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Added 7 mins ago
M
Senior Manager, Commercial Management – Ontario Line
Metrolinx
Canada
- Full-time
…Technologist (C.E.T.), Ontario Association of Architects (OAA), Project Management Professional (PMP), and/or Certified Construction Contract Administrator (CCCA) designation would be an…
Added 7 mins ago
CH
Administrateur de bureau
Cardinal Health
Dorval, QC · Canada-Dorval
- Full-time
Cardinal is currently seeking an Office Administrator to fill a permanent, full-time position at its distribution center in Dorval, Quebec.
Added 7 mins ago
TC
Manager, Fund of Funds - Private Assets
The Citco Group Limited
Toronto, ON
- Full-time
3 - 5 years of fund accounting experience in either a Private Equity Fund, Private Equity Fund Administrator or other financial institution where the accountant has gained financial…
Added 7 mins ago
TC
Supervisor, Fund Accounting, Funds of Funds - Private Assets
The Citco Group Limited
Toronto, ON
- Full-time
4+ years of fund accounting experience in either a Private Equity Fund, Private Equity Administrator, or other financial institution where the accountant has gained financial products…
Added 22 mins ago
Administrative Assistant, Engineering
FortisBC
Trail, BC
Supports the Director in the effective maintenance of capital project information; attends to requests to investigate issues by analysing data from SAP and other systems and reports results…
Added 22 mins ago
C
Administrator, Media Solutions (Hybrid/Telework)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
…fast-paced media environment? We are looking for a Media Solutions Administrator to serve as the operational backbone of our team. In this pivotal role, you will balance executive support,…
Added 37 mins ago
NG
Maintenance Administrator
Nuna Group of Companies
Edmonton, AB
- Other
The Nuna Group of Companies is now accepting resumes for Maintenance Administrator.
Added 1 hour ago
Indigenous Consultation Administrator
Vertex Resource Group
Calgary, AB
Vertex is currently accepting applications for one full-time, permanent Indigenous Consultation Administrator. The successful candidate will be responsible for administering, maintaining…
Added 1 hour ago
Indigenous Consultation Administrator
Vertex Resource Group
Sherwood Park, AB
Vertex is currently accepting applications for one full-time, permanent Indigenous Consultation Administrator. The successful candidate will be responsible for administering, maintaining…
Added 1 hour ago
JI
IT Service Lead
Jori International Ltd.
AB · Calgary, Alberta
- Full-time
Project management skills (PMP or Agile experience is a bonus).
Added 1 hour ago
JL
IT Service Lead
JORI Logistics
Calgary, AB
- Full-time
Project management skills (PMP or Agile experience is a bonus).
Added 1 hour ago
HR
Construction Administrator / Coordinator, Multi-Family
Hopewell Residential
Calgary, AB
- Full-time
The Construction Administrator/Coordinator will provide administrative and coordination support to Hopewell's Multi-Family department throughout all stages of construction, from project…
Added 2 hours ago
CS
SAS Administrator
Confiar Services
Toronto, ON
- $60 to $65 CAD / hour
- Contract
Provide technical leadership and mentorship to junior administrators, support teams, and project resources.
Added 2 hours ago
OU
Fundraising Administrator & Executive Assistant to the CEO
Orthodox Union
Toronto, ON
- Full-time
NCSY, a project of the Orthodox Union, connects with Jewish teens through innovative, cutting-edge social and recreational programs to develop a positive Jewish identity. NCSY Inspires…
Added 2 hours ago
HP
Procurement Buyer
HOCS Projects
Calgary, AB
- Full-time
HOCS Projects is seeking an Intermediate Procurement & Contracts Administrator to independently coordinate purchasing, expediting and contract administration activities across assigned…
Added 2 hours ago
Executive Receptionist
State Window Corporation
Vaughan, ON
…transforming city skylines with innovation and quality, one project at a…
Added 2 hours ago
Facilities Administrator
Trans Mountain
Calgary, AB
…driven individual to join our dynamic team as a Facilities Administrator. In this position, you will play a key role in providing a broad level of administrative support to the Facilities…
Added 3 hours ago
IP
Project Administrator
Iconic Power Systems Inc.
ON · Ontario, Canada
- Full-time
The Project Administrator directly assists the Project Management and Engineering Teams, in addition to office staff in matters which may include documentation preparation and creation,…
Added 3 hours ago
GE
Parts Technician
GFL Environmental Inc.
Rocky View No 44, AB
- Full-time
Position Overview: The Parts Administrator plays a crucial role in our operations, responsible for the daily monitoring, tracking, and maintenance of all inventories, purchase orders, and…
Added 3 hours ago
Landscape Architect / Landscape Designer
ISL Engineering & Landservices
Burnaby, BC
…Architect / Landscape Designer with a strong interest in design and project delivery to join our Burnaby office in a permanent, full-time…
Added 3 hours ago
A
Network Administrator
Akkodis
Toronto, ON · Greater Toronto Area, Canada
- $110,000 to $114,000 CAD / year
- Full-time
We are seeking a Network Administrator (P4) to support the operation, maintenance, monitoring, and troubleshooting of enterprise network infrastructure. This role works closely with network…
Added 4 hours ago
N
Fundraising Administrator & Executive Assistant to the CEO
NCSY
Canada
- Full-time
NCSY, a project of the Orthodox Union, connects with Jewish teens through innovative, cutting-edge social and recreational programs to develop a positive Jewish identity. NCSY Inspires…
Added 4 hours ago
PD
Office Administrator
Paul Davis Restoration of Grande Prairie AB
Grande Prairie, AB
- $22 to $25 CAD / hour
- Full-time
PAUL DAVIS RESTORATION Grande Prairie is seeking a motivated and detail-oriented Office Administrator to support daily office operations and help ensure an exceptional customer experience…
Added 4 hours ago
A
Quality Clerk
AtkinsRéalis
Kincardine, ON
- Full-time
…feeders as well as construction management and trade labor. This project is part of Bruce Power's Life Extension Program, which will allow Bruce Power's CANDU units to continue to operate…
Added 4 hours ago
SG
People & Culture Coordinator
SJ Group
Toronto, ON
- Full-time
Our teams provide multidisciplinary services across the project lifecycle, from planning and design through to delivery and management, supporting clients across sectors including…

