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Added 6 mins ago
AC
D365 F&O Functional Analyst
Aston Carter
Richmond, BC
- Contract
3+ years of hands-on experience with D365 Finance & Operations as a functional analyst, administrator, or support lead, or at least 2+ years with strong prior ERP experience.
Added 21 mins ago
T
Hosting Systems Administrator
Thales
Ottawa, ON
- Full-time
Thales has a vacancy for a Hosting Systems Administrator who will be responsible for the successful delivery of infrastructure services to Thales Canada. In this role you will also provide…
Added 36 mins ago
B
Director, Office North America Workplace Services
BMO
Toronto, ON · YNG
- Full-time
Added 50 mins ago
EP
Payroll & Benefits Administrator
East Penn Canada: Backup Power Division
Courtice, ON
- Full-time
Are you a detail-driven Payroll & Benefits Administrator who takes pride in accuracy, compliance, and supporting employees while striving for continuous improvement? If so, we are seeking a…
Added 50 mins ago
L&
Project Administrator
LPT & Co
Cornwall, ON
- Contract
We're looking for a Project Administrator to keep many files, clients and deadlines moving at the same time, so that nothing stalls and nothing is missed. You'll track client files from…
Added 1 hour ago
PV
Permanent full-time (7.5 hrs per day) Administrative Assistant
Prairie Valley School Division
White City, SK
- Full-time
Performs other duties as may be required or assigned by the School Administrator.
Added 1 hour ago
PV
Temporary part-time (15 hrs and 25 min per week) Educational Assistant I
Prairie Valley School Division
Balcarres, SK
- Part-time
Work under the direction of the administrator, classroom teacher and student services teacher to promote student engagement in learning and provides academic support as defined by teachers,…
Added 1 hour ago
1
Dental Admin - Peachtree Kids Dental, Brantford, ON
123Dentist
Brantford, ON
- Full-time
We are looking for an energetic, friendly, and compassionate Dental Administrator/Treatment Coordinator to join our pediatric dental practice in Brantford!
Added 2 hours ago
HI
Database Administrator (MS SQL/Azure)
HRbrain Inc.
Toronto, ON
- Full-time
Added 2 hours ago
HI
Senior Salesforce Developer
HRbrain Inc.
Toronto, ON
- Full-time
Salesforce Certifications: Salesforce Administrator, Platform Developer I (PDI)
Added 2 hours ago
HI
CAN – IT – Bus Systems Analyst III
HRbrain Inc.
Toronto, ON
- Full-time
Added 2 hours ago
P
IT Administrator, 6 month contract
Plooto
Toronto, ON
- Contract
We’re looking for a skilled IT Administrator to join our team and ensure Plooto’s internal systems are secure, scalable, and high performing. This role is critical to supporting our…
Added 2 hours ago
B
Power Engineer - 5th Class
BGIS
AB · Edmonton, AB
- Full-time
Added 2 hours ago
CM
Corporate Accountant – Full-Cycle Accounting (US Moving Operations)
Codix Management Inc.
Vancouver, BC
- Full-time
…Vancouver office alongside the CFO, Director of Finance, Corporate Administrator and the rest of the finance team. This is a hands-on role: you will keep the books clean, close the month on…
Added 3 hours ago
B
Power Engineer - 5th Class
BGIS
AB · Edmonton, AB
- Full-time
Added 3 hours ago
N
Coordinator, Training
Nutrien
Fort Saskatchewan, AB
- Full-time
Onboarding – Working with the hiring leader and site administrator to ensure all training requirements are captured in the Learning Management System and the onboarding activities are…
Added 3 hours ago
EI
Corporate Services Administrator
Echelon Insurance
Mississauga, ON
- Full-time
Added 3 hours ago
B
ServiceNow SAM Administrator - ITAM
BMO
Toronto, ON
- Full-time
Added 4 hours ago
E
Systems Administrator (Azure Cloud)
Equisoft
Montreal, QC · HYBRID - Montreal, Canada
- Full-time
Role: The Systems Administrator (Azure Cloud) reports to the Manager, Product Development, and works closely with 6 other infrastructure specialists. The incumbent is responsible for the…
Added 4 hours ago
CI
Network Administrator
Compugen Inc
Canada
- Full-time
The Network Administrator is responsible for the day to day operation, maintenance, security, and optimization of enterprise network infrastructure across customer and internal…
Added 4 hours ago
CH
Administrateur de bureau
Cardinal Health Canada
Dorval, QC
- Full-time
Cardinal is currently seeking an Office Administrator to fill a permanent, full-time position at its distribution center in Dorval, Quebec.
Added 4 hours ago
PG
Lab Systems Support Specialist
Pacer Group
Charlottetown, PE
- $23 to $25 CAD / hour
- Contract
Job Title: Laboratory Software Administrator / Lab Systems Support Specialist
Added 4 hours ago
WQ
École primaire Lord Aylmer – Directeur(trice) adjoint(e) d’école / Vice-Principal – Replacement (35 hours / 35 heures)
Western Quebec School Board
Gatineau, QC
- Contract
Added 4 hours ago
SO
Construction Administrator/ Project Manager
Salas O'Brien
Ottawa, ON · Greater Ottawa Metropolitan Area
- $90,000 to $120,000 CAD / year
- Full-time
Mechanical Construction Administrator/ Project Manager
Added 4 hours ago
AO
System Support Specialist
Archdiocese of Halifax-Yarmouth
Halifax, NS
- Full-time
Reports to: Assistant Financial Administrator

