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Added 1 hour ago
H
VMware Infrastructure Specialist
HCLTech
AB · Edmonton, AB
- $89,000 to $117,000 CAD / year
- Full-time
Skills and experience as a solution/system architect, working on or supporting infrastructure projects.
Added 7 hours ago
M
Cloud Solution Architect - AI Apps - Full-time LOA backfill
Microsoft
Calgary, AB · Vancouver, BC
- Full-time
We are looking for a Cloud Solution Architect (CSA) who is passionate about driving our customers’ application innovation & AI transformation on the Microsoft platform. As part of this…
Added 7 hours ago
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Enterprise Network Architect
evertz.io
Burlington, ON
- Internship
We're looking for a Enterprise Network Architect to join our customer-facing solutions team. This is not a back-office design role - you'll work directly with customers (broadcasters, media…
Added 7 hours ago
TT
Software Architect
trane technologies
Montreal, QC
- Full-time
You'll get to build the brains behind smarter buildings. As a Software Architect, you'll lead the design and development of the backend services that power our Cloud-based Building…
Added 7 hours ago
A
Senior Manager Solution Architect
Avanade
Toronto, ON
- Full-time
The GSAD Solution Architect will take a lead in providing sales support and solution configuration on large, complex, Consulting and Managed Services deals and working with other SAs within…
Added 9 hours ago
R
Senior Full Stack Engineer (Rails & React)
REW
Vancouver, BC
- Full-time
As part of our team, you’ll architect scalable applications, design modern full-stack systems integrating a wide range of advanced data sets and services. Beyond building, you’ll play a…
Added 9 hours ago
A
Senior Principal Engineer
Autodesk
Toronto, ON
- Full-time
GET Engineering is seeking an experienced Senior Principal Engineer – AI and Engineering Excellence to lead the technical strategy and evolution of our cloud platform, developer experience,…
Added 9 hours ago
B
Principal System Engineer
Backbase
Toronto, ON
- Full-time
Architect & Operate at Scale: Design, build, and maintain highly available infrastructure using self-managed Kubernetes on Azure. You will manage distributed architectures, stateful sets,…
Added 9 hours ago
A
DB2 Architect – Cloud Migration : Toronto, ON : Onsite : FTE
AceStack
Toronto, ON
- Full-time
We are seeking an experienced DB2 Architect with 10+ years of database engineering and architecture experience, strong expertise in IBM DB2, and hands-on exposure to cloud migration and…
Added 9 hours ago
TG
Senior Manager, Applications and Engineering
TMX Group
Toronto, ON
- Full-time
…modernization initiatives (e.g., legacy systems integration with cloud infrastructure and containerized…
Added 10 hours ago
TG
Senior Manager, Applications and Engineering
TMX Group
Toronto, ON
- Full-time
…modernization initiatives (e.g., legacy systems integration with cloud infrastructure and containerized…
Added 10 hours ago
F
Technical Co-founder - AI Workforce for Law Firms
FutureSight
Canada
- Full-time
…content, digital marketing, campaign management and optimization, lead nurturing, and ongoing marketing…
Added 10 hours ago
F
Technical Co-founder - AI Workforce for Law Firms
FutureSight
Canada
- Full-time
…content, digital marketing, campaign management and optimization, lead nurturing, and ongoing marketing…
Added 10 hours ago
AI
Regional Lead Architect - Transportation, Western Canada
Architecture49 Inc.
Vancouver, BC
- Full-time
Lead major sector projects (as warranted) and provide professional architectural seal on drawings and contract documents where you are the supervising architect.
Added 11 hours ago
Principal Product Mgr. - Tech, Programmatic Reporting, Measurement, Ad Tech, and Data Science (MADS)
Amazon
Toronto, ON
Go-to-Market Execution: Lead product launches and deprecations; align GTM, partner, and solution architect teams on enablement and adoption strategies.
Added 11 hours ago
RI
IT Specialist - VMware
Raas Infotek
AB · Edmonton, AB
- Contract
…performing VMware upgrades. This role requires a technical architect/implementator with experience planning and implementing VMware upgrade from VSphere 8 to VCF 9.x spanning multiple data…
Added 11 hours ago
RI
IT Specialist - VMware
Raas Infotek
AB · Edmonton, AB
- Contract
In relation to these initiatives and some operational requirements we require an Infrastructure Architect/Implementer to assist with our design and upgrade implementation of VMware.
Added 11 hours ago
NV
Senior Technical Architect (ID#5601)
New Value Solutions
Canada
- Part-time
Lead the design, architecture, implementation, and operational support of CST Cerner technical components and supporting infrastructure, including Citrix, authentication and access…
Added 11 hours ago
KG
DB2 & Cloud Migration Architect
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
As a DB2 & Cloud Migration Architect, you will serve as the principal technical authority driving the end-to-end modernization of our enterprise data tier. Operating with 10+ years of deep…
Added 11 hours ago
RI
IT Specialist – Vmware
Raas Infotek
AB · Edmonton, AB
- Contract
…performing VMware upgrades. This role requires a technical architect/implementator with experience planning and implementing VMware upgrade from VSphere 8 to VCF 9.x spanning multiple data…
Added 11 hours ago
FI
Infrastructure Architect Lead
FP Inc.
Toronto, ON · Scarborough, ON
- $80 to $91 CAD / hour
- Contract
Lead current-state discovery, architecture assessments, and target-state infrastructure design.
Added 12 hours ago
RI
IT Specialist - VMware
Raas Infotek
AB · Edmonton, AB
- Contract
…performing VMware upgrades. This role requires a technical architect/implementator with experience planning and implementing VMware upgrade from VSphere 8 to VCF 9.x spanning multiple data…
Added 12 hours ago
RI
VMware Specialist ( VCF 9.x)
Raas Infotek
AB · Edmonton, AB
- Contract
…performing VMware upgrades. This role requires a technical architect/implementator with experience planning and implementing VMware upgrades from vSphere 8 to VCF 9.x spanning multiple data…
Added 12 hours ago
TI
Solutions Architect
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- Contract
TekStaff's Client has a current vacancy for a Solution Architect (Infrastructure Architecture Lead)
Added 13 hours ago
A
Bilingual Sales Ops Specialist
Arctiq
Montreal, QC
- Full-time
…three core Centers of Excellence: Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform…

