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Added 1 min ago
HT
Technical Business Solutions Manager – Electrical Systems
HLC Talent
Montreal, QC
- Full-time
Promote a portfolio of electrical network technologies (protection relays, control systems, and MV/HV automation solutions)
Added 1 min ago
E
Finance Business & Data Analyst
eTeam
Montreal, QC
- Contract
The Finance Business & Data Analyst will be a key contributor to the FDO team in Montreal, focusing on the hands-on development of SQL scripts and the implementation of Data Quality Rules…
Added 1 min ago
ML
Freight Coordinator
MTE Logistix
Calgary, AB
- Full-time
Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field is an asset.
Added 1 min ago
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AI Developer Test Management
Ericsson
Ottawa, ON
- Full-time
…AI-driven approach, such as autonomous agents, intelligent automation, observability, and pipeline optimization. Working closely with your team and development teams across the…
Added 2 mins ago
Engineer, Test Equipment
Redlen Technologies Inc.
Saanichton, BC
…In this role, you will maintain and improve production test systems, investigate technical issues, analyze test data, and collaborate with cross-functional teams to ensure reliable product…
Added 2 mins ago
SE
Senior Power System Engineer
Schneider Electric
Quebec, QC · UNAVAILABLE, Ontario · Dollard, Quebec
- Full-time
The Power Systems Engineer executes electrical power system network analysis, site reliability and safety audits, performs electrical engineering design and provides solution-based…
Added 16 mins ago
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SCADA Transmission Engineer
Raise
Burnaby, BC
- Full-time
Note: The primary pay rate is based on the rate for an incorporated contractor who owns their own business. However, we will also consider applications from candidates interested in a T4…
Added 16 mins ago
E
Junior L1 Software Developer
Ericsson
Ottawa, ON
- Full-time
We are looking for a junior software developer with an interest in high-performance embedded software, low-level programming, and cloud-ready systems. Our team works on two Ericsson…
Added 17 mins ago
TE
Operations Intelligence & Analytics Specialist
TC Energy
Calgary, AB
- Full-time
Proven experience planning and leading analysis of complex business processes and operational, asset, or performance data, using reporting, business intelligence, or analytical tools, with…
Added 17 mins ago
BB
Product Data Specialist I
Best Buy Canada
Newmarket, ON
- Full-time
…Technology. As the PDM organization continues to adopt AI and automation, you’ll also help shape how product data is managed more efficiently at scale. Join our collaborative team as a…
Added 31 mins ago
AE
Junior Electrical Technologist
Associated Engineering
Calgary, AB
- Full-time
…You will be active in the delivery of servicing to power and automation systems with instrumentation to monitor medium voltage electrical service, process, metering, primary and secondary…
Added 31 mins ago
AC
ServiceNow Platform Engineer
Amphenol Communications Solutions
Markham, ON
- Full-time
…electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive…
Added 32 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 32 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 32 mins ago
A
Software Engineer
Applicantz
Toronto, ON
- $50 to $55 CAD / hour
- Contract
…software to give customers the power to solve their design, business, and environmental…
Added 32 mins ago
C
Technical Consulting Technical Leader
Cisco
Ottawa, ON · Kanata, ON
- Full-time
…redefining the way our customers meet their critical mission and business needs. Support is provided to customers to trouble-shoot & debug product problems independently. Through…
Added 32 mins ago
B
Director, Financial Accounting and Systems Integration
Baycrest
Toronto, ON
- Full-time
The Director serves as the Finance lead for major technology, systems, and business transformation initiatives impacting financial operations, reporting, controls, data management, and…
Added 46 mins ago
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Associate Director, Liquidity & Funding Product Owner
RBC
Toronto, ON
- Full-time
Translate business goals into roadmaps, ensuring alignment with regulatory compliance, operational excellence, and global cash/collateral optimization.
Added 46 mins ago
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Indirect Tax, Recovery Data Analytics
PwC
Calgary, AB · Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
…affairs, while acting as a strategic consultant related to business analysis, managing indirect taxes, dispute resolution, and global enterprise tax…
Added 46 mins ago
TC
Human Resources Lead
The Corporation of The City of Victoria
Victoria, BC
- Other
…function. The Human Resources Lead supports Human Resources Business Partners, Human Resources Operations Advisors, and Talent Acquisition Specialists, ensuring consistent service delivery,…
Added 1 hour ago
MG
Superviseur(e), Maintenance / Supervisor, Maintenance
Medicom Group
Saint-Eustache, QC
- Full-time
Added 1 hour ago
CI
Network Administrator
Compugen Inc
Canada
- Full-time
…availability, performance, reliability, and security of network systems in accordance with established operational standards and security…
Added 1 hour ago
SI
Business Intelligence Analyst
Spait Infotech
Canada
- Full-time
Collect, analyze, and interpret business data to identify trends, patterns, and insights.
Added 1 hour ago
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Frontend Software Engineer – React/TypeScript
Applicantz
Toronto, ON
- $50 to $55 CAD / hour
- Contract
…software to give customers the power to solve their design, business, and environmental…
Added 1 hour ago
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Ingénieur(e) d'exécution de projets/Execution Project Engineer
Veolia | North America
Montreal, QC
- Full-time
…transformation. Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges…

