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Added 2 mins ago
Senior Automation Engineer
Scotiabank
Toronto, ON
Acts as a senior engineer and technical lead for enterprise automation engineering, with strong expertise in
Added 2 mins ago
Vancouver - Senior Electrical Designer
Hatch
Vancouver, BC
…of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With…
Added 2 mins ago
CI
Student Intern, Buyer
Celestica International LP
Newmarket, ON
- $24 to $30 CAD / hour
…platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. Working with the world’s leading…
Added 2 mins ago
Assistant Superintendent
Aecon
Toronto, ON · North York, ON
Aecon delivers some of the most complex and impactful infrastructure projects - from transformative transportation networks to critical energy, industrial and nuclear programs. The projects…
Added 17 mins ago
Senior Specialist, Cloud Infrastructure Operations Engineering
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Technology and Business Transformation team in the Senior Specialist, Cloud Infrastructure Operations Engineering position. In this position, you will be responsible for…
Added 17 mins ago
S
Project Archaeologist, Field Lead
Stantec
ON · Stoney Creek, ON
- Full-time
We are seeking to hire full-time personnel for the role: Project Archaeologist, Field Lead, to join our Archaeology team in Ontario. An individual in this role will be highly organized and…
Added 18 mins ago
OP
Manager, Engineering and System Planning
Oshawa Power
Oshawa, ON
- Full-time
Reporting to the Vice President, Engineering & Operations, the Manager, Engineering & System Planning will provide strategic and technical leadership in the planning, design,…
Added 18 mins ago
RI
IT Specialist - VMware
Raas Infotek
AB · Edmonton, AB
- Contract
…initiatives and some operational requirements we require an Infrastructure Architect/Implementer to assist with our design and upgrade implementation of VMware. The accountabilities of this…
Added 18 mins ago
MU
Director of Facilities - Custodial, Grounds, Logistics and Mail and Related Services
McMaster University
Hamilton, ON
- Full-time
Leads annual and multi-year planning for assigned facilities services, assets, infrastructure, programs, or operations by assessing service requirements, operational risks, asset condition,…
Added 18 mins ago
AS
Electrical Engineer
Alliance Search Partners
Mississauga, ON
- Full-time
Our Customer is seeking an experienced MV/HV & Substation Engineering Program & Team Leader to lead and scale our portfolio of medium-voltage (MV), high-voltage (HV), substation, protection…
Added 18 mins ago
RI
IT Specialist - VMware
Raas Infotek
AB · Edmonton, AB
- Contract
Providing input to the IS Infrastructure project deliverables (schedules, test plans, test results, implementation plans, transition to operations, processes/procedures) and other documents…
Added 18 mins ago
CH
Senior Data Warehouse Developer
Calgary Homeless Foundation
Calgary, AB
- Full-time
Lead the development, upgrade, and maintenance of the MAGE application, aligning with evolving business needs and ensuring seamless integration with data infrastructure.
Added 32 mins ago
Manager, Annual Giving & Donor Engagement
YMCA of Northeastern Ontario
North Bay, ON
The Manager is accountable for translating donor intelligence and fundraising infrastructure into active relationship development, solicitation, stewardship, and philanthropic revenue. The…
Added 32 mins ago
Field Services - Project Lead
Wenco (a Hitachi Construction Machinery subsidiary)
Richmond, BC
…and material movement sectors, enabling sustainable and safe…
Added 33 mins ago
RI
IT Specialist – Vmware
Raas Infotek
AB · Edmonton, AB
- Contract
…initiatives and some operational requirements we require an Infrastructure Architect/Implementer to assist with our design and upgrade implementation of VMware. The accountabilities of this…
Added 33 mins ago
RP
Sr. Accountant
RESA Power Canada
Vaughan, ON
- Full-time
…than simply escalating issues. This role partners closely with operations to support revenue recognition, cost control, and…
Added 33 mins ago
FI
Infrastructure Architect Lead
FP Inc.
Toronto, ON · Scarborough, ON
- $80 to $91 CAD / hour
- Contract
Lead current-state discovery, architecture assessments, and target-state infrastructure design.
Added 33 mins ago
AS
Director of Information Technology
Athletica Sport Systems Inc.
Kitchener, ON
- $120,000 to $150,000 CAD / year
- Full-time
…across Athletica and its operating entities, supporting daily operations, organic growth, and acquisitions. The successful candidate will build and lead a growing IT team, stay hands-on…
Added 33 mins ago
FE
Senior System Specialist (Cloud)
Future Electronics
Kirkland, QC
- Full-time
The Senior Cloud Infrastructure Specialist is responsible for the design, implementation, and evolution of Future’s enterprise cloud ecosystem, with a primary focus on Microsoft Azure and…
Added 48 mins ago
C
Manufacturing Automation Manager/Team Leader
Ciena
Ottawa, ON · Quebec, QC
- $146,600 to $234,200 CAD / year
- Full-time
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by…
Added 48 mins ago
M
Senior Manager, Commercial Management – Ontario Line
Metrolinx
Canada
- Full-time
…professionals who care deeply about working together to deliver infrastructure and make a positive impact in our communities. Join us as we build a knowledgeable and collaborative team that…
Added 48 mins ago
C
Pluggable Material Lead
Ciena
Ottawa, ON
- Full-time
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by…
Added 48 mins ago
RI
IT Specialist - VMware
Raas Infotek
AB · Edmonton, AB
- Contract
…initiatives and some operational requirements we require an Infrastructure Architect/Implementer to assist with our design and upgrade implementation of VMware. The accountabilities of this…
Added 48 mins ago
RI
VMware Specialist ( VCF 9.x)
Raas Infotek
AB · Edmonton, AB
- Contract
Provide input to the IS Infrastructure project deliverables (schedules, test plans, test results, implementation plans, transition to operations, processes/procedures) and other documents…
Added 1 hour ago
Lead Track Engineer and Team Leader
GHD Group Pty Ltd
Vancouver, BC
We’re looking for a Senior Track Designer – Team Leader to join our growing Canadian Operations. This position will be based in our Vancouver, Edmonton, or Calgary office. This role…

