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Added 8 mins ago
BC
Coordinator, Digital Operations & Program Management
BFL CANADA
Montreal, QC
- Full-time
The Coordinator, Digital Operations & Program Management contributes to the quality, reliability, and effective delivery of Digital operations, platforms, and programs.
Added 23 mins ago
CW
Business Office Coordinator
Canadian Wealth Inc.
Calgary, AB
- Full-time
This is a cross-functional position that offers exposure to various aspects of business operations, including administration, scheduling, employee coordination, internal communications, and…
Added 23 mins ago
AH
Team Attendant, Raptors 905
Argonauts Holdings Limited Partnership
Toronto, ON · Paramount Fine Foods Centre
- Part-time
Greet the visiting team’s bus upon arrival to assist with unloading and reloading as needed, in addition to helping with any needs of the visiting team administration (Equipment Manager /…
Added 38 mins ago
B
CLIENT SUPPORT COORDINATOR - Ottawa and Kingston
BDC
Kingston, ON · Ottawa, ON
- Full-time
Proactively participate in the branch's marketing efforts by organizing events, campaigns, and activities, preparing marketing communications, and providing on-site logistical support.
Added 53 mins ago
Managed Services Practice - Entry Level Immigration Support Coordinator - Dieppe
EY
Dieppe, NB
We are seeking an Immigration Support Coordinator to join our Managed Services team in Dieppe. This administrative role focuses on providing administrative and operational support for…
Added 1 hour ago
CH
Coordonnateur(trice) principal(e) des services immobiliers / Senior Real Estate Services Coordinator
CBRE HV
Montreal, QC
- Full-time
As a Senior Real Estate Services Coordinator, you will be a key contributor to the success of our property management operations, providing high-level administrative, financial, and…
Added 1 hour ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 1 hour ago
A
Project Coordinator
ATCO
Yellowknife, NT
- Full-time
ATCO Frontec is seeking a proactive Project Coordinator for its North of 60 team. The role supports facilities management, construction and infrastructure projects and day-to-day main…
Added 2 hours ago
N
Customer Success Technical Coordinator - Bilingual (FR/EN)
Numeris
Toronto, ON
- Full-time
Assist with client account and user administration.
Added 2 hours ago
SC
Coordinator, Marketing // Coordonnateur·trice, marketing
Swimming Canada
Ottawa, ON
- Full-time
The Coordinator, Marketing supports the planning, coordination, and execution of marketing initiatives that strengthen the Swimming Canada brand, support revenue generation objectives, and…
Added 2 hours ago
MR
Assistant Professor, Archaeology
Mount Royal University
Calgary, AB
- Part-time
…General Education; Humanities; Interior Design; Psychology; and Sociology & Anthropology. Our combined Sociology and Anthropology department hosts faculty who pursue diverse research and…
Added 2 hours ago
Training Operations Coordinator (Bilingual)
ENERCON
Boucherville, QC
We are looking for a highly organized and service-oriented Training Operations Coordinator to join our team in Boucherville. Reporting to the Training Centre Manager, you will play a key…
Added 3 hours ago
OC
Development Coordinator
Orbis Canada
Canada
- Full-time
The Development Coordinator provides operational and administrative support across Orbis Canada’s key organizational functions. The position will have core responsibilities in the areas of…
Added 3 hours ago
Driver Training - Admissions Coordinator - Challenger (Cambridge)
Fastfrate Group
Cambridge, ON
Employees at Challenger are part of a performance-driven culture focused on safety, innovation, and continuous improvement. Through advanced technology, ongoing training, and diverse career…
Added 3 hours ago
N
Customer Success Technical Coordinator - Bilingual (FR/EN)
Numeris
Toronto, ON
- Full-time
Assist with client account and user administration.
Added 3 hours ago
CW
Operations & Administrative Coordinator
Canadian Wealth Inc.
Calgary, AB
- Full-time
We are looking for a motivated, organized, and adaptable Operations & Administrative Coordinator to join our Calgary office.
Added 5 hours ago
MS
Job Hiring – Human Resources Coordinator
Marinus Services
Halifax, NS
- Full-time
Marinus Services is seeking a highly organized Human Resources Coordinator to support day-to-day HR activities at our Halifax office. This role is responsible for coordinating recruitment…
Added 5 hours ago
OE
Leadership and Relationship Coordinator
Oneness Education Foundation
Mississauga, ON
- Contract
Al-Manarat Heights is seeking a highly dependable, energetic, and organized Leadership and Relationship Coordinator.
Added 12 hours ago
BB
Coordonnateur(trice) de l’engagement communautaire – Community Engagement Coordinator
B'nai Brith Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Collaborer avec les équipes de collecte de fonds, de marketing, des communications et de l’administration lorsque les programmes ou les événements nécessitent un soutien partagé.
Added 12 hours ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 13 hours ago
BH
Department Head – Mathematics (1.0 FTE) - New Secondary School, Brantford
Brant Haldimand Norfolk Catholic District School Board
Brantford, ON
- Part-time
…program needs of students in a Catholic environment, facilitate communications between school administration and department members, facilitate appropriate delivery of programs, facilitate…
Added 17 hours ago
MS
Executive Coordinator
Marberg Staffing
Toronto, ON
- Temporary
Executive Coordinator to Executive Director and Board, for provincial government community services agency client, downtown Toronto.
Added 17 hours ago
MS
Human Resources Coordinator
Marinus Services
Halifax, NS
- Full-time
Marinus Services is seeking a highly organized Human Resources Coordinator to support day-to-day HR activities at our Halifax office. This role is responsible for coordinating recruitment…
Added 17 hours ago
BU
Safety and Health Educator
Brandon University
Brandon, MB
- Full-time
Under the direction of the Safety and Health Coordinator, the Safety and Health Educator supports the development, implementation, administration and continuous improvement of the City’s…
Added 17 hours ago
SR
Human Resources Coordinator
Strategy Recruitment Group
Brampton, ON
- Contract
We are currently seeking a detail-oriented and organized HR Coordinator to support day-to-day human resources operations within a dynamic and collaborative environment.