JORI Logistics

IT Service Lead

Calgary, AB, Canada

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including: · Full-time

Apply About employer

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Job details

Pay: As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

About JORI Logistics

At JORI Logistics (JORI), we transform Freight Forwarding and Customs Brokerage into a competitive advantage for importers and exporters. Our clients rely on us to handle their global transportation needs so they can spend time on things that matter - like growing their businesses.

As a family-owned and operated company headquartered in Calgary, with offices in Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter. We combine unparalleled customer service with robust technology solutions to transform logistics into a competitive advantage for importers and exporters. Since 1992, we’ve provided turnkey logistics services, including Canadian Customs Brokerage, U.S. Customs Brokerage, Air Freight, Ocean Freight, Ground Freight, Trade Consulting, and more.

For more information about our team and services, please visit our website.

About The Opportunity

JORI is expanding! We are currently looking for a full-time IT Service Lead to join our team in Calgary, Alberta on a hybrid work model. Reporting to the IT Director, you are responsible for leading a team to service the IT operational needs of the company and designing, maintaining, and optimizing the organization’s on-premises and cloud-based infrastructure.

Duties And Responsibilities

Service Management

Own daily IT service delivery across all internal systems, ensuring high availability, performance, and reliability.
Lead response to major incidents, act as the primary escalation point, and ensure rapid resolution with minimal business disruption.
Track and report on SLAs, KPIs, system uptime, response times, and overall service health.
Continuously improve processes, automation, documentation, and service efficiency.

Infrastructure & Network Management

Manage on-premise servers, virtualization platforms (VMware/Hyper-V), storage systems, and network equipment (routers, switches, firewalls, Wi-Fi).
Monitor system capacity, performance, and uptime; implement system upgrades and patches.
Maintain network security including segmentation, access controls, and monitoring.

Cloud Operations (Azure/AWS/GCP)

Administer cloud resources (compute, storage, IAM, backups).
Optimize cloud cost, performance, and security configurations.
Deploy and manage cloud-based workloads, automation scripts, and monitoring tools.
Implement cloud governance, compliance, and incident response processes.

Contract & Vendor Management

Manage IT service contracts, licensing renewals, and vendor SLAs.
Evaluate new vendor offerings; negotiate contracts and pricing.
Serve as the primary point of contact for service providers, MSPs, and hardware/software partners.

Disaster Recovery & Business Continuity

Develop, maintain, and test DR and business continuity plans.
Coordinate regular DR drills; document recovery procedures for critical systems.
Ensure backup systems and cloud failover strategies meet RTO/RPO requirements.

