10 plus years of experience as DevOps expert in Cloud technologies primarily Microsoft Azure and AWS
Added 1 hour ago
CT
Senior Applied AI Scientist, Advanced Analytics & Modelling - Customer Intelligence
Canadian Tire Corporation
Toronto, ON
- Full-time
…approaches from experimentation into production and become a go-to technical expert on the models and how their outputs should be…
Added 1 hour ago
CT
Senior ML/AI Engineer, Advanced Analytics & Modelling - Customer Intelligence Platforms
Canadian Tire Corporation
Toronto, ON
- Full-time
We are seeking a highly technical and hands-on ML/AI Engineer to take end-to-end ownership of one of CTC's strategic customer intelligence platforms. The platform combines machine learning,…
Added 1 hour ago
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Manager, DevOps Engineering
EllisDon
Mississauga, ON
- Full-time
Establish repeatable standards, self-service patterns and paved roads that reduce manual effort and improve developer productivity.
Added 2 hours ago
Senior Forward Deployed Engineer (Gemini Enterprise)
Welcome to the Jungle
Montreal, QC
Deploy on cloud infrastructure (GCP, Azure, or AWS) using containers, serverless, and infrastructure-as-code.
Added 2 hours ago
M
RQ11674 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
including technical and business functional validation
Added 2 hours ago
GD
AI Governance & Risk Manager
General Dynamics Mission Systems–Canada
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
…a blend of strategic leadership, risk management expertise, technical understanding of modern AI systems, and the ability to influence outcomes across the enterprise without direct…
Added 2 hours ago
ZS
Sr. BizTalk Developer
Zodiac Solutions, Inc
Mississauga, ON
- Full-time
We are seeking an experienced Senior BizTalk Developer to design, develop, maintain, and support enterprise integration solutions using Microsoft BizTalk Server. The role requires strong…
Added 2 hours ago
GD
AI Governance & Risk Manager
General Dynamics Mission Systems–Canada
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
…a blend of strategic leadership, risk management expertise, technical understanding of modern AI systems, and the ability to influence outcomes across the enterprise without direct…
Added 2 hours ago
Senior Software Integration Engineer - Assistant Vice President
iCapital
Toronto, ON
…takes strong ownership of solution quality and contributes technical expertise throughout the software delivery lifecycle. This role champions engineering standards across the integration…
Added 2 hours ago
TR
D365 Developer
Tenth Revolution Group
Mississauga, ON
- $80,000 to $110,000 CAD / year
- Full-time
An established and growing North American manufacturer is seeking an experienced ERP Technical Developer to join its enterprise application development team. This role offers the…
Added 2 hours ago
Senior AI Platform Engineer
Scotiabank
Toronto, ON
Own the technical design of scalable APIs, orchestration layers, SDKs, developer portals, and self-service tooling that improve developer productivity and enable consistent enterprise…
Added 3 hours ago
HI
Information Security Specialist
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
- Contract
8-10 years of technical combined work experience in managing IT infrastructure and cybersecurity.

Jori International Ltd.

IT Service Lead

AB, Canada
Calgary, AB, T2E 7Y4, Canada

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including: · Full-time

Apply About employer

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Job details

Pay: As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

About JORI Logistics

At JORI Logistics (JORI), we transform Freight Forwarding and Customs Brokerage into a competitive advantage for importers and exporters. Our clients rely on us to handle their global transportation needs so they can spend time on things that matter - like growing their businesses.

As a family-owned and operated company headquartered in Calgary, with offices in Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter. We combine unparalleled customer service with robust technology solutions to transform logistics into a competitive advantage for importers and exporters. Since 1992, we’ve provided turnkey logistics services, including Canadian Customs Brokerage, U.S. Customs Brokerage, Air Freight, Ocean Freight, Ground Freight, Trade Consulting, and more.

For more information about our team and services, please visit our website.

About the Opportunity

JORI is expanding! We are currently looking for a full-time IT Service Lead to join our team in Calgary, Alberta on a hybrid work model. Reporting to the IT Director, you are responsible for leading a team to service the IT operational needs of the company and designing, maintaining, and optimizing the organization’s on-premises and cloud-based infrastructure.

DUTIES AND RESPONSIBILITIES:

Service Management

Own daily IT service delivery across all internal systems, ensuring high availability, performance, and reliability.
Lead response to major incidents, act as the primary escalation point, and ensure rapid resolution with minimal business disruption.
Track and report on SLAs, KPIs, system uptime, response times, and overall service health.
Continuously improve processes, automation, documentation, and service efficiency.

Infrastructure & Network Management

Manage on-premise servers, virtualization platforms (VMware/Hyper-V), storage systems, and network equipment (routers, switches, firewalls, Wi-Fi).
Monitor system capacity, performance, and uptime; implement system upgrades and patches.
Maintain network security including segmentation, access controls, and monitoring.