JORI Logistics

IT Service Lead

Calgary, AB, Canada

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including: · Full-time

Apply About employer

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Job details

Pay: As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

About JORI Logistics

At JORI Logistics (JORI), we transform Freight Forwarding and Customs Brokerage into a competitive advantage for importers and exporters. Our clients rely on us to handle their global transportation needs so they can spend time on things that matter - like growing their businesses.

As a family-owned and operated company headquartered in Calgary, with offices in Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter. We combine unparalleled customer service with robust technology solutions to transform logistics into a competitive advantage for importers and exporters. Since 1992, we’ve provided turnkey logistics services, including Canadian Customs Brokerage, U.S. Customs Brokerage, Air Freight, Ocean Freight, Ground Freight, Trade Consulting, and more.

For more information about our team and services, please visit our website.

About The Opportunity

JORI is expanding! We are currently looking for a full-time IT Service Lead to join our team in Calgary, Alberta on a hybrid work model. Reporting to the IT Director, you are responsible for leading a team to service the IT operational needs of the company and designing, maintaining, and optimizing the organization’s on-premises and cloud-based infrastructure.

Duties And Responsibilities

Service Management

Own daily IT service delivery across all internal systems, ensuring high availability, performance, and reliability.
Lead response to major incidents, act as the primary escalation point, and ensure rapid resolution with minimal business disruption.
Track and report on SLAs, KPIs, system uptime, response times, and overall service health.
Continuously improve processes, automation, documentation, and service efficiency.

Infrastructure & Network Management

Manage on-premise servers, virtualization platforms (VMware/Hyper-V), storage systems, and network equipment (routers, switches, firewalls, Wi-Fi).
Monitor system capacity, performance, and uptime; implement system upgrades and patches.
Maintain network security including segmentation, access controls, and monitoring.

Cloud Operations (Azure/AWS/GCP)

Administer cloud resources (compute, storage, IAM, backups).
Optimize cloud cost, performance, and security configurations.
Deploy and manage cloud-based workloads, automation scripts, and monitoring tools.
Implement cloud governance, compliance, and incident response processes.

Contract & Vendor Management

Manage IT service contracts, licensing renewals, and vendor SLAs.
Evaluate new vendor offerings; negotiate contracts and pricing.
Serve as the primary point of contact for service providers, MSPs, and hardware/software partners.

