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Added 8 mins ago
CT
AVP, Delivery Excellence & Transformation
Canadian Tire Corporation
Toronto, ON
- Full-time
…enterprise planning, funding and governance. Accountabilities span development of delivery leaders and professionals, and ownership of delivery platforms, workforce planning, internal and…
Added 8 mins ago
B
T&O Senior Data Analyst, Financial Data
BMO
Toronto, ON · FCP
- Full-time
Lead requirements gathering sessions with Finance, Regulatory, Risk, and Technology stakeholders.
Added 9 mins ago
CS
Talent Acquisition Coordinator
Canlan Sports
Toronto, ON · North York, ON
- Full-time
Reporting to the Manager, Talent and Organizational Development, the Talent Acquisition Coordinator plays a key role in attracting and welcoming great people to Canlan Sports. You'll lead…
Added 23 mins ago
M
Manager, Assurance and Accounting
MNP
Orangeville, ON
- Full-time
Lead client facing engagement teams to complete compliance tax engagements, budgeting, internal controls and financial/accounting transactions
Added 23 mins ago
IF
Data Solution Architecture Advisor
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…large-scale transformation initiatives. Here, people and their development are at the heart of our priorities, creating an environment that fosters collaboration and…
Added 23 mins ago
BT
Senior Software Developer
Botpress Technologies Inc.
Remote, Canada
- Full-time
- Remote
Lead the design, development, testing, and deployment of customer-impacting features
Added 23 mins ago
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Senior Software Engineer (AI & Full Stack)
Fable
Remote, Canada
- $130,000 to $150,000 CAD / year
- Full-time
- Remote
…engineers who thrive in fast-moving environments, embrace AI-first software development, and take ownership from idea to…
Added 23 mins ago
Director, Technical Solutions (Enterprise Application Integrations)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Lead engineering teams responsible for the design, development, delivery and support of enterprise integration solutions, including APIs, microservices, event-driven integrations and other…
Added 23 mins ago
NC
Client Manager, Commercial Insurance
NFP Corp
Hamilton, ON · London, ON · Oshawa, ON · Sudbury, ON · Timmins, ON · Windsor, ON
- Full-time
Be the lead in maintaining positive, long-term relationships with the clients, insurance carrier representatives, and NFP staff.
Added 23 mins ago
A
Local Technical Support Analyst
Accenture
Vancouver, BC
- Full-time
…We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning…
Added 23 mins ago
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Ingénieur(e) d'exécution de projets/Execution Project Engineer
Veolia | Water Tech
Montreal, QC
- Full-time
Reporting to the Project Execution Team Lead, you will be at the heart of the action. As a Project Execution Engineer, you will do more than prepare documentation - you will lead our water…
Added 23 mins ago
P
Account Executive
Pricepoint
Montreal, QC
- Full-time
Pricepoint is a fast-growing Montreal AI company building revenue management software for hotels, hostels, and accommodation businesses worldwide.
Added 24 mins ago
Sr. Specialist - Embedded Software Developer
L3Harris Technologies
ON · Waterdown, ON
Lead board bring-up, including bootloader (CBoot, UEFI), kernel configuration, device tree development, and driver integration on new hardware platforms
Added 24 mins ago
EB
Senior Financial Accountant
Engage Building Products
Calgary, AB
- Full-time
You are process-driven and take ownership of delivering accurate work on time. You are curious and willing to lead in problem solving when challenges arise. You have a strong attention to…
Added 24 mins ago
C–
Sales Development Representative
Carrières/Careers – Creaform
Ottawa, ON · Kanata, ON
- $60,000 to $90,000 CAD / year
- Full-time
1 to 2 years of experience in sales development, lead generation, business development, or inside sales
Added 24 mins ago
HC
Technical Program Manager
Hillview Consulting Solutions
Toronto, ON · Greater Toronto Area, Canada
- $65 to $75 CAD / hour
- Contract
…team within Marketing Technology (MarTech). You’ll work on and lead sophisticated cross-organizational programs working with partners to build roadmaps, plan requirements, manage timelines,…
Added 38 mins ago
Bilingual Senior Specialist, Software Engineering (CI/CD & Automation Engineering)
CMHC - SCHL
Ottawa, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Bilingual Senior Specialist, Software Engineering (CI/CD & Automation Engineering) position, where you’ll work closely with the Platform…
Added 38 mins ago
Fullstack Java Developer
Capgemini
Toronto, ON
Lead design and development of enterprise full-stack applications.
Added 38 mins ago
M
FPGA Designer Lead
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
The FPGA Lead will report to the FPGA Manager. The individual will lead the development of one or more FPGA for various space applications such as robotics, command & control, radar…
Added 38 mins ago
VC
icebreaker: Supervisor - Kitsilano
VF Corporation
Vancouver, BC
- $22.75 to $26.46 CAD / hour
- Part-time
…team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and…
Added 38 mins ago
I
icebreaker: Supervisor - Kitsilano
icebreaker
Vancouver, BC
- $22.75 to $26.46 CAD / hour
- Part-time
…team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and…
Added 38 mins ago
Senior Cyber Defense Operations Analyst
Epic Games
Vancouver, BC
Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.
Added 38 mins ago
J
Product Marketing Manager, Operations
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to the Senior Manager, Product Marketing, the Product Marketing Manager, Operations will lead a defined Operations portfolio, owning positioning, go-to-market strategy and…
Added 38 mins ago
AI Security Engineer, AWS Security - AISec
Amazon
Vancouver, BC · NS
…where you will be relied upon to partner with our talented software development teams in building secure AI…
Added 53 mins ago
TR
Sr. Digital Product Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
Maintain accountability for the development and health of the product, drive the strategy and road map for your product with a focus on using customer analytics to drive prioritization

