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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Strong knowledge of Agile, Scrum, hybrid delivery methodologies, project governance, risk management, and enterprise technology delivery.
Added 12 mins ago
CT
Customer Services Manager
CSG Talent
Saskatoon, SK
- Full-time
This is an opportunity to take ownership of day-to-day service delivery, develop a growing team of skilled technicians and build strong relationships with a major mining customer.
Added 12 mins ago
LS
Lean Six Sigma Consultant – Accredited Provider Partner (BB/MBB)
Lean Six Sigma Bureau
Canada
- Full-time
Certification platform, LMS and student management
Added 12 mins ago
TA
Mission Systems Operator-FR
Top Aces
Canada
- Full-time
Assist with development and delivery of Sensor Operator training.
Added 12 mins ago
CA
Print & Document Services Clerk
Co-operators Assurance et services financiers
Regina, SK
- Full-time
…Clerk who will be accountable for corporate print and document management services including tight deadlines and competing priorities. You are client centric, able to work in a fast-paced…
Added 12 mins ago
SH
Health Care Aide
SE Health
Calgary, AB
- Part-time
…daily living, laundry, light housekeeping, assistance with meal delivery, orderly or porter service, assistance with recreational activities, and leisure activities as per individual care…
Added 12 mins ago
CA
Communications Consultant
Co-operators Assurance et services financiers
Guelph, ON
- Full-time
…Consultant applies highly developed communication planning, project management, implementation, measurement and writing…
Added 12 mins ago
TA
Recruitment Manager-FR
Top Aces
Dorval, QC
- Full-time
The Recruitment Manager owns the organization’s recruitment strategy and end-to-end talent acquisition delivery. This role combines strategic planning, governance, market intelligence and…
Added 12 mins ago
C
Implementation Specialist
ChannelEngine
Toronto, ON
- Full-time
We are looking for an Implementation Specialist to join our Delivery team. We're growing fast and we need people who are ready to contribute from day one: if you know e-commerce ecosystems…
Added 12 mins ago
CO
Education Consultant - Bilingual
College of Nurses of Ontario
Toronto, ON
- Full-time
Communication – uses a variety of communication techniques and adjusts delivery to effectively navigate challenging situations; considers the viewpoints of others when sharing information;…
Added 12 mins ago
CO
Education Consultant - T
College of Nurses of Ontario
Toronto, ON
- Full-time
Communication – uses a variety of communication techniques and adjusts delivery to effectively navigate challenging situations; considers the viewpoints of others when sharing information;…
Added 42 mins ago
BT
CPA Candidate
Baker Tilly Canada
North Bay, ON
- Full-time
Communicate effectively with team members and clients to support smooth engagement delivery and meet timelines.
Added 42 mins ago
M
Manager, Assurance and Accounting - Indigenous Services
MNP
Prince George, BC
- Full-time
Deliver industry and technical expertise in audit and assurance through client interactions, reports, technical work, management presentations and high-quality deliverables
Added 42 mins ago
NB
LoanIQ Chief Functional Analyst
National Bank of Canada
Montreal, QC
- Full-time
Within Capital Markets IT Delivery, you will join a team responsible for supporting critical financial applications and maintaining the stability of key business platforms. You will work…
Added 42 mins ago
M
Manager, Recovery & Restructuring
MNP
Calgary, AB
- Full-time
Network in the local business community, consider business development opportunities and lead the preparation and delivery of competitive proposals to meet stakeholders’ needs
Added 42 mins ago
BR
Production Manager
BlackRock Resources LLC
Belleville, ON
- Full-time
🟣 Lead all plant production activities, overseeing 3 supervisors and up to 80 employees, to meet safety, quality, delivery, and cost objectives 🟣 Develop and execute production schedules,…
Added 42 mins ago
HT
Talent Acquisition Partner
Hudson Talent Solutions
Ottawa, ON
- $95,000 to $100,000 CAD / year
- Full-time
…from employer branding and sourcing strategy to recruitment delivery, workforce management, and transformation initiatives. Today, we deliver a full spectrum of integrated talent solutions…
Added 42 mins ago
M
Senior Manager / Manager, Recovery & Restructuring (Full Time)
MNP
Montreal, QC
- Full-time
Assist with leading the proposal, planning and delivery of corporate insolvency services including identifying the strategic, operational and financial challenges of a business,…
Added 42 mins ago
TM
Program Coordinator
Toronto Metropolitan University
Toronto, ON
- Temporary
…Coordinator to oversee the administration, growth, and seamless delivery of the Public Administration and Indigenous Governance (PAIG) program - a unique partnership between the Yellowhead…
Added 42 mins ago
M
Manager, Corporate Finance - Due Diligence
MNP
Montreal, QC
- Full-time
Network within the local business community; explore development opportunities, lead proposal preparation, and ensure delivery of competitive service offerings that meet client needs.
Added 42 mins ago
M
Manager, Indigenous Services
MNP
Winnipeg, MB
- Full-time
Deliver industry and technical expertise in audit and assurance through client interactions, reports, technical work, management presentations and high-quality deliverables
Added 42 mins ago
M
Senior Manager, Innovation Development
MNP
Calgary, AB
- Full-time
Collaborate closely with Innovation, Solution Delivery, and business stakeholders to translate new concepts and problem statements into clear technical requirements, user stories, and…
Added 42 mins ago
M
Manager, U.S. Personal Tax
MNP
Calgary, AB
- Full-time
…treaties through client interactions, reports, technical work, management presentations and high-quality…
Added 42 mins ago
BT
U.S. Corporate Tax Partner
Baker Tilly Canada
Toronto, ON
- Full-time
Practical exposure to US tax operational delivery and workflow management
Added 42 mins ago
S
Sales & Operations Assistant
SkyAcres
Surrey, BC
- Full-time
We offer flexible scheduling during the week, though most of the team works around 9 a.m. to 5 p.m., Monday to Friday. Hours will be coordinated with the team and customer delivery needs.
Added 42 mins ago
DI
Engineering Manager
DBSync Inc
Remote, Canada
- Full-time
- Remote
…strategic mindset to drive innovation and ensure the successful delivery of engineering…