Disaster Recovery & Business Continuity

Develop, maintain, and test DR and business continuity plans.
Coordinate regular DR drills; document recovery procedures for critical systems.
Ensure backup systems and cloud failover strategies meet RTO/RPO requirements.

Security & Compliance

Implement security hardening, identity management, and access controls.
Collaborate with MSPs on security audits, incident response, and compliance efforts (e.g., SOC 2, ISO 27001).
Enforce cybersecurity policies, access controls, audits, patching, and regulatory compliance.

Support & Collaboration

Provide escalation support for infrastructure-related issues.
Work with cross-functional teams to support new initiatives, software deployments, and technology improvements.
Maintain documentation for networks, systems, and procedures.

About You

Must Haves:

Technical Skills

Strong understanding of network protocols, routing/switching, VPNs, and firewalls.
Experience with Windows/Linux server administration.
Proficiency in cloud platforms (Azure).
Knowledge of virtualization (VMware, Hyper-V).
Experience with infrastructure-as-code (Terraform, CloudFormation) is a plus.
Strong grasp of backup solutions, high availability, and DR failover systems such as Veeam, Datto, etc.
Familiarity with identity and access management (Azure AD, IAM).

Operational & Management Skills

Contract and vendor negotiation capabilities.
Knowledge of ITIL-based processes (change, problem, incident management).
Project management skills (PMP or Agile experience is a bonus).
Excellent documentation habits and process orientation.

Soft Skills

Strong communication and stakeholder management.
Ability to lead a small team to achieve goals and uphold SLAs.
Analytical mindset and proactive problem solving.
Organizational skills for managing multiple concurrent projects.

Education: Bachelor’s degree in:

Information Technology
Computer Science
Information Systems
Cybersecurity
Or equivalent professional experience

Assets

Cloud Certifications

Microsoft Azure Administrator AZ-104 or Solutions Architect AZ-305 is an asset

Networking & Infrastructure

CompTIA Network+ or Server+
Cisco CCNA / CCNP
VMware VCP

Security & Compliance

CompTIA Security+
CISSP (for senior roles)

IT Service Management / Change Management

ITIL Foundation
Prosci Change Management Certification
Certified Change Management Professional (CCMP)

Disaster Recovery & Continuity

CBCP (Certified Business Continuity Professional) optional but valuable

What We Offer

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:

Paramedical coverage and benefits
Group insurance
Work flexibility with our hybrid work model
Career growth opportunities with our international portfolio
Education support and personal development programs
Reimbursement for home office equipment set-up
An opportunity to join a family-first, tight-knit team with incredible culture!

Do our values resonate with you? If you want to be a part of a fast-growing and technology-driven company with a global reach, apply now!

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More about this job

Responsibilities

Lead daily IT service delivery, manage major incidents and escalations, and monitor service performance and SLAs. Maintain and optimize on-premises and cloud infrastructure, networks, security, vendor relationships, and disaster recovery plans while supporting technology initiatives across the company.

Requirements

The role requires strong experience with networking, Windows or Linux servers, Azure, virtualization, backups, disaster recovery, and identity and access management. Candidates should also bring ITIL-based service management knowledge, vendor negotiation and team leadership abilities, strong documentation and communication skills, and a bachelor’s degree in a relevant field or equivalent professional experience.

Skills

IT Service Delivery
Incident Management
Network Administration
Windows and Linux Server Administration
Azure Cloud Administration
VMware and Hyper-V
Infrastructure as Code
Backup and Disaster Recovery
Identity and Access Management
Vendor and Contract Management
ITIL Processes
Cybersecurity
Team Leadership
Project Management
Documentation
Stakeholder Management

Benefits

Paramedical Coverage
Group Insurance
Hybrid Work Flexibility
Career Growth Opportunities
Education Support
Personal Development Programs
Home Office Equipment Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL
Incident Management
Change Management
Problem Management
Service-Level Agreements
Key Performance Indicators
Network Protocols
Routing and Switching
VPN
Firewalls
Windows Server
Linux
Microsoft Azure
AWS
Google Cloud Platform
VMware
Hyper-V
Terraform
CloudFormation
Veeam
Datto
Azure Active Directory
Identity and Access Management
Disaster Recovery
Business Continuity
SOC 2
ISO 27001
CompTIA Network+
Cisco CCNA

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