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Added 10 mins ago
SC
Engineering Manager
SYSTRA Canada
Toronto, ON
- Full-time
Be able to Network externally and provide value of this network to the wider business.
Added 10 mins ago
NF
Business Development Representative
NES Fircroft
Calgary, AB
- Full-time
…play a key role in growing our client network and creating new business opportunities. You’ll be at the forefront of our business development activity, connecting with prospective clients,…
Added 10 mins ago
LC
Pharmacist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Full-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 10 mins ago
SJ
Growth Manager
So Jobs
Mississauga, ON
- $93,500 to $125,000 CAD / year
- Full-time
We are seeking an experienced Revenue Growth Manager to support business performance through a combination of trade promotion management, sales planning, forecasting, and commercial…
Added 10 mins ago
SS
Program Coordinator
Summit Search Group
Winnipeg, MB
- $60,000 to $69,000 CAD / year
- Full-time
A related degree in social work, psychology, public or business administration, or a college certificate such as applied counselling, combined with relevant leadership experience; an…
Added 10 mins ago
Operations Analyst (Toronto-based) – Remote
Agoda
Toronto, ON
…functional teams to ensure our data and AI solutions truly meet business needs. You’ll find new opportunities to improve workflows using AI or other data solutions. You’ll also be working…
Added 40 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
University degree in a health-related discipline, Health Administration, Business Administration, or related field.
Added 40 mins ago
NB
Senior Manager Onboarding
National Bank of Canada
Toronto, ON
- Full-time
Coordinate multidisciplinary stakeholders across business lines, operations and support functions to ensure a seamless, efficient and well-controlled client experience.
Added 40 mins ago
KR
Project Accountant
Kassen Recruitment
Burlington, ON
- $80,000 to $100,000 CAD / year
- Full-time
Post-secondary education in Accounting, Finance, Business, or a related field
Added 40 mins ago
F
Technology and Product Co-founder - AI for SEC/FINRA Compliance
FutureSight
Canada
- Internship
…compliance advisors, you will shape both the first product and the business it…
Added 40 mins ago
F
Technology and Product Co-founder - AI for SEC/FINRA Compliance
FutureSight
Canada
- Internship
…compliance advisors, you will shape both the first product and the business it…
Added 40 mins ago
TO
Deputy CAO
Town of Peace River
Peace River, AB
- Full-time
A post-secondary degree or diploma in Public Administration, Business Administration, Political Science, Local Government Administration, Communications, Economic Development or a related…
Added 40 mins ago
NB
Associate
National Bank of Canada
Sept-Îles, QC
- Full-time
Analyze client accounts to prepare for activities that support wealth advisors in their business development
Added 40 mins ago
BT
Designated Professional
Baker Tilly Canada
North Bay, ON
- Full-time
Support firm initiatives, knowledge sharing, and business development activities in a manner aligned with interest and experience.
Added 40 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Bromont, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 40 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Amherst, QC · Saint-Rémi-d’Amherst, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 40 mins ago
IG
Global Head of Digital Strategy & Transformation
Ingenio Global
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…the firm's digital transformation strategy, bringing together business applications, data, AI, automation and digital client services to deliver measurable business…
Added 40 mins ago
NB
Private Relationship Banker
National Bank of Canada
Rouyn-Noranda, QC
- Full-time
…high-net-worth clientele. Through your relationship-building and business development skills, your portfolio management experience, and your banking expertise, you make a positive impact on…
Added 40 mins ago
NB
Associate
National Bank of Canada
AB · Edmonton, AB
- Full-time
…planning, and wealth advisory solutions to individuals, families, business owners, and professionals. Guided by Trust, Clarity, and Heart, our team is committed to building lasting…
Added 40 mins ago
CR
Shift Manager
Central Restaurants
Vancouver, BC
- $18 CAD / hour
- Full-time
…our standards high, and helping the management team move our business forward. Our shift leaders are an integral part of our team and are the stepping stone to a career in restaurant…
Added 40 mins ago
BR
General Manager - Niagara On The Lake
Banana Republic
Niagara-on-the-Lake, ON
- Full-time
As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding…
Added 40 mins ago
NB
Senior Director Communications Transformation
National Bank of Canada
Montreal, QC
- Full-time
Develop communication strategies that support major business, technology and people transformations while promoting understanding, alignment and adoption.
Added 40 mins ago
AS
Applied Scientist II, Sponsored Products and Brands Agent
Amazon Science
Toronto, ON
- Full-time
Analyze experimental results and system performance to identify improvement opportunities, making informed tradeoffs between model complexity, latency, and business impact.
Added 40 mins ago
NB
Senior Analyst - Capital Market Reconciliation
National Bank of Canada
Montreal, QC
- Full-time
…collaborative environment to strengthen operational excellence, support business growth, and continuously improve…
Added 55 mins ago
CN
Director, Marketing Partnerships Lead – NBA Canada
CAN NBA Canada
Toronto, ON
- Full-time
…best-in-class servicing standards, and fostering collaboration with the Business Development, Marketing, Events, and Merchandising/Licensing teams to deliver integrated…

