Warranty & Customer Service Representative - Sporting Good Apparel

Our client is seeking a customer-focused and detail-oriented Warranty & Customer Service Representative to join their team. This junior-level opportunity is ideal for an individual who enjoys helping customers, resolving service-related concerns, and coordinating with suppliers to ensure timely and effective solutions. The successful candidate will play a key role in managing warranty claims, maintaining customer satisfaction, and supporting day-to-day administrative processes.

As the Warranty & Customer Service Representative, you will serve as a primary point of contact for customers regarding warranty inquiries, product issues, and service requests. You will work closely with customers, suppliers, and internal teams to coordinate warranty claims and ensure a seamless customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Compensation: $21.00 per hour ($42,000-$44,000 annually)

Benefits: Vacation and Health Benefits

Description

• Manage customer warranty inquiries, claims, and service-related issues in a timely and professional manner.
• Respond to customer inquiries via phone and email, providing accurate information and effective solutions.
• Coordinate with suppliers regarding warranty claims and product-related concerns, including skis, boots, and related products.
• Track and follow up on outstanding warranty claims to ensure prompt resolution.
• Address customer concerns professionally and work toward positive outcomes that enhance customer satisfaction.
• Maintain accurate records of warranty claims, customer communications, and service requests.
• Process and manage customer correspondence and other administrative duties as required.
• Collaborate with internal teams and external partners to resolve customer issues efficiently.
• Provide exceptional customer service while maintaining a professional and positive attitude.

Requirements

• Previous experience in customer service, administration, retail, or a related field is considered an asset.
• Strong customer service skills with professional telephone etiquette.
• Excellent written and verbal communication skills.
• Confident problem-solver with the ability to handle customer concerns effectively and professionally.
• Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
• Ability to prioritize workload and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office and general computer applications.
• Positive attitude, strong work ethic, and a commitment to delivering outstanding customer experiences.

Corporate Culture

• Competitive compensation of $21.00 per hour.
• Full-time, permanent employment.
• Vacation and health benefits.
• Supportive team environment and on-the-job training.
• Opportunity to develop customer service, warranty administration, and problem-solving skills within a growing organization.

If you are an organized and customer-focused professional who enjoys helping clients and finding solutions, we encourage you to apply for this exciting opportunity.

Contact Pamela Loupelle at 403.214.7578 x1 or submit your resume in confidence below.