Sr. Retail Store Manager

Our client is an established Canadian specialty retailer recognized for delivering high-quality consumer products and exceptional customer experiences. With continued investment in retail growth and market expansion, they are seeking an experienced Retail Store Manager to lead a flagship location in Canmore.

This leadership role is ideal for a seasoned retail professional with a proven record of managing high-volume stores, building strong teams, and driving business performance. The successful candidate will oversee all aspects of store operations while creating a customer-centric culture that supports long-term success.

Salary Range : $80K-84K

Description

Leadership & Team Development

• Recruit, train, coach, and develop a high-performing retail team.
• Create a positive, accountable, and customer-focused culture.
• Provide ongoing performance feedback, mentorship, and development opportunities.
• Lead by example and model company values in all interactions.

Store Operations

• Oversee all daily store operations to ensure efficiency, consistency, and profitability.
• Maintain operational excellence, including merchandising, inventory management, and visual presentation standards.
• Ensure compliance with company policies, procedures, and health and safety requirements.
• Analyze store performance and implement strategies to improve results.

Sales & Business Growth

• Drive sales performance and achieve revenue objectives.
• Monitor key performance indicators and coach the team to exceed targets.
• Identify opportunities to grow market share and enhance customer loyalty.
• Develop local partnerships and community relationships to increase brand awareness and customer engagement.

Customer Experience

• Deliver an exceptional customer experience through service excellence.
• Resolve customer concerns professionally and effectively.
• Foster an environment that encourages repeat business and long-term customer loyalty.

Requirements

• Minimum 7 years of progressive retail management experience, including leadership of a flagship, high-volume, or multi-million-dollar store.
• Proven success leading large retail teams and achieving sales and operational objectives.
• Strong experience in coaching, performance management, succession planning, and employee development.
• Demonstrated ability to manage inventory, merchandising, loss prevention, and operational execution.
• Experience building strong customer relationships and community connections.
• Excellent communication, leadership, and organizational skills.
• Proficiency with POS, inventory management, and retail reporting systems.
• Comfortable working in a fast-paced and evolving retail environment.

Ideal Candidate

• Strategic and entrepreneurial mindset.
• Highly customer-focused with a passion for creating memorable experiences.
• Results-driven with a proven ability to motivate and inspire teams.
• Adaptable, resilient, and capable of thriving during periods of growth and change.
• Passionate about sustainability, community engagement, and responsible business practices.

Corporate Culture

• Competitive salary of $80,000 - $84,000
• Bonus and profit-sharing opportunities
• Comprehensive health and dental benefits
• Paid vacation and personal days
• Employee product discounts
• Wellness and lifestyle support programs
• Professional development and career growth opportunities
• An opportunity to lead a flagship location with a growing Canadian retailer
• Interested candidates are encouraged to submit their resume in confidence. Only those selected for an interview will be contacted.

Contact Pamela Loupelle at 403.214.7578 x1 or submit your resume in confidence below.