Jori International Ltd.

IT Service Lead

AB, Canada
Calgary, AB, T2E 7Y4, Canada

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including: · Full-time

Apply About employer

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Job details

Pay: As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

About JORI Logistics

At JORI Logistics (JORI), we transform Freight Forwarding and Customs Brokerage into a competitive advantage for importers and exporters. Our clients rely on us to handle their global transportation needs so they can spend time on things that matter - like growing their businesses.

As a family-owned and operated company headquartered in Calgary, with offices in Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter. We combine unparalleled customer service with robust technology solutions to transform logistics into a competitive advantage for importers and exporters. Since 1992, we’ve provided turnkey logistics services, including Canadian Customs Brokerage, U.S. Customs Brokerage, Air Freight, Ocean Freight, Ground Freight, Trade Consulting, and more.

For more information about our team and services, please visit our website.

About the Opportunity

JORI is expanding! We are currently looking for a full-time IT Service Lead to join our team in Calgary, Alberta on a hybrid work model. Reporting to the IT Director, you are responsible for leading a team to service the IT operational needs of the company and designing, maintaining, and optimizing the organization’s on-premises and cloud-based infrastructure.

DUTIES AND RESPONSIBILITIES:

Service Management

Own daily IT service delivery across all internal systems, ensuring high availability, performance, and reliability.
Lead response to major incidents, act as the primary escalation point, and ensure rapid resolution with minimal business disruption.
Track and report on SLAs, KPIs, system uptime, response times, and overall service health.
Continuously improve processes, automation, documentation, and service efficiency.

Infrastructure & Network Management

Manage on-premise servers, virtualization platforms (VMware/Hyper-V), storage systems, and network equipment (routers, switches, firewalls, Wi-Fi).
Monitor system capacity, performance, and uptime; implement system upgrades and patches.
Maintain network security including segmentation, access controls, and monitoring.

Cloud Operations (Azure/AWS/GCP)

Administer cloud resources (compute, storage, IAM, backups).
Optimize cloud cost, performance, and security configurations.
Deploy and manage cloud-based workloads, automation scripts, and monitoring tools.
Implement cloud governance, compliance, and incident response processes.

Contract & Vendor Management

Manage IT service contracts, licensing renewals, and vendor SLAs.

Evaluate new vendor offerings; negotiate contracts and pricing.
Serve as the primary point of contact for service providers, MSPs, and hardware/software partners.

Disaster Recovery & Business Continuity

Develop, maintain, and test DR and business continuity plans.
Coordinate regular DR drills; document recovery procedures for critical systems.
Ensure backup systems and cloud failover strategies meet RTO/RPO requirements.