JORI Logistics

IT Service Lead

Calgary, AB, Canada

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including: · Full-time

Apply About employer

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Job details

Pay: As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

About JORI Logistics

At JORI Logistics (JORI), we transform Freight Forwarding and Customs Brokerage into a competitive advantage for importers and exporters. Our clients rely on us to handle their global transportation needs so they can spend time on things that matter - like growing their businesses.

As a family-owned and operated company headquartered in Calgary, with offices in Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter. We combine unparalleled customer service with robust technology solutions to transform logistics into a competitive advantage for importers and exporters. Since 1992, we’ve provided turnkey logistics services, including Canadian Customs Brokerage, U.S. Customs Brokerage, Air Freight, Ocean Freight, Ground Freight, Trade Consulting, and more.

For more information about our team and services, please visit our website.

About The Opportunity

JORI is expanding! We are currently looking for a full-time IT Service Lead to join our team in Calgary, Alberta on a hybrid work model. Reporting to the IT Director, you are responsible for leading a team to service the IT operational needs of the company and designing, maintaining, and optimizing the organization’s on-premises and cloud-based infrastructure.

Duties And Responsibilities

Service Management

Own daily IT service delivery across all internal systems, ensuring high availability, performance, and reliability.
Lead response to major incidents, act as the primary escalation point, and ensure rapid resolution with minimal business disruption.
Track and report on SLAs, KPIs, system uptime, response times, and overall service health.
Continuously improve processes, automation, documentation, and service efficiency.

Infrastructure & Network Management

Manage on-premise servers, virtualization platforms (VMware/Hyper-V), storage systems, and network equipment (routers, switches, firewalls, Wi-Fi).
Monitor system capacity, performance, and uptime; implement system upgrades and patches.
Maintain network security including segmentation, access controls, and monitoring.

Cloud Operations (Azure/AWS/GCP)

Administer cloud resources (compute, storage, IAM, backups).
Optimize cloud cost, performance, and security configurations.
Deploy and manage cloud-based workloads, automation scripts, and monitoring tools.
Implement cloud governance, compliance, and incident response processes.

Contract & Vendor Management

Manage IT service contracts, licensing renewals, and vendor SLAs.
Evaluate new vendor offerings; negotiate contracts and pricing.
Serve as the primary point of contact for service providers, MSPs, and hardware/software partners.

