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Added 9 mins ago
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Clinical Quality Control Associate II
Altasciences
Laval, QC · Montreal, QC
- Full-time
The Clinical Quality Control Associate is responsible for the quality control (QC) review of clinical trial data and working with the Quality Systems team to complete QC related tasks. The…
Added 9 mins ago
GI
Project Coordinator
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
…working environment. They are responsible for the facilitated control of the site and all employees and contractors upon the…
Added 24 mins ago
M
Night Auditor
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- Full-time
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Added 24 mins ago
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Airdrie, AB
- Full-time
…Engineering, Shipping, Logistics, Fabrication, Paint, Quality Control, Administration, and other stakeholders. The successful candidate must be comfortable working both in an office…
Added 24 mins ago
NR
Maintenance Technician
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- Full-time
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Articling Student, Winter 2027 (Co-op/Internship) - 4 Months
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- Full-time
…services ensuring all administrative and operational processes and control standards are followed and contributes to the effective and efficient operation of the business group. Supports…
Added 24 mins ago
B
Articling Student - Winter 2027 (Co-op/Internship) - 4 Months
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- Full-time
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Observe and document client conditions according to Bayshore Home Health standards.
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Director, Global Services Operations & Excellence
Prosci
Remote, Canada
- Full-time
- Remote
Partner with Finance on delivery forecasts, budgets, cost control and revenue recognition.
Added 24 mins ago
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Inventory Handler
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- Full-time
Must account for recording irregularities, change document readings and conscientiously do it to meet cGMP.
Added 24 mins ago
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Gestionnaire de Projets Municipal / Project Manager Municipal
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Montreal, QC
- Full-time
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Added 24 mins ago
MA
TECHNICAL ADMINISTRATIVE ASSISTANT
MPE a division of Englobe
AB · Edmonton, AB
- Full-time
…key part in supporting our engineering team through expert document control, proposal coordination, and day-to-day administrative tasks. The successful applicant will thrive in a fast-paced…
Added 39 mins ago
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Director, Cash Management
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Toronto, ON
- Full-time
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Develop, document, and refine standard operating procedures (SOPs) to drive efficiency.
Added 53 mins ago
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Data Designer II
TD
Toronto, ON
- Full-time
Document, prototype and validate current and future state data flow processes. Provide subject matter expertise by identifying relevant business processes affecting data curation and…
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Document employee achievements and performance concerns and communicate matters requiring follow-up or formal action to the appropriate Supervisor or Manager.
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Technical Product Owner (Quickbase)
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- Full-time
…estimate development effort, execute prioritized development, document solutions, and supports controlled releases. As the Quickbase environment matures, the role may expand into greater…
Added 54 mins ago
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Senior Manager, Regional Control
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Oakville, ON
- Full-time
Network Operations is seeking a Senior Manager Regional Control to provide leadership, support and direction for the 24/7 Metrolinx operation. Within the NOC, this position will ensure…
Added 54 mins ago
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Field Coordinator
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London, ON
- $45,000 to $50,000 USD / year
- Full-time
…coordination, short-term scheduling, site logistics, quality control, field documentation, and project closeout. This is an entry-level opportunity suitable for a recent graduate. Working…
Added 54 mins ago
JG
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Added 1 hour ago
CG
AI Product Developer
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Build AI features into our products, such as assistants, search over company knowledge, document drafting and data extraction.
Added 1 hour ago
JI
IT Service Lead
Jori International Ltd.
AB · Calgary, Alberta
- Full-time
Coordinate regular DR drills; document recovery procedures for critical systems.
Added 1 hour ago
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Technology - Senior Architect/Architect, Cybersecurity
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Added 1 hour ago
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Medical Device Reprocessing Technician
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Jori International Ltd.

IT Service Lead

AB, Canada
Calgary, AB, T2E 7Y4, Canada

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including: · Full-time

Apply About employer

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Job details

Pay: As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

About JORI Logistics

At JORI Logistics (JORI), we transform Freight Forwarding and Customs Brokerage into a competitive advantage for importers and exporters. Our clients rely on us to handle their global transportation needs so they can spend time on things that matter - like growing their businesses.

As a family-owned and operated company headquartered in Calgary, with offices in Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter. We combine unparalleled customer service with robust technology solutions to transform logistics into a competitive advantage for importers and exporters. Since 1992, we’ve provided turnkey logistics services, including Canadian Customs Brokerage, U.S. Customs Brokerage, Air Freight, Ocean Freight, Ground Freight, Trade Consulting, and more.

For more information about our team and services, please visit our website.

About the Opportunity

JORI is expanding! We are currently looking for a full-time IT Service Lead to join our team in Calgary, Alberta on a hybrid work model. Reporting to the IT Director, you are responsible for leading a team to service the IT operational needs of the company and designing, maintaining, and optimizing the organization’s on-premises and cloud-based infrastructure.

DUTIES AND RESPONSIBILITIES:

Service Management

Own daily IT service delivery across all internal systems, ensuring high availability, performance, and reliability.
Lead response to major incidents, act as the primary escalation point, and ensure rapid resolution with minimal business disruption.
Track and report on SLAs, KPIs, system uptime, response times, and overall service health.
Continuously improve processes, automation, documentation, and service efficiency.