Jori International Ltd.

IT Service Lead

AB, Canada
Calgary, AB, T2E 7Y4, Canada

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including: · Full-time

Apply About employer

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Job details

Pay: As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

About JORI Logistics

At JORI Logistics (JORI), we transform Freight Forwarding and Customs Brokerage into a competitive advantage for importers and exporters. Our clients rely on us to handle their global transportation needs so they can spend time on things that matter - like growing their businesses.

As a family-owned and operated company headquartered in Calgary, with offices in Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter. We combine unparalleled customer service with robust technology solutions to transform logistics into a competitive advantage for importers and exporters. Since 1992, we’ve provided turnkey logistics services, including Canadian Customs Brokerage, U.S. Customs Brokerage, Air Freight, Ocean Freight, Ground Freight, Trade Consulting, and more.

For more information about our team and services, please visit our website.

About the Opportunity

JORI is expanding! We are currently looking for a full-time IT Service Lead to join our team in Calgary, Alberta on a hybrid work model. Reporting to the IT Director, you are responsible for leading a team to service the IT operational needs of the company and designing, maintaining, and optimizing the organization’s on-premises and cloud-based infrastructure.

DUTIES AND RESPONSIBILITIES:

Service Management

Own daily IT service delivery across all internal systems, ensuring high availability, performance, and reliability.
Lead response to major incidents, act as the primary escalation point, and ensure rapid resolution with minimal business disruption.
Track and report on SLAs, KPIs, system uptime, response times, and overall service health.
Continuously improve processes, automation, documentation, and service efficiency.

Infrastructure & Network Management

Manage on-premise servers, virtualization platforms (VMware/Hyper-V), storage systems, and network equipment (routers, switches, firewalls, Wi-Fi).
Monitor system capacity, performance, and uptime; implement system upgrades and patches.
Maintain network security including segmentation, access controls, and monitoring.

Cloud Operations (Azure/AWS/GCP)

Administer cloud resources (compute, storage, IAM, backups).
Optimize cloud cost, performance, and security configurations.
Deploy and manage cloud-based workloads, automation scripts, and monitoring tools.
Implement cloud governance, compliance, and incident response processes.

Contract & Vendor Management

Manage IT service contracts, licensing renewals, and vendor SLAs.