JORI Logistics

IT Service Lead

Calgary, AB, Canada

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including: · Full-time

Apply About employer

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Job details

Pay: As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

About JORI Logistics

At JORI Logistics (JORI), we transform Freight Forwarding and Customs Brokerage into a competitive advantage for importers and exporters. Our clients rely on us to handle their global transportation needs so they can spend time on things that matter - like growing their businesses.

As a family-owned and operated company headquartered in Calgary, with offices in Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter. We combine unparalleled customer service with robust technology solutions to transform logistics into a competitive advantage for importers and exporters. Since 1992, we’ve provided turnkey logistics services, including Canadian Customs Brokerage, U.S. Customs Brokerage, Air Freight, Ocean Freight, Ground Freight, Trade Consulting, and more.

For more information about our team and services, please visit our website.

About The Opportunity

JORI is expanding! We are currently looking for a full-time IT Service Lead to join our team in Calgary, Alberta on a hybrid work model. Reporting to the IT Director, you are responsible for leading a team to service the IT operational needs of the company and designing, maintaining, and optimizing the organization’s on-premises and cloud-based infrastructure.

Duties And Responsibilities

Service Management

Own daily IT service delivery across all internal systems, ensuring high availability, performance, and reliability.
Lead response to major incidents, act as the primary escalation point, and ensure rapid resolution with minimal business disruption.
Track and report on SLAs, KPIs, system uptime, response times, and overall service health.
Continuously improve processes, automation, documentation, and service efficiency.

Infrastructure & Network Management

Manage on-premise servers, virtualization platforms (VMware/Hyper-V), storage systems, and network equipment (routers, switches, firewalls, Wi-Fi).
Monitor system capacity, performance, and uptime; implement system upgrades and patches.
Maintain network security including segmentation, access controls, and monitoring.

Cloud Operations (Azure/AWS/GCP)

Administer cloud resources (compute, storage, IAM, backups).
Optimize cloud cost, performance, and security configurations.
Deploy and manage cloud-based workloads, automation scripts, and monitoring tools.
Implement cloud governance, compliance, and incident response processes.

Contract & Vendor Management

Manage IT service contracts, licensing renewals, and vendor SLAs.
Evaluate new vendor offerings; negotiate contracts and pricing.
Serve as the primary point of contact for service providers, MSPs, and hardware/software partners.

Disaster Recovery & Business Continuity

Develop, maintain, and test DR and business continuity plans.
Coordinate regular DR drills; document recovery procedures for critical systems.
Ensure backup systems and cloud failover strategies meet RTO/RPO requirements.