Jori International Ltd.

IT Service Lead

AB, Canada
Calgary, AB, T2E 7Y4, Canada

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including: · Full-time

Apply About employer

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Job details

Pay: As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

About JORI Logistics

At JORI Logistics (JORI), we transform Freight Forwarding and Customs Brokerage into a competitive advantage for importers and exporters. Our clients rely on us to handle their global transportation needs so they can spend time on things that matter - like growing their businesses.

As a family-owned and operated company headquartered in Calgary, with offices in Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter. We combine unparalleled customer service with robust technology solutions to transform logistics into a competitive advantage for importers and exporters. Since 1992, we’ve provided turnkey logistics services, including Canadian Customs Brokerage, U.S. Customs Brokerage, Air Freight, Ocean Freight, Ground Freight, Trade Consulting, and more.

For more information about our team and services, please visit our website.

About the Opportunity

JORI is expanding! We are currently looking for a full-time IT Service Lead to join our team in Calgary, Alberta on a hybrid work model. Reporting to the IT Director, you are responsible for leading a team to service the IT operational needs of the company and designing, maintaining, and optimizing the organization’s on-premises and cloud-based infrastructure.

DUTIES AND RESPONSIBILITIES:

Service Management

Own daily IT service delivery across all internal systems, ensuring high availability, performance, and reliability.
Lead response to major incidents, act as the primary escalation point, and ensure rapid resolution with minimal business disruption.
Track and report on SLAs, KPIs, system uptime, response times, and overall service health.
Continuously improve processes, automation, documentation, and service efficiency.

Infrastructure & Network Management

Manage on-premise servers, virtualization platforms (VMware/Hyper-V), storage systems, and network equipment (routers, switches, firewalls, Wi-Fi).
Monitor system capacity, performance, and uptime; implement system upgrades and patches.
Maintain network security including segmentation, access controls, and monitoring.

Cloud Operations (Azure/AWS/GCP)

Administer cloud resources (compute, storage, IAM, backups).
Optimize cloud cost, performance, and security configurations.
Deploy and manage cloud-based workloads, automation scripts, and monitoring tools.
Implement cloud governance, compliance, and incident response processes.

Contract & Vendor Management

Manage IT service contracts, licensing renewals, and vendor SLAs.

Evaluate new vendor offerings; negotiate contracts and pricing.
Serve as the primary point of contact for service providers, MSPs, and hardware/software partners.

