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Added 3 mins ago
O
Conseiller(ère) en architecture de sécurité
Onepoint
Montreal, QC
- Full-time
Wepoint is the architect of major transformations for businesses and public sector organizations.
Added 3 mins ago
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Conseiller(ère) en architecture de sécurité
Wepoint
Montreal, QC
- Full-time
Wepoint is the architect of major transformations for businesses and public sector organizations.
Added 3 mins ago
RU
Supervisor, Data Architect
RSM US LLP
Toronto, ON
- Full-time
Experience conducting solution / technical assessments.
Added 3 mins ago
TI
Solutions Architect
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- Contract
TekStaff's Client has a current vacancy for a Solution Architect (Infrastructure Architecture Lead)
Added 4 mins ago
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Digital Marketing Manager
Livingston International
Toronto, ON
- Full-time
We're looking for a unique blend of strategic thinking, technical expertise, and a collaborative spirit.
Added 33 mins ago
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Senior Outcomes Consultant /Architecte principal(e) des résultats
Diabsolut
Canada
- Full-time
Dans le cadre de la croissance continue de Diabsolut, l’Architecte des résultats (Outcomes Architect) est un rôle stratégique de niveau senior responsable de concevoir et de piloter la mise…
Added 33 mins ago
KR
VMware Specialist
KTek Resourcing
AB · Edmonton, AB
- Contract
We are seeking an experienced VMware Implementer / Infrastructure Architect with expertise in VMware architecture, design, implementation, and upgrade projects.
Added 34 mins ago
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Senior Principal, Transformation Management
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead complex transformations spanning technical program design, Cloud, Data and AI enablement, operating model evolution, organizational readiness, learning, change, and adoption.
Added 48 mins ago
JI
IT Service Lead
Jori International Ltd.
AB · Calgary, Alberta
- Full-time
Microsoft Azure Administrator AZ-104 or Solutions Architect AZ-305 is an asset
Added 48 mins ago
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Technology - Senior Architect/Architect, Cybersecurity
Aritzia
Vancouver, BC
- Full-time
…the business to operate and innovate securely. As the Senior Architect/Architect, Cybersecurity, you will define secure architectures, reusable security patterns, and reference…
Added 1 hour ago
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Vmware Consultant
Raas Infotek
AB · Edmonton, AB
- Contract
This role requires a technical architect/implementator with experience planning and implementing VMware upgrade from VSphere 8 to VCF 9.x spanning multiple data centres in Canada and the…
Added 1 hour ago
A
Technology - Senior Architect/Architect, Cybersecurity
Aritzia
Vancouver, BC
- Full-time
…the business to operate and innovate securely. As the Senior Architect/Architect, Cybersecurity, you will define secure architectures, reusable security patterns, and reference…
Added 1 hour ago
NB
Senior Data Solutions Architect
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Data Solutions Architect within the Wealth Management Solution and Data Architecture team at National Bank means leading the definition and implementation of innovative…
Added 1 hour ago
JL
IT Service Lead
JORI Logistics
Calgary, AB
- Full-time
Microsoft Azure Administrator AZ-104 or Solutions Architect AZ-305 is an asset
Added 1 hour ago
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Senior Analog IC Designer
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
- Full-time
If you enjoy solving low-noise, high-speed design problems while influencing technical direction and mentoring other engineers, this role offers the opportunity to make an impact across the…
Added 1 hour ago
Solution Architect
PCL Construction
Edmonton, AB
As an Solution Architect for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you'll have the opportunity to design and deliver scalable enterprise data, analytics and AI…
Added 1 hour ago
Principal System Engineer
Backbase
Toronto, ON
About the Role We are seeking a seasoned, hands-on Principal System Engineer to act as a technical vanguard and drive engineering excellence across our organization. Operating in a highly…
Added 1 hour ago
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Amazon Connect Developer / Designer
Genpact
Toronto, ON
- Full-time
The ideal candidate is a strong practitioner rather than a pure architect: someone who can take ownership of a requirement or technical problem, work through the details, and deliver a…
Added 1 hour ago
AS
Senior Solution Architect – AWS / .NET / Angular / React
Aequilibrium Software Inc.
Remote, Canada
- Contract
- Remote
Aequilibrium is looking for an experienced Senior Solution Architect to support a major digital transformation initiative for a provincial government client in Alberta.
Added 1 hour ago
JC
Senior Machine Learning Engineer - (Biometrics)
Jumio Corporation
Montreal, QC
- Full-time
Architect, train, and optimize models using PyTorch, Tensorflow, and/or JAX
Added 1 hour ago
Senior Project Manager
University of Guelph
Guelph, ON
…managing projects greater than $25M if they are a licensed Architect or Engineer or 12 years if unlicensed. They will possess a college diploma or university degree in an architectural or…
Added 2 hours ago
BI
Pega Lead System Architect @ Toronto, Canada Hybrid
BURGEON IT SERVICES
Toronto, ON
- Contract
The Pega Lead System Architect is responsible for the end-to-end architecture, technical design, development governance, and successful implementation of enterprise applications built on…
Added 2 hours ago
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Staff Back End Engineer (Data Platform)
Forma.ai
Toronto, ON
- Full-time
Architect data models representing hierarchical & graph structures, relationships, and large-scale enterprise datasets.
Added 2 hours ago
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AI Data Architect
7shifts
Toronto, ON · Saskatoon, SK
- $160,000 to $200,000 CAD / year
- Full-time
As the AI Data Architect at 7shifts, you'll design and build how the company asks questions of its data. This is a hands-on architect role: you write code, you ship, and you run the…
Added 2 hours ago
S
Data Architect - Canada Region
Slalom
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
You are a collaborative architect who enjoys solving complex business challenges through modern data and AI solutions. You combine strong technical expertise with the ability to communicate…