Jori International Ltd.

IT Service Lead

AB, Canada
Calgary, AB, T2E 7Y4, Canada

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including: · Full-time

Apply About employer

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Job details

Pay: As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

About JORI Logistics

At JORI Logistics (JORI), we transform Freight Forwarding and Customs Brokerage into a competitive advantage for importers and exporters. Our clients rely on us to handle their global transportation needs so they can spend time on things that matter - like growing their businesses.

As a family-owned and operated company headquartered in Calgary, with offices in Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter. We combine unparalleled customer service with robust technology solutions to transform logistics into a competitive advantage for importers and exporters. Since 1992, we’ve provided turnkey logistics services, including Canadian Customs Brokerage, U.S. Customs Brokerage, Air Freight, Ocean Freight, Ground Freight, Trade Consulting, and more.

For more information about our team and services, please visit our website.

About the Opportunity

JORI is expanding! We are currently looking for a full-time IT Service Lead to join our team in Calgary, Alberta on a hybrid work model. Reporting to the IT Director, you are responsible for leading a team to service the IT operational needs of the company and designing, maintaining, and optimizing the organization’s on-premises and cloud-based infrastructure.

DUTIES AND RESPONSIBILITIES:

Service Management

Own daily IT service delivery across all internal systems, ensuring high availability, performance, and reliability.
Lead response to major incidents, act as the primary escalation point, and ensure rapid resolution with minimal business disruption.
Track and report on SLAs, KPIs, system uptime, response times, and overall service health.
Continuously improve processes, automation, documentation, and service efficiency.

Infrastructure & Network Management

Manage on-premise servers, virtualization platforms (VMware/Hyper-V), storage systems, and network equipment (routers, switches, firewalls, Wi-Fi).
Monitor system capacity, performance, and uptime; implement system upgrades and patches.
Maintain network security including segmentation, access controls, and monitoring.

Cloud Operations (Azure/AWS/GCP)

Administer cloud resources (compute, storage, IAM, backups).
Optimize cloud cost, performance, and security configurations.
Deploy and manage cloud-based workloads, automation scripts, and monitoring tools.
Implement cloud governance, compliance, and incident response processes.

Contract & Vendor Management

Manage IT service contracts, licensing renewals, and vendor SLAs.

