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Added 2 hours ago
DevOps Manager
Rightsline Inc
Toronto, ON
$85,000 to $95,000 CAD / year
Rightsline is hiring a DevOps Manager, based in Toronto, to lead the team that owns our cloud platform, delivery pipelines, and production reliability across North America and Europe. You…
Added 2 hours ago
Quality Engineer Manager, TD Securities
TD
Toronto, ON
Full-time
…Engineers (RTE), and Product Owners to provide a broad range of test services and strategies, ensuring standards are met and objectives are…
Added 2 hours ago
Senior Data Engineer
Tubi - Canada
Toronto, ON
…in the Databricks environment and leveraging the Braze CRM platform. Additionally tasks related to general pipeline creation, SQL optimization, data-related automation,, and contributing to…
Added 4 hours ago
Quantitative Software Engineer
RPIA
Toronto, ON
Full-time
We are seeking a full-time permanent Quantitative Software Engineer, Data Engineering to join our team.
Added 4 hours ago
Intermediate Tier 3 Support Engineer
JSI
Ottawa, ON
Full-time
A Tier 3 Support Engineer at JSI keeps our Nova and 4Sight platforms stable and helps Technical Support and Engineering resolve the hardest issues fast. Nova is our Kubernetes-based…
Added 4 hours ago
DevOps Engineer
IFG - International Financial Group
Vancouver, BC · Greater Vancouver, BC
Contract
Partner with software engineers, platform engineers, and other technical teams to understand day-to-day development workflows and identify areas for agentic automation.
Added 5 hours ago
Senior Engineer - ServiceNow Development
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
$87,780 to $122,892 CAD / year
Full-time
We’re looking for a Senior Engineer - ServiceNow Development to play a key role in designing and delivering innovative ServiceNow solutions that enhance service management processes and…
Added 6 hours ago
Staff Information Security Engineer - Threat Detection & Response
Visier Solutions Inc
Vancouver, BC
…advanced engineering and AI, directly safeguarding our multi-cloud platform, corporate identity, and sensitive customer data from sophisticated global threats. Your work will ensure our…
Added 6 hours ago
SaaS Onboarding -Systems Engineer & Automation - AVP
State Street
Toronto, ON
Full-time
…supporting as an Assistant Vice President (AVP) of Systems & Automation, the candidate will work as conduit within our financial technology ecosystem working with platform engineering,…
Added 6 hours ago
Software Engineer
Roadpost
Toronto, ON
Full-time
…hardware-led satellite communicator into a safety and preparedness platform, one that combines intelligent monitoring, automation, and real-time visibility to give people and their Safety…
Added 7 hours ago
AV Service Engineer - Control Systems & Device Integration
EvertzAV
Burlington, ON
Internship
Evertz AV is looking for a Service Engineer to join our AV Service team with a specific focus on Control System customization and deployment with a specific focus on , our software-defined…
Added 7 hours ago
Jr. Software Engineer, Health Systems
FluidAI Medical
Kitchener, ON
Full-time
…deterioration and complications. Beyond patient monitoring, our platform extends to patient education and engagement tools, as well as automated documentation and coding modules -…
Added 8 hours ago
Quality Assurance Engineer
DarkVision
North Vancouver, BC
Full-time
The ideal candidate will have prior software QA experience with a keen interest in developing test automation for regression testing of our desktop applications.
Added 9 hours ago
Software Quality Assurance (SQA) Engineer - EN 368
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Software Quality Assurance (SQA) Engineer (Level 17) – Quality & Automation Focus
Added 9 hours ago
Software Quality Assurance (SQA) Engineer - EN 368
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Software Quality Assurance (SQA) Engineer (Level 17) – Quality & Automation Focus
Added 9 hours ago
Software Quality Assurance (SQA) Engineer - EN 368
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Software Quality Assurance (SQA) Engineer (Level 17) – Quality & Automation Focus
Added 9 hours ago
Software Quality Assurance (SQA) Engineer - EN 368
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Software Quality Assurance (SQA) Engineer (Level 17) – Quality & Automation Focus
Added 9 hours ago
Software Quality Assurance (SQA) Engineer - EN 368
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Software Quality Assurance (SQA) Engineer (Level 17) – Quality & Automation Focus
Added 9 hours ago
Software Quality Assurance (SQA) Engineer - EN 368
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Software Quality Assurance (SQA) Engineer (Level 17) – Quality & Automation Focus
Added 9 hours ago
Software Quality Assurance (SQA) Engineer - EN 368
Export Development Canada | Exportation et développement Canada
Montreal, QC
$84,698 to $112,931 CAD / year
Full-time
Position: Software Quality Assurance (SQA) Engineer (Level 17) - Quality & Automation Focus
Added 9 hours ago
Software Quality Assurance (SQA) Engineer - EN 368
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$84,698 to $112,931 CAD / year
Full-time
Position: Software Quality Assurance (SQA) Engineer (Level 17) - Quality & Automation Focus
Added 9 hours ago
Software Quality Assurance (SQA) Engineer - EN 368
Export Development Canada | Exportation et développement Canada
Laval, QC
$84,698 to $112,931 CAD / year
Full-time
Position: Software Quality Assurance (SQA) Engineer (Level 17) - Quality & Automation Focus
Added 9 hours ago
Software Quality Assurance (SQA) Engineer - EN 368
Export Development Canada | Exportation et développement Canada
Toronto, ON
$84,698 to $112,931 CAD / year
Full-time
Position: Software Quality Assurance (SQA) Engineer (Level 17) - Quality & Automation Focus
Added 9 hours ago
Software Quality Assurance (SQA) Engineer - EN 368
Export Development Canada | Exportation et développement Canada
Brossard, QC
$84,698 to $112,931 CAD / year
Full-time
Position: Software Quality Assurance (SQA) Engineer (Level 17) - Quality & Automation Focus
Added 9 hours ago
Software Quality Assurance (SQA) Engineer - EN 368
Export Development Canada | Exportation et développement Canada
Mississauga, ON
$84,698 to $112,931 CAD / year
Full-time
Position: Software Quality Assurance (SQA) Engineer (Level 17) - Quality & Automation Focus