Evaluate new vendor offerings; negotiate contracts and pricing.
Serve as the primary point of contact for service providers, MSPs, and hardware/software partners.

Disaster Recovery & Business Continuity

Develop, maintain, and test DR and business continuity plans.
Coordinate regular DR drills; document recovery procedures for critical systems.
Ensure backup systems and cloud failover strategies meet RTO/RPO requirements.

Security & Compliance

Implement security hardening, identity management, and access controls.
Collaborate with MSPs on security audits, incident response, and compliance efforts (e.g., SOC 2, ISO 27001).
Enforce cybersecurity policies, access controls, audits, patching, and regulatory compliance.

Support & Collaboration

Provide escalation support for infrastructure-related issues.
Work with cross-functional teams to support new initiatives, software deployments, and technology improvements.
Maintain documentation for networks, systems, and procedures.

About You

Must Haves:
Technical Skills

Strong understanding of network protocols, routing/switching, VPNs, and firewalls.
Experience with Windows/Linux server administration.
Proficiency in cloud platforms (Azure).
Knowledge of virtualization (VMware, Hyper-V).
Experience with infrastructure-as-code (Terraform, CloudFormation) is a plus.
Strong grasp of backup solutions, high availability, and DR failover systems such as Veeam, Datto, etc.
Familiarity with identity and access management (Azure AD, IAM).

Operational & Management Skills

Contract and vendor negotiation capabilities.
Knowledge of ITIL-based processes (change, problem, incident management).
Project management skills (PMP or Agile experience is a bonus).
Excellent documentation habits and process orientation.

Soft Skills

Strong communication and stakeholder management.
Ability to lead a small team to achieve goals and uphold SLAs.
Analytical mindset and proactive problem solving.
Organizational skills for managing multiple concurrent projects.

Education: Bachelor’s degree in:

Information Technology
Computer Science
Information Systems
Cybersecurity
Or equivalent professional experience

Assets:

Cloud Certifications

Microsoft Azure Administrator AZ-104 or Solutions Architect AZ-305 is an asset

Networking & Infrastructure

CompTIA Network+ or Server+
Cisco CCNA / CCNP
VMware VCP

Security & Compliance

CompTIA Security+
CISSP (for senior roles)

IT Service Management / Change Management

ITIL Foundation
Prosci Change Management Certification
Certified Change Management Professional (CCMP)

Disaster Recovery & Continuity

CBCP (Certified Business Continuity Professional) optional but valuable

What We Offer

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:

Paramedical coverage and benefits
Group insurance
Work flexibility with our hybrid work model
Career growth opportunities with our international portfolio
Education support and personal development programs
Reimbursement for home office equipment set-up
An opportunity to join a family-first, tight-knit team with incredible culture!

Do our values resonate with you? If you want to be a part of a fast-growing and technology-driven company with a global reach, apply now!

Apply About employer

More about this job

Responsibilities

The IT Service Lead is responsible for managing daily IT service delivery, infrastructure, and cloud operations while ensuring system reliability and security. They will lead a team to optimize IT processes, oversee vendor contracts, and maintain business continuity and disaster recovery plans.

Requirements

Candidates must possess a bachelor's degree in IT or a related field along with strong technical proficiency in networking, cloud platforms, and server administration. The role requires proven experience in IT service management, vendor negotiation, and the ability to lead teams effectively.

Skills

Network protocols
Windows server administration
Linux server administration
Azure
VMware
Hyper-V
Infrastructure-as-code
Backup solutions
Identity and access management
Vendor negotiation
ITIL
Project management
Disaster recovery
Cybersecurity
Cloud governance

Benefits

Paramedical coverage
Group insurance
Work flexibility
Career growth opportunities
Education support
Personal development programs
Home office equipment reimbursement

Visa sponsorship

Not detected in the job text

Keywords

IT Service Lead
Logistics
Azure
VMware
Hyper-V
Network protocols
VPN
Firewalls
Terraform
CloudFormation
Veeam
Datto
Azure AD
ITIL
PMP
Agile
SOC 2
ISO 27001
Disaster Recovery
Business Continuity
Cybersecurity
Cloud Governance
Infrastructure-as-code
Vendor Management
SLA
KPI
Virtualization
Identity Management
Access Control
System Administration

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