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Added 1 month ago
O
Senior Water Resources Engineer
Onterris
Calgary, AB · CAN-Alberta-Calgary
- Full-time
As an Senior Engineer in our Calgary office you’ll be responsible for assisting multiple projects where you will have increasing interaction with our multi-disciplinary staff, regulatory…
Added 1 month ago
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Technical Support Engineer
Luxoft
Toronto, ON
- Contract
Added 1 month ago
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QA Engineer
Vivid Machines
Toronto, ON
- Full-time
As an Intermediate QA Engineer, you will own the end-to-end Software Testing Life Cycle across our whole product: web applications, mobile apps, backend services, and the camera hardware…
Added 1 month ago
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Intermediate Software Engineer (Agentic AI Verification)
Trulioo
Vancouver, BC
- $100,000 to $130,000 USD / year
- Full-time
Our offices support a hybrid model and staff typically work three days per week at a hub location · This is a full-time, permanent position based out of our San Diego or Vancouver office, working on a hybrid model (3 days per week in-office)
Added 1 month ago
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Full Stack Engineer
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Work Model: Hybrid (3 days per week in-office)
Added 1 month ago
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Technical Support Engineer
Luxoft
Toronto, ON
- Contract
Added 1 month ago
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Senior AI Software Engineer, Agentic Systems & Data Fabric
Kinaxis
Ottawa, ON
- Full-time
…reason about and act on enterprise data. As a Senior AI Software Engineer on the Data Fabric team, you will design and implement execution patterns, tool-calling infrastructure, and runtime…
Added 1 month ago
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Intermediate Software and Control Systems Engineer
Medatech Engineering Services Ltd.
Collingwood, ON
- Full-time
If you’re an experienced Intermediate Software and Control Systems Engineer, think about joining our team. You will design, develop, and integrate control systems for heavy equipment,…
Added 1 month ago
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Junior Software Engineer/MTS
MDA
Brampton, ON
- Full-time
As a Junior Software Engineer/MTS, you would be part of a highly talented team to design, implement, maintain, and test safety critical, software solutions. You will have the opportunity to…
Added 1 month ago
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Technical Support Engineer
Luxoft
Toronto, ON
- Full-time
Added 1 month ago
Intermediate Water & Wastewater Policy And Data Analysist (Hybrid)
Kerr Wood Leidal Associates
Victoria, BC · Burnaby, BC
We are seeking a motivated Intermediate Engineer or Planner to join our team in Greater Vancouver or Victoria. In this role, you will synthesize data into meaningful outcomes, provide water…
Added 1 month ago
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DevOps Engineer II
commonsku
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
We’re growing - and we’re hiring an intermediate DevOps Engineer to join our Engineering team! In this role, you’ll play a key role in supporting both internal Engineering teams and our…
Added 1 month ago
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Engineer (Electrical Power) - High Current Lab
Kinectrics
Toronto, ON
- Full-time
Position: Engineer/Analyst (Electrical Power) - High Current Lab
Added 1 month ago
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Intermediate Tier 3 Support Engineer
JSI
Ottawa, ON
- Full-time
We are seeking an intermediate Tier 3 Support Engineer. What matters most is a strong technical foundation and a genuine desire to learn.
Added 1 month ago
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Staff Software Engineer - Capital One Travel Tech - Full-stack
Capital One
Toronto, ON
- $173,000 to $197,400 CAD / year
- Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Staff Software Engineer - Capital One Travel Tech - Full-stack
Added 1 month ago
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Transmission Lines Engineers – Overhead and Underground
BC Hydro
Vancouver, BC
- $109,700 to $138,700 CAD / year
- Full-time
We are seeking motivated Junior, Intermediate and Senior Transmission Lines Engineers to join our Transmission Lines Engineering division to deliver this work. This is an opportunity to…
Added 1 month ago
SI
R&D Engineering Intern
Stathera, Inc.
Vancouver, BC
- Full-time
Intermediate level computer programming skills: Python, MATLAB, or C++ are preferred;
Added 1 month ago
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AI Solutions Engineer
Urban Ridge Supplies
Thornhill, ON
- Full-time
Basic-to-intermediate coding ability (Python, JavaScript, SQL, or similar).
Added 1 month ago
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Forward Deployed Agile Software Engineer
Urban Ridge Supplies
Toronto, ON
- Full-time
TribalScale is looking for a Forward Deployed Engineer to work at the intersection of software engineering, artificial intelligence, product development, and client delivery.
Added 1 month ago
UR
Senior Agentic Engineer - JavaScript
Urban Ridge Supplies
Toronto, ON
- Full-time
TribalScale is looking for a Forward Deployed Engineer to work at the intersection of software engineering, artificial intelligence, product development, and client delivery.
Added 1 month ago
UR
Forward Deployed Agile Software Engineer
Urban Ridge Supplies
Toronto, ON
- Full-time
TribalScale is looking for a Forward Deployed Engineer to work at the intersection of software engineering, artificial intelligence, product development, and client delivery.
Added 1 month ago
UR
Senior Agentic Engineer - JavaScript
Urban Ridge Supplies
Toronto, ON
- Full-time
TribalScale is looking for a Forward Deployed Engineer to work at the intersection of software engineering, artificial intelligence, product development, and client delivery.
Added 1 month ago
RI
Full Stack Software Engineer
Remarcable, Inc.
Remote, Canada
- $100,000 to $150,000 CAD / year
- Full-time
- Remote
We are growing our engineering team and hiring across multiple Full Stack Software Engineer roles at both Intermediate and Senior levels. We are looking for resourceful, curious engineers…
Added 2 months ago
KA
Data Engineer (Intermediate - Senior)
KF Aerospace
Kelowna, BC
- $73,000 to $114,000 CAD / year
- Full-time
KF Aerospace is seeking a Data Engineer to support the design, development, and modernization of our enterprise data platform. This role will help drive the implementation of scalable data…
Added 1 month ago
Technician, Engineering
ASSA ABLOY
Bowmanville, ON
…technical and administrative assistance to the Lead Product Design Engineer in all stages of product creation, from early concepts and prototyping to testing and preparing for…