Evaluate new vendor offerings; negotiate contracts and pricing.
Serve as the primary point of contact for service providers, MSPs, and hardware/software partners.

Disaster Recovery & Business Continuity

Develop, maintain, and test DR and business continuity plans.
Coordinate regular DR drills; document recovery procedures for critical systems.
Ensure backup systems and cloud failover strategies meet RTO/RPO requirements.

Security & Compliance

Implement security hardening, identity management, and access controls.
Collaborate with MSPs on security audits, incident response, and compliance efforts (e.g., SOC 2, ISO 27001).
Enforce cybersecurity policies, access controls, audits, patching, and regulatory compliance.

Support & Collaboration

Provide escalation support for infrastructure-related issues.
Work with cross-functional teams to support new initiatives, software deployments, and technology improvements.
Maintain documentation for networks, systems, and procedures.

About You

Must Haves:
Technical Skills

Strong understanding of network protocols, routing/switching, VPNs, and firewalls.
Experience with Windows/Linux server administration.
Proficiency in cloud platforms (Azure).
Knowledge of virtualization (VMware, Hyper-V).
Experience with infrastructure-as-code (Terraform, CloudFormation) is a plus.
Strong grasp of backup solutions, high availability, and DR failover systems such as Veeam, Datto, etc.
Familiarity with identity and access management (Azure AD, IAM).

Operational & Management Skills

Contract and vendor negotiation capabilities.
Knowledge of ITIL-based processes (change, problem, incident management).
Project management skills (PMP or Agile experience is a bonus).
Excellent documentation habits and process orientation.

Soft Skills

Strong communication and stakeholder management.
Ability to lead a small team to achieve goals and uphold SLAs.
Analytical mindset and proactive problem solving.
Organizational skills for managing multiple concurrent projects.

Education: Bachelor’s degree in:

Information Technology
Computer Science
Information Systems
Cybersecurity
Or equivalent professional experience

Assets:

Cloud Certifications

Microsoft Azure Administrator AZ-104 or Solutions Architect AZ-305 is an asset

Networking & Infrastructure

CompTIA Network+ or Server+
Cisco CCNA / CCNP
VMware VCP

Security & Compliance

CompTIA Security+
CISSP (for senior roles)

IT Service Management / Change Management

ITIL Foundation
Prosci Change Management Certification
Certified Change Management Professional (CCMP)

Disaster Recovery & Continuity

CBCP (Certified Business Continuity Professional) optional but valuable

What We Offer

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:

Paramedical coverage and benefits
Group insurance
Work flexibility with our hybrid work model
Career growth opportunities with our international portfolio
Education support and personal development programs
Reimbursement for home office equipment set-up
An opportunity to join a family-first, tight-knit team with incredible culture!

Do our values resonate with you? If you want to be a part of a fast-growing and technology-driven company with a global reach, apply now!

Apply About employer

More about this job

Responsibilities

The IT Service Lead is responsible for managing daily IT service delivery, infrastructure, and cloud operations while ensuring system reliability and security. They will lead a team to optimize IT processes, oversee vendor contracts, and maintain business continuity and disaster recovery plans.

Requirements

Candidates must possess a bachelor's degree in IT or a related field along with strong technical proficiency in networking, cloud platforms, and server administration. The role requires proven experience in IT service management, vendor negotiation, and the ability to lead teams effectively.

Skills

Network protocols
Windows server administration
Linux server administration
Azure
VMware
Hyper-V
Infrastructure-as-code
Backup solutions
Identity and access management
Vendor negotiation
ITIL
Project management
Disaster recovery
Cybersecurity
Cloud governance

Benefits

Paramedical coverage
Group insurance
Work flexibility
Career growth opportunities
Education support
Personal development programs
Home office equipment reimbursement

Visa sponsorship

Not detected in the job text

Keywords

IT Service Lead
Logistics
Azure
VMware
Hyper-V
Network protocols
VPN
Firewalls
Terraform
CloudFormation
Veeam
Datto
Azure AD
ITIL
PMP
Agile
SOC 2
ISO 27001
Disaster Recovery
Business Continuity
Cybersecurity
Cloud Governance
Infrastructure-as-code
Vendor Management
SLA
KPI
Virtualization
Identity Management
Access Control
System Administration

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