Disaster Recovery & Business Continuity

Develop, maintain, and test DR and business continuity plans.
Coordinate regular DR drills; document recovery procedures for critical systems.
Ensure backup systems and cloud failover strategies meet RTO/RPO requirements.

Security & Compliance

Implement security hardening, identity management, and access controls.
Collaborate with MSPs on security audits, incident response, and compliance efforts (e.g., SOC 2, ISO 27001).
Enforce cybersecurity policies, access controls, audits, patching, and regulatory compliance.

Support & Collaboration

Provide escalation support for infrastructure-related issues.
Work with cross-functional teams to support new initiatives, software deployments, and technology improvements.
Maintain documentation for networks, systems, and procedures.

About You

Must Haves:
Technical Skills

Strong understanding of network protocols, routing/switching, VPNs, and firewalls.
Experience with Windows/Linux server administration.
Proficiency in cloud platforms (Azure).
Knowledge of virtualization (VMware, Hyper-V).
Experience with infrastructure-as-code (Terraform, CloudFormation) is a plus.
Strong grasp of backup solutions, high availability, and DR failover systems such as Veeam, Datto, etc.
Familiarity with identity and access management (Azure AD, IAM).

Operational & Management Skills

Contract and vendor negotiation capabilities.
Knowledge of ITIL-based processes (change, problem, incident management).
Project management skills (PMP or Agile experience is a bonus).
Excellent documentation habits and process orientation.

Soft Skills

Strong communication and stakeholder management.
Ability to lead a small team to achieve goals and uphold SLAs.
Analytical mindset and proactive problem solving.
Organizational skills for managing multiple concurrent projects.

Education: Bachelor’s degree in:

Information Technology
Computer Science
Information Systems
Cybersecurity
Or equivalent professional experience

Assets:

Cloud Certifications

Microsoft Azure Administrator AZ-104 or Solutions Architect AZ-305 is an asset

Networking & Infrastructure

CompTIA Network+ or Server+
Cisco CCNA / CCNP
VMware VCP

Security & Compliance

CompTIA Security+
CISSP (for senior roles)

IT Service Management / Change Management

ITIL Foundation
Prosci Change Management Certification
Certified Change Management Professional (CCMP)

Disaster Recovery & Continuity

CBCP (Certified Business Continuity Professional) optional but valuable

What We Offer

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:

Paramedical coverage and benefits
Group insurance
Work flexibility with our hybrid work model
Career growth opportunities with our international portfolio
Education support and personal development programs
Reimbursement for home office equipment set-up
An opportunity to join a family-first, tight-knit team with incredible culture!

Do our values resonate with you? If you want to be a part of a fast-growing and technology-driven company with a global reach, apply now!

Apply About employer

More about this job

Responsibilities

The IT Service Lead is responsible for managing daily IT service delivery, infrastructure, and cloud operations while ensuring system reliability and security. They will lead a team to optimize IT processes, oversee vendor contracts, and maintain business continuity and disaster recovery plans.

Requirements

Candidates must possess a bachelor's degree in IT or a related field along with strong technical proficiency in networking, cloud platforms, and server administration. The role requires proven experience in IT service management, vendor negotiation, and the ability to lead teams effectively.

Skills

Network protocols
Windows server administration
Linux server administration
Azure
VMware
Hyper-V
Infrastructure-as-code
Backup solutions
Identity and access management
Vendor negotiation
ITIL
Project management
Disaster recovery
Cybersecurity
Cloud governance

Benefits

Paramedical coverage
Group insurance
Work flexibility
Career growth opportunities
Education support
Personal development programs
Home office equipment reimbursement

Visa sponsorship

Not detected in the job text

Keywords

IT Service Lead
Logistics
Azure
VMware
Hyper-V
Network protocols
VPN
Firewalls
Terraform
CloudFormation
Veeam
Datto
Azure AD
ITIL
PMP
Agile
SOC 2
ISO 27001
Disaster Recovery
Business Continuity
Cybersecurity
Cloud Governance
Infrastructure-as-code
Vendor Management
SLA
KPI
Virtualization
Identity Management
Access Control
System Administration

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