JORI Logistics

IT Service Lead

Calgary, AB, Canada

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including: · Full-time

Apply About employer

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Job details

Pay: As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

About JORI Logistics

At JORI Logistics (JORI), we transform Freight Forwarding and Customs Brokerage into a competitive advantage for importers and exporters. Our clients rely on us to handle their global transportation needs so they can spend time on things that matter - like growing their businesses.

As a family-owned and operated company headquartered in Calgary, with offices in Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter. We combine unparalleled customer service with robust technology solutions to transform logistics into a competitive advantage for importers and exporters. Since 1992, we’ve provided turnkey logistics services, including Canadian Customs Brokerage, U.S. Customs Brokerage, Air Freight, Ocean Freight, Ground Freight, Trade Consulting, and more.

For more information about our team and services, please visit our website.

About The Opportunity

JORI is expanding! We are currently looking for a full-time IT Service Lead to join our team in Calgary, Alberta on a hybrid work model. Reporting to the IT Director, you are responsible for leading a team to service the IT operational needs of the company and designing, maintaining, and optimizing the organization’s on-premises and cloud-based infrastructure.

Duties And Responsibilities

Service Management

Own daily IT service delivery across all internal systems, ensuring high availability, performance, and reliability.
Lead response to major incidents, act as the primary escalation point, and ensure rapid resolution with minimal business disruption.
Track and report on SLAs, KPIs, system uptime, response times, and overall service health.
Continuously improve processes, automation, documentation, and service efficiency.

Infrastructure & Network Management

Manage on-premise servers, virtualization platforms (VMware/Hyper-V), storage systems, and network equipment (routers, switches, firewalls, Wi-Fi).
Monitor system capacity, performance, and uptime; implement system upgrades and patches.
Maintain network security including segmentation, access controls, and monitoring.

Cloud Operations (Azure/AWS/GCP)

Administer cloud resources (compute, storage, IAM, backups).
Optimize cloud cost, performance, and security configurations.
Deploy and manage cloud-based workloads, automation scripts, and monitoring tools.
Implement cloud governance, compliance, and incident response processes.

Contract & Vendor Management

Manage IT service contracts, licensing renewals, and vendor SLAs.
Evaluate new vendor offerings; negotiate contracts and pricing.
Serve as the primary point of contact for service providers, MSPs, and hardware/software partners.

Disaster Recovery & Business Continuity

Develop, maintain, and test DR and business continuity plans.
Coordinate regular DR drills; document recovery procedures for critical systems.
Ensure backup systems and cloud failover strategies meet RTO/RPO requirements.