Disaster Recovery & Business Continuity

Develop, maintain, and test DR and business continuity plans.
Coordinate regular DR drills; document recovery procedures for critical systems.
Ensure backup systems and cloud failover strategies meet RTO/RPO requirements.

Security & Compliance

Implement security hardening, identity management, and access controls.
Collaborate with MSPs on security audits, incident response, and compliance efforts (e.g., SOC 2, ISO 27001).
Enforce cybersecurity policies, access controls, audits, patching, and regulatory compliance.

Support & Collaboration

Provide escalation support for infrastructure-related issues.
Work with cross-functional teams to support new initiatives, software deployments, and technology improvements.
Maintain documentation for networks, systems, and procedures.

About You

Must Haves:

Technical Skills

Strong understanding of network protocols, routing/switching, VPNs, and firewalls.
Experience with Windows/Linux server administration.
Proficiency in cloud platforms (Azure).
Knowledge of virtualization (VMware, Hyper-V).
Experience with infrastructure-as-code (Terraform, CloudFormation) is a plus.
Strong grasp of backup solutions, high availability, and DR failover systems such as Veeam, Datto, etc.
Familiarity with identity and access management (Azure AD, IAM).

Operational & Management Skills

Contract and vendor negotiation capabilities.
Knowledge of ITIL-based processes (change, problem, incident management).
Project management skills (PMP or Agile experience is a bonus).
Excellent documentation habits and process orientation.

Soft Skills

Strong communication and stakeholder management.
Ability to lead a small team to achieve goals and uphold SLAs.
Analytical mindset and proactive problem solving.
Organizational skills for managing multiple concurrent projects.

Education: Bachelor’s degree in:

Information Technology
Computer Science
Information Systems
Cybersecurity
Or equivalent professional experience

Assets

Cloud Certifications

Microsoft Azure Administrator AZ-104 or Solutions Architect AZ-305 is an asset

Networking & Infrastructure

CompTIA Network+ or Server+
Cisco CCNA / CCNP
VMware VCP

Security & Compliance

CompTIA Security+
CISSP (for senior roles)

IT Service Management / Change Management

ITIL Foundation
Prosci Change Management Certification
Certified Change Management Professional (CCMP)

Disaster Recovery & Continuity

CBCP (Certified Business Continuity Professional) optional but valuable

What We Offer

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:

Paramedical coverage and benefits
Group insurance
Work flexibility with our hybrid work model
Career growth opportunities with our international portfolio
Education support and personal development programs
Reimbursement for home office equipment set-up
An opportunity to join a family-first, tight-knit team with incredible culture!

Do our values resonate with you? If you want to be a part of a fast-growing and technology-driven company with a global reach, apply now!

Apply About employer

More about this job

Responsibilities

Lead daily IT service delivery, manage major incidents and escalations, and monitor service performance and SLAs. Maintain and optimize on-premises and cloud infrastructure, networks, security, vendor relationships, and disaster recovery plans while supporting technology initiatives across the company.

Requirements

The role requires strong experience with networking, Windows or Linux servers, Azure, virtualization, backups, disaster recovery, and identity and access management. Candidates should also bring ITIL-based service management knowledge, vendor negotiation and team leadership abilities, strong documentation and communication skills, and a bachelor’s degree in a relevant field or equivalent professional experience.

Skills

IT Service Delivery
Incident Management
Network Administration
Windows and Linux Server Administration
Azure Cloud Administration
VMware and Hyper-V
Infrastructure as Code
Backup and Disaster Recovery
Identity and Access Management
Vendor and Contract Management
ITIL Processes
Cybersecurity
Team Leadership
Project Management
Documentation
Stakeholder Management

Benefits

Paramedical Coverage
Group Insurance
Hybrid Work Flexibility
Career Growth Opportunities
Education Support
Personal Development Programs
Home Office Equipment Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL
Incident Management
Change Management
Problem Management
Service-Level Agreements
Key Performance Indicators
Network Protocols
Routing and Switching
VPN
Firewalls
Windows Server
Linux
Microsoft Azure
AWS
Google Cloud Platform
VMware
Hyper-V
Terraform
CloudFormation
Veeam
Datto
Azure Active Directory
Identity and Access Management
Disaster Recovery
Business Continuity
SOC 2
ISO 27001
CompTIA Network+
Cisco CCNA

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