Security & Compliance

Implement security hardening, identity management, and access controls.
Collaborate with MSPs on security audits, incident response, and compliance efforts (e.g., SOC 2, ISO 27001).
Enforce cybersecurity policies, access controls, audits, patching, and regulatory compliance.

Support & Collaboration

Provide escalation support for infrastructure-related issues.
Work with cross-functional teams to support new initiatives, software deployments, and technology improvements.
Maintain documentation for networks, systems, and procedures.

About You

Must Haves:
Technical Skills

Strong understanding of network protocols, routing/switching, VPNs, and firewalls.
Experience with Windows/Linux server administration.
Proficiency in cloud platforms (Azure).
Knowledge of virtualization (VMware, Hyper-V).
Experience with infrastructure-as-code (Terraform, CloudFormation) is a plus.
Strong grasp of backup solutions, high availability, and DR failover systems such as Veeam, Datto, etc.
Familiarity with identity and access management (Azure AD, IAM).

Operational & Management Skills

Contract and vendor negotiation capabilities.
Knowledge of ITIL-based processes (change, problem, incident management).
Project management skills (PMP or Agile experience is a bonus).
Excellent documentation habits and process orientation.

Soft Skills

Strong communication and stakeholder management.
Ability to lead a small team to achieve goals and uphold SLAs.
Analytical mindset and proactive problem solving.
Organizational skills for managing multiple concurrent projects.

Education: Bachelor’s degree in:

Information Technology
Computer Science
Information Systems
Cybersecurity
Or equivalent professional experience

Assets:

Cloud Certifications

Microsoft Azure Administrator AZ-104 or Solutions Architect AZ-305 is an asset

Networking & Infrastructure

CompTIA Network+ or Server+
Cisco CCNA / CCNP
VMware VCP

Security & Compliance

CompTIA Security+
CISSP (for senior roles)

IT Service Management / Change Management

ITIL Foundation
Prosci Change Management Certification
Certified Change Management Professional (CCMP)

Disaster Recovery & Continuity

CBCP (Certified Business Continuity Professional) optional but valuable

What We Offer

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:

Paramedical coverage and benefits
Group insurance
Work flexibility with our hybrid work model
Career growth opportunities with our international portfolio
Education support and personal development programs
Reimbursement for home office equipment set-up
An opportunity to join a family-first, tight-knit team with incredible culture!

Do our values resonate with you? If you want to be a part of a fast-growing and technology-driven company with a global reach, apply now!

Apply About employer

More about this job

Responsibilities

The IT Service Lead is responsible for managing daily IT service delivery, infrastructure, and cloud operations while ensuring system reliability and security. They will lead a team to optimize IT processes, oversee vendor contracts, and maintain business continuity and disaster recovery plans.

Requirements

Candidates must possess a bachelor's degree in IT or a related field along with strong technical proficiency in networking, cloud platforms, and server administration. The role requires proven experience in IT service management, vendor negotiation, and the ability to lead teams effectively.

Skills

Network protocols
Windows server administration
Linux server administration
Azure
VMware
Hyper-V
Infrastructure-as-code
Backup solutions
Identity and access management
Vendor negotiation
ITIL
Project management
Disaster recovery
Cybersecurity
Cloud governance

Benefits

Paramedical coverage
Group insurance
Work flexibility
Career growth opportunities
Education support
Personal development programs
Home office equipment reimbursement

Visa sponsorship

Not detected in the job text

Keywords

IT Service Lead
Logistics
Azure
VMware
Hyper-V
Network protocols
VPN
Firewalls
Terraform
CloudFormation
Veeam
Datto
Azure AD
ITIL
PMP
Agile
SOC 2
ISO 27001
Disaster Recovery
Business Continuity
Cybersecurity
Cloud Governance
Infrastructure-as-code
Vendor Management
SLA
KPI
Virtualization
Identity Management
Access Control
System Administration

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