Security & Compliance

Implement security hardening, identity management, and access controls.
Collaborate with MSPs on security audits, incident response, and compliance efforts (e.g., SOC 2, ISO 27001).
Enforce cybersecurity policies, access controls, audits, patching, and regulatory compliance.

Support & Collaboration

Provide escalation support for infrastructure-related issues.
Work with cross-functional teams to support new initiatives, software deployments, and technology improvements.
Maintain documentation for networks, systems, and procedures.

About You

Must Haves:

Technical Skills

Strong understanding of network protocols, routing/switching, VPNs, and firewalls.
Experience with Windows/Linux server administration.
Proficiency in cloud platforms (Azure).
Knowledge of virtualization (VMware, Hyper-V).
Experience with infrastructure-as-code (Terraform, CloudFormation) is a plus.
Strong grasp of backup solutions, high availability, and DR failover systems such as Veeam, Datto, etc.
Familiarity with identity and access management (Azure AD, IAM).

Operational & Management Skills

Contract and vendor negotiation capabilities.
Knowledge of ITIL-based processes (change, problem, incident management).
Project management skills (PMP or Agile experience is a bonus).
Excellent documentation habits and process orientation.

Soft Skills

Strong communication and stakeholder management.
Ability to lead a small team to achieve goals and uphold SLAs.
Analytical mindset and proactive problem solving.
Organizational skills for managing multiple concurrent projects.

Education: Bachelor’s degree in:

Information Technology
Computer Science
Information Systems
Cybersecurity
Or equivalent professional experience

Assets

Cloud Certifications

Microsoft Azure Administrator AZ-104 or Solutions Architect AZ-305 is an asset

Networking & Infrastructure

CompTIA Network+ or Server+
Cisco CCNA / CCNP
VMware VCP

Security & Compliance

CompTIA Security+
CISSP (for senior roles)

IT Service Management / Change Management

ITIL Foundation
Prosci Change Management Certification
Certified Change Management Professional (CCMP)

Disaster Recovery & Continuity

CBCP (Certified Business Continuity Professional) optional but valuable

What We Offer

As a productive member of our team, you will be rewarded with a salary of $70,000.00 to $80,000.00, as well as a range of attractive benefits, including:

Paramedical coverage and benefits
Group insurance
Work flexibility with our hybrid work model
Career growth opportunities with our international portfolio
Education support and personal development programs
Reimbursement for home office equipment set-up
An opportunity to join a family-first, tight-knit team with incredible culture!

Do our values resonate with you? If you want to be a part of a fast-growing and technology-driven company with a global reach, apply now!

Apply About employer

More about this job

Responsibilities

Lead daily IT service delivery, manage major incidents and escalations, and monitor service performance and SLAs. Maintain and optimize on-premises and cloud infrastructure, networks, security, vendor relationships, and disaster recovery plans while supporting technology initiatives across the company.

Requirements

The role requires strong experience with networking, Windows or Linux servers, Azure, virtualization, backups, disaster recovery, and identity and access management. Candidates should also bring ITIL-based service management knowledge, vendor negotiation and team leadership abilities, strong documentation and communication skills, and a bachelor’s degree in a relevant field or equivalent professional experience.

Skills

IT Service Delivery
Incident Management
Network Administration
Windows and Linux Server Administration
Azure Cloud Administration
VMware and Hyper-V
Infrastructure as Code
Backup and Disaster Recovery
Identity and Access Management
Vendor and Contract Management
ITIL Processes
Cybersecurity
Team Leadership
Project Management
Documentation
Stakeholder Management

Benefits

Paramedical Coverage
Group Insurance
Hybrid Work Flexibility
Career Growth Opportunities
Education Support
Personal Development Programs
Home Office Equipment Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL
Incident Management
Change Management
Problem Management
Service-Level Agreements
Key Performance Indicators
Network Protocols
Routing and Switching
VPN
Firewalls
Windows Server
Linux
Microsoft Azure
AWS
Google Cloud Platform
VMware
Hyper-V
Terraform
CloudFormation
Veeam
Datto
Azure Active Directory
Identity and Access Management
Disaster Recovery
Business Continuity
SOC 2
ISO 27001
CompTIA Network+
Cisco CCNA

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