Assistant Manager - Diamonds and Jewellery

A rapidly growing global diamond and jewellery retailer is opening a new Showroom in Toronto. With a strong reputation for quality and transparency, they are looking for a hands-on Assistant Manager to support this launch and help build a strong foundation for future growth. This is an opportunity to step into a leadership role where operational strength, people leadership, and client engagement matter just as much as product knowledge. The Assistant Manager will support all aspects of the showroom operation - from sales performance and client experience to team leadership and day-to-day execution. This role requires someone who is commercially minded, confident, and strong with people. They are seeking a polished, customer-focused leader with diamond and jewellery experience who can build trust quickly, support a high-volume sales environment, and create a professional, welcoming experience for every client.

Salary $75K+ bonus and incentives

Description

Sales and customer experience

• Maintain an active presence on the sales floor and support the team in delivering an exceptional sales and consulting experience.
• Develop and maintain lasting customer relationships through a personalized approach and consistent follow-up.
• Support sales growth by maximizing walk-in traffic, appointments, and customer loyalty.
• Ensure a consistent and professional customer experience that reflects the company's reputation for quality and value.

Leadership and team management

• Support the Showroom Manager in recruiting, training, and developing a high-performing and committed team.
• Help establish clear expectations regarding customer service, sales practices, and accountability.
• Coach and support team members in developing their product knowledge, sales closing techniques, and customer relationship skills.
• Foster a positive, collaborative, and results-oriented work culture.

Operations Management

• Assist in overseeing daily showroom activities, including scheduling, inventory management, and product presentation standards.
• Ensure the accurate, organized, and secure management of high-value diamonds and jewellery.
• Help implement processes that promote operational efficiency and a high-quality customer experience.
• Collaborate with the Showroom Manager and senior management on reporting, performance indicators, and continuous operational improvement.

Opening and development

• Play an active role in the opening of Canada's first showroom by helping establish operational standards and best practices.
• Act as an ambassador for the company in the local market and contribute to building its reputation.
• Support growth initiatives and contribute to the brand's future expansion in Canada.

Requirements

• Experience in diamonds and fine jewellery is required.
• Previous leadership or supervisory experience in a showroom, retail, or sales-driven environment.
• Strong clienteling skills with the ability to build lasting customer relationships.
• Polished, professional, and confident in client-facing situations.
• Comfortable operating in a high-volume, fast-paced environment.
• Strong organizational skills and attention to detail.
• Hands-on leadership style with the ability to lead by example on the sales floor.
• Strong communication skills and a results-driven mindset.

Corporate Culture

• Lead the launch of a brand’s first Canadian location
• Be part of a growing, entrepreneurial business with expansion plans
• High-impact role with visibility and ownership from day one
• Competitive compensation with performance-driven upside

If you are a people-focused leader with a strong background in diamonds and jewellery, and you’re excited by the opportunity to build something from the ground up - this is a role worth exploring.

Contact Miriam Ronen at 416.410.5316 x4 or submit your resume in confidence below.