Infrastructure & Network Management

Manage on-premise servers, virtualization platforms (VMware/Hyper-V), storage systems, and network equipment (routers, switches, firewalls, Wi-Fi).
Monitor system capacity, performance, and uptime; implement system upgrades and patches.
Maintain network security including segmentation, access controls, and monitoring.

Cloud Operations (Azure/AWS/GCP)

Administer cloud resources (compute, storage, IAM, backups).
Optimize cloud cost, performance, and security configurations.
Deploy and manage cloud-based workloads, automation scripts, and monitoring tools.
Implement cloud governance, compliance, and incident response processes.

Contract & Vendor Management

Manage IT service contracts, licensing renewals, and vendor SLAs.

Evaluate new vendor offerings; negotiate contracts and pricing.
Serve as the primary point of contact for service providers, MSPs, and hardware/software partners.

Disaster Recovery & Business Continuity

Develop, maintain, and test DR and business continuity plans.
Coordinate regular DR drills; document recovery procedures for critical systems.
Ensure backup systems and cloud failover strategies meet RTO/RPO requirements.

Security & Compliance

Implement security hardening, identity management, and access controls.
Collaborate with MSPs on security audits, incident response, and compliance efforts (e.g., SOC 2, ISO 27001).
Enforce cybersecurity policies, access controls, audits, patching, and regulatory compliance.

Support & Collaboration

Provide escalation support for infrastructure-related issues.
Work with cross-functional teams to support new initiatives, software deployments, and technology improvements.
Maintain documentation for networks, systems, and procedures.

About You

Must Haves:
Technical Skills

Strong understanding of network protocols, routing/switching, VPNs, and firewalls.
Experience with Windows/Linux server administration.
Proficiency in cloud platforms (Azure).
Knowledge of virtualization (VMware, Hyper-V).
Experience with infrastructure-as-code (Terraform, CloudFormation) is a plus.
Strong grasp of backup solutions, high availability, and DR failover systems such as Veeam, Datto, etc.
Familiarity with identity and access management (Azure AD, IAM).

Operational & Management Skills

Contract and vendor negotiation capabilities.
Knowledge of ITIL-based processes (change, problem, incident management).
Project management skills (PMP or Agile experience is a bonus).
Excellent documentation habits and process orientation.

Soft Skills

Strong communication and stakeholder management.
Ability to lead a small team to achieve goals and uphold SLAs.
Analytical mindset and proactive problem solving.
Organizational skills for managing multiple concurrent projects.

Education: Bachelor’s degree in:

Information Technology
Computer Science
Information Systems
Cybersecurity
Or equivalent professional experience

Assets:

Cloud Certifications

Microsoft Azure Administrator AZ-104 or Solutions Architect AZ-305 is an asset

Networking & Infrastructure

CompTIA Network+ or Server+
Cisco CCNA / CCNP
VMware VCP

Security & Compliance

CompTIA Security+
CISSP (for senior roles)

IT Service Management / Change Management

ITIL Foundation
Prosci Change Management Certification
Certified Change Management Professional (CCMP)

Disaster Recovery & Continuity

CBCP (Certified Business Continuity Professional) optional but valuable

What We Offer

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:

Paramedical coverage and benefits
Group insurance
Work flexibility with our hybrid work model
Career growth opportunities with our international portfolio
Education support and personal development programs
Reimbursement for home office equipment set-up
An opportunity to join a family-first, tight-knit team with incredible culture!

Do our values resonate with you? If you want to be a part of a fast-growing and technology-driven company with a global reach, apply now!

Apply About employer

More about this job

Responsibilities

The IT Service Lead is responsible for managing daily IT service delivery, infrastructure, and cloud operations while ensuring system reliability and security. They will lead a team to optimize IT processes, oversee vendor contracts, and maintain business continuity and disaster recovery plans.

Requirements

Candidates must possess a bachelor's degree in IT or a related field along with strong technical proficiency in networking, cloud platforms, and server administration. The role requires proven experience in IT service management, vendor negotiation, and the ability to lead teams effectively.

Skills

Network protocols
Windows server administration
Linux server administration
Azure
VMware
Hyper-V
Infrastructure-as-code
Backup solutions
Identity and access management
Vendor negotiation
ITIL
Project management
Disaster recovery
Cybersecurity
Cloud governance

Benefits

Paramedical coverage
Group insurance
Work flexibility
Career growth opportunities
Education support
Personal development programs
Home office equipment reimbursement

Visa sponsorship

Not detected in the job text

Keywords

IT Service Lead
Logistics
Azure
VMware
Hyper-V
Network protocols
VPN
Firewalls
Terraform
CloudFormation
Veeam
Datto
Azure AD
ITIL
PMP
Agile
SOC 2
ISO 27001
Disaster Recovery
Business Continuity
Cybersecurity
Cloud Governance
Infrastructure-as-code
Vendor Management
SLA
KPI
Virtualization
Identity Management
Access Control
System Administration

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