Closed listing
Senior Business Process Design & Project Manager
- Calgary, AB, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Experience
- 8+ years of progressive experience in business process design, operational improvement, transformation, or a related field.
- Posting language
- English
- Posted
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Archived listing. The details below describe a past opening.
Summary Of Position
The Senior Business Process Design & Project Manager leads complex process improvement and transformation initiatives from problem definition through implementation and benefits realization.
The role combines deep expertise in end-to-end business process design with intermediate-to-senior project management capability. Working across business and enabling functions, the position diagnoses operational challenges, designs practical future-state processes, establishes governance and controls, and manages the people, scope, schedule, budget, risks, dependencies, and change activities required to deliver sustainable outcomes.
Must Haves
Business Process Design & Improvement
The Senior Business Process Design & Project Manager leads complex process improvement and transformation initiatives from problem definition through implementation and benefits realization.
The role combines deep expertise in end-to-end business process design with intermediate-to-senior project management capability. Working across business and enabling functions, the position diagnoses operational challenges, designs practical future-state processes, establishes governance and controls, and manages the people, scope, schedule, budget, risks, dependencies, and change activities required to deliver sustainable outcomes.
Must Haves
- Post-secondary degree in business, operations, engineering, information systems, or a related discipline; an equivalent combination of education and experience may be considered.
- 8+ years of progressive experience in business process design, operational improvement, transformation, or a related field.
- At least 4 years of experience managing cross-functional projects of moderate-to-high complexity, including responsibility for integrated planning, governance, risk, and stakeholder reporting.
- Demonstrated experience mapping and redesigning end-to-end processes and implementing measurable improvements.
- Strong workshop facilitation, requirements elicitation, problem-solving, business analysis, and executive communication capabilities.
- Experience developing business cases, options analyses, implementation roadmaps, performance measures, and benefits-realization plans.
- Proficiency with process-mapping, collaboration, project-scheduling, reporting, and presentation tools.
- Project management certification such as PMP or equivalent.
- Lean Six Sigma, business process management, business analysis, change management, or agile certification.
- Experience supporting technology-enabled transformation, workflow automation, enterprise systems, or operating-model change.
- Experience in a regulated, complex, or multi-stakeholder environment.
Business Process Design & Improvement
- Lead discovery and current-state assessments using interviews, workshops, data analysis, observation, and process mapping.
- Design customer-focused, end-to-end future-state processes that clarify roles, decision rights, handoffs, controls, service levels, and performance measures.
- Apply process design methods such as Lean, value-stream mapping, root-cause analysis, service blueprinting, and continuous improvement.
- Identify opportunities to simplify, standardize, automate, digitize, or eliminate low-value activities.
- Translate business needs into process requirements, operating procedures, business rules, controls, and functional requirements.
- Facilitate cross-functional design sessions, resolve competing requirements, and build agreement on practical solutions.
- Establish process ownership, governance, documentation standards, and mechanisms for ongoing performance management.
- Define baselines, expected benefits, key performance indicators, and post-implementation review measures.
- Lead medium-to-large or complex initiatives through initiation, planning, execution, implementation, and closeout.
- Develop fit-for-purpose charters, integrated plans, schedules, budgets, resource forecasts, governance routines, and status reporting.
- Manage scope, milestones, dependencies, risks, issues, decisions, changes, vendors, and quality.
- Provide clear, concise reporting and recommendations to sponsors, steering committees, and senior leaders.
- Coordinate business, technology, procurement, legal, risk, and external delivery partners as required.
- Apply appropriate delivery approaches, including predictive, agile, hybrid, and progressive elaboration.
- Plan implementation readiness, transition activities, training, communications, adoption, and operational handover.
- Track outcomes and benefits, address performance gaps, and capture lessons learned for future initiatives.
- Build trusted relationships with process owners, subject-matter experts, project teams, and leaders at all levels.
- Make complex business problems understandable through clear process visuals, decision materials, and executive-level communication.
- Assess stakeholder impacts and adoption risks, and integrate change management activities into delivery plans.
- Coach team members and business partners in process thinking, structured problem solving, and disciplined project delivery.
- Constructively challenge assumptions while maintaining momentum, accountability, and stakeholder commitment.
More about this job
Responsibilities
Lead complex process improvement and transformation initiatives from discovery and future-state design through implementation, transition, and benefits realization. Manage project delivery, governance, risks, stakeholders, and change activities while establishing sustainable process ownership and performance management.
Requirements
Requires a post-secondary degree in business, operations, engineering, information systems, or a related discipline, or equivalent education and experience; at least 8 years of relevant experience and 4 years managing cross-functional projects are specified. Candidates should demonstrate end-to-end process redesign, measurable improvement delivery, strong facilitation and analysis, executive communication, and experience developing business cases, roadmaps, measures, and benefits plans.
Skills
- Business Process Design
- Process Improvement
- Project Management
- End-to-End Process Mapping
- Lean
- Value-Stream Mapping
- Root-Cause Analysis
- Workshop Facilitation
- Business Analysis
- Requirements Elicitation
- Stakeholder Management
- Change Management
- Risk Management
- Benefits Realization
- Executive Communication
- Process Governance
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Categories
- Management & Leadership
- Consulting
- Administrative
Keywords
- Business Process Design
- Operational Improvement
- Transformation
- Project Management
- Process Mapping
- Lean
- Value-Stream Mapping
- Root-Cause Analysis
- Service Blueprinting
- Continuous Improvement
- Business Analysis
- Requirements Elicitation
- Business Cases
- Options Analysis
- Implementation Roadmaps
- Performance Measures
- Benefits Realization
- Project Governance
- Risk Management
- Stakeholder Reporting
- Change Management
- Workflow Automation
- Enterprise Systems
- Operating-Model Change
- Agile
- Hybrid Delivery
- PMP
- Lean Six Sigma
- Business Process Management
- Process Governance