Cloud Operations (Azure/AWS/GCP)

Administer cloud resources (compute, storage, IAM, backups).
Optimize cloud cost, performance, and security configurations.
Deploy and manage cloud-based workloads, automation scripts, and monitoring tools.
Implement cloud governance, compliance, and incident response processes.

Contract & Vendor Management

Manage IT service contracts, licensing renewals, and vendor SLAs.

Evaluate new vendor offerings; negotiate contracts and pricing.
Serve as the primary point of contact for service providers, MSPs, and hardware/software partners.

Disaster Recovery & Business Continuity

Develop, maintain, and test DR and business continuity plans.
Coordinate regular DR drills; document recovery procedures for critical systems.
Ensure backup systems and cloud failover strategies meet RTO/RPO requirements.

Security & Compliance

Implement security hardening, identity management, and access controls.
Collaborate with MSPs on security audits, incident response, and compliance efforts (e.g., SOC 2, ISO 27001).
Enforce cybersecurity policies, access controls, audits, patching, and regulatory compliance.

Support & Collaboration

Provide escalation support for infrastructure-related issues.
Work with cross-functional teams to support new initiatives, software deployments, and technology improvements.
Maintain documentation for networks, systems, and procedures.

About You

Must Haves:
Technical Skills

Strong understanding of network protocols, routing/switching, VPNs, and firewalls.
Experience with Windows/Linux server administration.
Proficiency in cloud platforms (Azure).
Knowledge of virtualization (VMware, Hyper-V).
Experience with infrastructure-as-code (Terraform, CloudFormation) is a plus.
Strong grasp of backup solutions, high availability, and DR failover systems such as Veeam, Datto, etc.
Familiarity with identity and access management (Azure AD, IAM).

Operational & Management Skills

Contract and vendor negotiation capabilities.
Knowledge of ITIL-based processes (change, problem, incident management).
Project management skills (PMP or Agile experience is a bonus).
Excellent documentation habits and process orientation.

Soft Skills

Strong communication and stakeholder management.
Ability to lead a small team to achieve goals and uphold SLAs.
Analytical mindset and proactive problem solving.
Organizational skills for managing multiple concurrent projects.

Education: Bachelor’s degree in:

Information Technology
Computer Science
Information Systems
Cybersecurity
Or equivalent professional experience

Assets:

Cloud Certifications

Microsoft Azure Administrator AZ-104 or Solutions Architect AZ-305 is an asset

Networking & Infrastructure

CompTIA Network+ or Server+
Cisco CCNA / CCNP
VMware VCP

Security & Compliance

CompTIA Security+
CISSP (for senior roles)

IT Service Management / Change Management

ITIL Foundation
Prosci Change Management Certification
Certified Change Management Professional (CCMP)

Disaster Recovery & Continuity

CBCP (Certified Business Continuity Professional) optional but valuable

What We Offer

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:

Paramedical coverage and benefits
Group insurance
Work flexibility with our hybrid work model
Career growth opportunities with our international portfolio
Education support and personal development programs
Reimbursement for home office equipment set-up
An opportunity to join a family-first, tight-knit team with incredible culture!

Do our values resonate with you? If you want to be a part of a fast-growing and technology-driven company with a global reach, apply now!

Apply About employer

More about this job

Responsibilities

The IT Service Lead is responsible for managing daily IT service delivery, infrastructure, and cloud operations while ensuring system reliability and security. They will lead a team to optimize IT processes, oversee vendor contracts, and maintain business continuity and disaster recovery plans.

Requirements

Candidates must possess a bachelor's degree in IT or a related field along with strong technical proficiency in networking, cloud platforms, and server administration. The role requires proven experience in IT service management, vendor negotiation, and the ability to lead teams effectively.

Skills

Network protocols
Windows server administration
Linux server administration
Azure
VMware
Hyper-V
Infrastructure-as-code
Backup solutions
Identity and access management
Vendor negotiation
ITIL
Project management
Disaster recovery
Cybersecurity
Cloud governance

Benefits

Paramedical coverage
Group insurance
Work flexibility
Career growth opportunities
Education support
Personal development programs
Home office equipment reimbursement

Visa sponsorship

Not detected in the job text

Keywords

IT Service Lead
Logistics
Azure
VMware
Hyper-V
Network protocols
VPN
Firewalls
Terraform
CloudFormation
Veeam
Datto
Azure AD
ITIL
PMP
Agile
SOC 2
ISO 27001
Disaster Recovery
Business Continuity
Cybersecurity
Cloud Governance
Infrastructure-as-code
Vendor Management
SLA
KPI
Virtualization
Identity Management
Access Control
System Administration

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