JSI

Intermediate Tier 3 Support Engineer

Ottawa, ON, K2M 1X3, Canada

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

A Tier 3 Support Engineer at JSI keeps our Nova and 4Sight platforms stable and helps Technical Support and Engineering resolve the hardest issues fast. Nova is our Kubernetes-based platform, built on RKE2, provisioned with Terragrunt/OpenTofu, and running across VMware vSphere and AWS/EKS environments. It uses Flux for GitOps, Grafana and Prometheus for monitoring, and Keycloak for identity. Several of our applications include AI-driven features (LLM and embedding services) for intelligent search and automation. Tier 3 sits between Technical Support and Engineering: Technical Support escalates hard issues to Tier 3, and Tier 3 escalates confirmed code defects to Engineering.

Eligibility Requirements

Must be eligible to obtain Top Secret security clearance.

Key Responsibilities

Diagnose and resolve complex issues escalated from Technical Support.
Monitor cluster health using Grafana dashboards, Prometheus metrics, and pod logs.
Run readiness checks and watch error rates, latency, and pod resource usage.
Verify upstream dependencies, including LLM endpoints, embedding services, and internal query APIs.
Apply infrastructure remediation: restart pods, scale resources, clear stale caches/knowledge bases, and roll back deployments.
Perform root cause analysis (RCA) and document findings to prevent repeat issues.
Build, test, and release hotfixes and service packs for supported software versions.
Escalate confirmed code defects and regressions to Engineering, with clear reproduction steps.
Write and maintain knowledge base articles, troubleshooting guides, and postmortem reports.
Use AI tools to speed up development work (for example, code generation, debugging, and test writing) and support work (for example, log analysis and knowledge search).
Join a 24/7 on-call rotation to support emergency incidents.

Required Skills

We are seeking an intermediate Tier 3 Support Engineer. What matters most is a strong technical foundation and a genuine desire to learn.

Comfortable with at least one programming language: Java, C#, Python, JavaScript, Ruby, or C++.
Strong debugging skills. Able to read logs, stack traces, and performance data to find root causes.
Working knowledge of Linux, including basic shell scripting and system administration.
Understanding of containers and Kubernetes concepts (pods, deployments, logs).
SQL experience, and familiarity with relational or NoSQL databases.
Experience with Git and code reviews.
Understanding of RESTful APIs and API testing tools (for example, Postman).
Ready and willing to use AI tools to work faster and more efficiently in both development and support tasks.

Nice to Have (JSI Technology Stack)

Kubernetes/RKE2 cluster operations, Rancher, or Helm.
Monitoring and observability tools: Grafana, Prometheus.
Infrastructure as Code: Terraform/OpenTofu, Terragrunt.
GitOps tools such as Flux.
Cloud or virtualization platforms: AWS/EKS, VMware vSphere.
Frontend/backend exposure to Vue.js and Node.js.
Experience with CI/CD tools such as GitHub Actions.
Prior hands-on use of AI coding assistants (for example, Copilot or Claude) in a development or support workflow.

What We're Looking For

Strong problem-solving skills and critical thinking.
Clear written and verbal communication, including with non-technical stakeholders.
Comfort working under pressure in a fast-paced, customer-driven environment.
Attention to detail. Fixes must be robust and must not introduce new issues.
Ownership. Willingness to see an issue through from first report to final resolution.
Strong collaboration skills with developers, QA, and customer support teams.
Openness to adopting new AI tools and workflows as they become available.

About JSI

JSI is built on purpose, that of making a difference in the world.

Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.

With 4Sight – JSI’s single, unified, product suite – customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).

With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia, and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation-accessible formats, and communication supports for the interview process upon request.

Our hiring process does not use artificial intelligence (AI) tools for screening, assessing, or selecting applicants. All applications are reviewed and evaluated by our HR team.

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More about this job

Responsibilities

The Tier 3 Support Engineer diagnoses and resolves complex technical issues escalated from support teams while monitoring cluster health and infrastructure performance. They also perform root cause analysis, maintain documentation, and participate in a 24/7 on-call rotation for emergency incidents.

Requirements

Candidates must have a strong technical foundation with proficiency in at least one programming language and experience with Linux, Kubernetes, and SQL. Applicants must also be eligible to obtain a Top Secret security clearance.

Skills

Kubernetes
Python
Java
C#
JavaScript
Linux
SQL
Git
RESTful APIs
Debugging
Grafana
Prometheus
Terraform
AWS
VMware vSphere
CI/CD

Visa sponsorship

Not detected in the job text

Keywords

Tier 3 Support
Kubernetes
RKE2
Terragrunt
OpenTofu
VMware vSphere
AWS
EKS
Flux
GitOps
Grafana
Prometheus
Keycloak
LLM
Java
Python
C#
JavaScript
Linux
SQL
Git
RESTful APIs
Postman
CI/CD
GitHub Actions
Rancher
Helm
Infrastructure as Code
Root Cause Analysis
Security Clearance

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