Security & Compliance

Implement security hardening, identity management, and access controls.
Collaborate with MSPs on security audits, incident response, and compliance efforts (e.g., SOC 2, ISO 27001).
Enforce cybersecurity policies, access controls, audits, patching, and regulatory compliance.

Support & Collaboration

Provide escalation support for infrastructure-related issues.
Work with cross-functional teams to support new initiatives, software deployments, and technology improvements.
Maintain documentation for networks, systems, and procedures.

About You

Must Haves:

Technical Skills

Strong understanding of network protocols, routing/switching, VPNs, and firewalls.
Experience with Windows/Linux server administration.
Proficiency in cloud platforms (Azure).
Knowledge of virtualization (VMware, Hyper-V).
Experience with infrastructure-as-code (Terraform, CloudFormation) is a plus.
Strong grasp of backup solutions, high availability, and DR failover systems such as Veeam, Datto, etc.
Familiarity with identity and access management (Azure AD, IAM).

Operational & Management Skills

Contract and vendor negotiation capabilities.
Knowledge of ITIL-based processes (change, problem, incident management).
Project management skills (PMP or Agile experience is a bonus).
Excellent documentation habits and process orientation.

Soft Skills

Strong communication and stakeholder management.
Ability to lead a small team to achieve goals and uphold SLAs.
Analytical mindset and proactive problem solving.
Organizational skills for managing multiple concurrent projects.

Education: Bachelor’s degree in:

Information Technology
Computer Science
Information Systems
Cybersecurity
Or equivalent professional experience

Assets

Cloud Certifications

Microsoft Azure Administrator AZ-104 or Solutions Architect AZ-305 is an asset

Networking & Infrastructure

CompTIA Network+ or Server+
Cisco CCNA / CCNP
VMware VCP

Security & Compliance

CompTIA Security+
CISSP (for senior roles)

IT Service Management / Change Management

ITIL Foundation
Prosci Change Management Certification
Certified Change Management Professional (CCMP)

Disaster Recovery & Continuity

CBCP (Certified Business Continuity Professional) optional but valuable

What We Offer

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:

Paramedical coverage and benefits
Group insurance
Work flexibility with our hybrid work model
Career growth opportunities with our international portfolio
Education support and personal development programs
Reimbursement for home office equipment set-up
An opportunity to join a family-first, tight-knit team with incredible culture!

Do our values resonate with you? If you want to be a part of a fast-growing and technology-driven company with a global reach, apply now!

Apply About employer

More about this job

Responsibilities

Lead daily IT service delivery, manage major incidents and escalations, and monitor service performance and SLAs. Maintain and optimize on-premises and cloud infrastructure, networks, security, vendor relationships, and disaster recovery plans while supporting technology initiatives across the company.

Requirements

The role requires strong experience with networking, Windows or Linux servers, Azure, virtualization, backups, disaster recovery, and identity and access management. Candidates should also bring ITIL-based service management knowledge, vendor negotiation and team leadership abilities, strong documentation and communication skills, and a bachelor’s degree in a relevant field or equivalent professional experience.

Skills

IT Service Delivery
Incident Management
Network Administration
Windows and Linux Server Administration
Azure Cloud Administration
VMware and Hyper-V
Infrastructure as Code
Backup and Disaster Recovery
Identity and Access Management
Vendor and Contract Management
ITIL Processes
Cybersecurity
Team Leadership
Project Management
Documentation
Stakeholder Management

Benefits

Paramedical Coverage
Group Insurance
Hybrid Work Flexibility
Career Growth Opportunities
Education Support
Personal Development Programs
Home Office Equipment Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL
Incident Management
Change Management
Problem Management
Service-Level Agreements
Key Performance Indicators
Network Protocols
Routing and Switching
VPN
Firewalls
Windows Server
Linux
Microsoft Azure
AWS
Google Cloud Platform
VMware
Hyper-V
Terraform
CloudFormation
Veeam
Datto
Azure Active Directory
Identity and Access Management
Disaster Recovery
Business Continuity
SOC 2
ISO 27001
CompTIA Network+
Cisco CCNA

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