Security & Compliance

Implement security hardening, identity management, and access controls.
Collaborate with MSPs on security audits, incident response, and compliance efforts (e.g., SOC 2, ISO 27001).
Enforce cybersecurity policies, access controls, audits, patching, and regulatory compliance.

Support & Collaboration

Provide escalation support for infrastructure-related issues.
Work with cross-functional teams to support new initiatives, software deployments, and technology improvements.
Maintain documentation for networks, systems, and procedures.

About You

Must Haves:

Technical Skills

Strong understanding of network protocols, routing/switching, VPNs, and firewalls.
Experience with Windows/Linux server administration.
Proficiency in cloud platforms (Azure).
Knowledge of virtualization (VMware, Hyper-V).
Experience with infrastructure-as-code (Terraform, CloudFormation) is a plus.
Strong grasp of backup solutions, high availability, and DR failover systems such as Veeam, Datto, etc.
Familiarity with identity and access management (Azure AD, IAM).

Operational & Management Skills

Contract and vendor negotiation capabilities.
Knowledge of ITIL-based processes (change, problem, incident management).
Project management skills (PMP or Agile experience is a bonus).
Excellent documentation habits and process orientation.

Soft Skills

Strong communication and stakeholder management.
Ability to lead a small team to achieve goals and uphold SLAs.
Analytical mindset and proactive problem solving.
Organizational skills for managing multiple concurrent projects.

Education: Bachelor’s degree in:

Information Technology
Computer Science
Information Systems
Cybersecurity
Or equivalent professional experience

Assets

Cloud Certifications

Microsoft Azure Administrator AZ-104 or Solutions Architect AZ-305 is an asset

Networking & Infrastructure

CompTIA Network+ or Server+
Cisco CCNA / CCNP
VMware VCP

Security & Compliance

CompTIA Security+
CISSP (for senior roles)

IT Service Management / Change Management

ITIL Foundation
Prosci Change Management Certification
Certified Change Management Professional (CCMP)

Disaster Recovery & Continuity

CBCP (Certified Business Continuity Professional) optional but valuable

What We Offer

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:

Paramedical coverage and benefits
Group insurance
Work flexibility with our hybrid work model
Career growth opportunities with our international portfolio
Education support and personal development programs
Reimbursement for home office equipment set-up
An opportunity to join a family-first, tight-knit team with incredible culture!

Do our values resonate with you? If you want to be a part of a fast-growing and technology-driven company with a global reach, apply now!

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More about this job

Responsibilities

Lead daily IT service delivery, manage major incidents and escalations, and monitor service performance and SLAs. Maintain and optimize on-premises and cloud infrastructure, networks, security, vendor relationships, and disaster recovery plans while supporting technology initiatives across the company.

Requirements

The role requires strong experience with networking, Windows or Linux servers, Azure, virtualization, backups, disaster recovery, and identity and access management. Candidates should also bring ITIL-based service management knowledge, vendor negotiation and team leadership abilities, strong documentation and communication skills, and a bachelor’s degree in a relevant field or equivalent professional experience.

Skills

IT Service Delivery
Incident Management
Network Administration
Windows and Linux Server Administration
Azure Cloud Administration
VMware and Hyper-V
Infrastructure as Code
Backup and Disaster Recovery
Identity and Access Management
Vendor and Contract Management
ITIL Processes
Cybersecurity
Team Leadership
Project Management
Documentation
Stakeholder Management

Benefits

Paramedical Coverage
Group Insurance
Hybrid Work Flexibility
Career Growth Opportunities
Education Support
Personal Development Programs
Home Office Equipment Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL
Incident Management
Change Management
Problem Management
Service-Level Agreements
Key Performance Indicators
Network Protocols
Routing and Switching
VPN
Firewalls
Windows Server
Linux
Microsoft Azure
AWS
Google Cloud Platform
VMware
Hyper-V
Terraform
CloudFormation
Veeam
Datto
Azure Active Directory
Identity and Access Management
Disaster Recovery
Business Continuity
SOC 2
ISO 27001
CompTIA Network+
Cisco CCNA

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