JSI

Intermediate Tier 3 Support Engineer

Ottawa, ON, K2M 1X3, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

Original job description

A Tier 3 Support Engineer at JSI keeps our Nova and 4Sight platforms stable and helps Technical Support and Engineering resolve the hardest issues fast. Nova is our Kubernetes-based platform, built on RKE2, provisioned with Terragrunt/OpenTofu, and running across VMware vSphere and AWS/EKS environments. It uses Flux for GitOps, Grafana and Prometheus for monitoring, and Keycloak for identity. Several of our applications include AI-driven features (LLM and embedding services) for intelligent search and automation. Tier 3 sits between Technical Support and Engineering: Technical Support escalates hard issues to Tier 3, and Tier 3 escalates confirmed code defects to Engineering.

Eligibility Requirements

Must be eligible to obtain Top Secret security clearance.

Key Responsibilities

Diagnose and resolve complex issues escalated from Technical Support.
Monitor cluster health using Grafana dashboards, Prometheus metrics, and pod logs.
Run readiness checks and watch error rates, latency, and pod resource usage.
Verify upstream dependencies, including LLM endpoints, embedding services, and internal query APIs.
Apply infrastructure remediation: restart pods, scale resources, clear stale caches/knowledge bases, and roll back deployments.
Perform root cause analysis (RCA) and document findings to prevent repeat issues.
Build, test, and release hotfixes and service packs for supported software versions.
Escalate confirmed code defects and regressions to Engineering, with clear reproduction steps.
Write and maintain knowledge base articles, troubleshooting guides, and postmortem reports.
Use AI tools to speed up development work (for example, code generation, debugging, and test writing) and support work (for example, log analysis and knowledge search).
Join a 24/7 on-call rotation to support emergency incidents.

Required Skills

We are seeking an intermediate Tier 3 Support Engineer. What matters most is a strong technical foundation and a genuine desire to learn.

Comfortable with at least one programming language: Java, C#, Python, JavaScript, Ruby, or C++.
Strong debugging skills. Able to read logs, stack traces, and performance data to find root causes.
Working knowledge of Linux, including basic shell scripting and system administration.
Understanding of containers and Kubernetes concepts (pods, deployments, logs).
SQL experience, and familiarity with relational or NoSQL databases.
Experience with Git and code reviews.
Understanding of RESTful APIs and API testing tools (for example, Postman).
Ready and willing to use AI tools to work faster and more efficiently in both development and support tasks.

Nice to Have (JSI Technology Stack)

Kubernetes/RKE2 cluster operations, Rancher, or Helm.
Monitoring and observability tools: Grafana, Prometheus.
Infrastructure as Code: Terraform/OpenTofu, Terragrunt.
GitOps tools such as Flux.
Cloud or virtualization platforms: AWS/EKS, VMware vSphere.
Frontend/backend exposure to Vue.js and Node.js.
Experience with CI/CD tools such as GitHub Actions.
Prior hands-on use of AI coding assistants (for example, Copilot or Claude) in a development or support workflow.

What We're Looking For

Strong problem-solving skills and critical thinking.
Clear written and verbal communication, including with non-technical stakeholders.
Comfort working under pressure in a fast-paced, customer-driven environment.
Attention to detail. Fixes must be robust and must not introduce new issues.
Ownership. Willingness to see an issue through from first report to final resolution.
Strong collaboration skills with developers, QA, and customer support teams.
Openness to adopting new AI tools and workflows as they become available.

About JSI

JSI is built on purpose, that of making a difference in the world.

Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.

With 4Sight – JSI’s single, unified, product suite – customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).

With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia, and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation-accessible formats, and communication supports for the interview process upon request.

Our hiring process does not use artificial intelligence (AI) tools for screening, assessing, or selecting applicants. All applications are reviewed and evaluated by our HR team.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Tier 3 Support Engineer diagnoses and resolves complex technical issues escalated from support teams while monitoring cluster health and infrastructure performance. They also perform root cause analysis, maintain documentation, and participate in a 24/7 on-call rotation for emergency incidents.

Requirements

Candidates must have a strong technical foundation with proficiency in at least one programming language and experience with Linux, Kubernetes, and SQL. Applicants must also be eligible to obtain a Top Secret security clearance.

Skills

Kubernetes
Python
Java
C#
JavaScript
Linux
SQL
Git
RESTful APIs
Debugging
Grafana
Prometheus
Terraform
AWS
VMware vSphere
CI/CD

Visa sponsorship

Not detected in the job text

Keywords

Tier 3 Support
Kubernetes
RKE2
Terragrunt
OpenTofu
VMware vSphere
AWS
EKS
Flux
GitOps
Grafana
Prometheus
Keycloak
LLM
Java
Python
C#
JavaScript
Linux
SQL
Git
RESTful APIs
Postman
CI/CD
GitHub Actions
Rancher
Helm
Infrastructure as Code
Root Cause Analysis
Security Clearance

Seniority

Mid level

Tools

Kubernetes
RKE2
Grafana
Prometheus
Terragrunt
OpenTofu
Flux
Keycloak
Postman
Git

Languages

English

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Work requirements

Jobs in Canada