Jumbo Interactive

Customer Success Coordinator

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1–3 years of experience in a coordination, administration, customer service, project support or similar role.
Posting language: English
Posted: Oct 29, 2026

Original job description

Customer Success Coordinator

Position Overview

The Customer Success Coordinator supports the successful delivery of lottery campaigns from planning through completion. Working closely with Lottery Delivery, Project Management, Technology, Customer Service, Call Centre and external suppliers, this role coordinates campaign information, documentation, timelines and operational requirements to ensure each lottery is accurately prepared and delivered.

This role is well suited to someone who is highly organized, detail-oriented and comfortable working across multiple teams and priorities. As knowledge and experience develop, the role will take on greater ownership of campaigns, including increased interaction with customers and suppliers and, ultimately, responsibility for managing customer relationships.

Key Responsibilities

Campaign Delivery & Coordination
Support the day-to-day coordination of lottery campaigns, ensuring required information, documentation and tasks are completed accurately and on schedule. Maintain campaign tasks, deadlines and action items in Planner, keep key dates current in the Technology Calendar, and follow up on outstanding requirements or changes.

Lottery Documentation & Compliance
Prepare, update and maintain lottery rules and regulations based on approved campaign information. Ensure campaign documentation is accurate, consistent and reflects the approved program. Assist with proofreading and quality control across lottery materials, identifying errors, inconsistencies or missing information before materials are finalized.

Operational Resources & Communications
Prepare and maintain the materials required by Call Centre and Customer Service teams to support each campaign, including Quick Reference Guides, FAQs, checklists and other campaign resources. Prepare winner communication templates and mail merges and coordinate the information required for winner notifications.

Prize, Vendor & Supplier Coordination
Support the administration of prize and supplier requirements throughout each campaign. Prepare Letters of Agreement using approved templates and information, maintain vendor and supplier information, coordinate required follow-ups and compile final winner lists for prize suppliers.

Technology & Campaign Readiness
Coordinate requests for the hardware required to support lottery campaigns, ensuring requests are submitted to the Technology team at the appropriate stage and that all required information is complete and accurate. Coordinate other campaign requirements with Technology and internal teams as needed to support campaign readiness.

Campaign Completion & Administration
Maintain gift card and prize information and provide required details to Customer Service teams. Complete recurring campaign requirements, document updates, follow-ups and other administrative activities necessary to bring campaigns through to completion.

Cross-Functional & Customer Support
Work collaboratively with Lottery Delivery, Project Management, Technology, Customer Service, Call Centre, Marketing and other teams to coordinate campaign requirements and resolve issues. As experience and knowledge develop, take on increasing direct communication with customers and suppliers, supporting customer requests and developing a deeper understanding of the customer relationship.

Qualifications

1–3 years of experience in a coordination, administration, customer service, project support or similar role.
Strong organizational skills and the ability to manage multiple priorities, deadlines and recurring requirements.
Excellent attention to detail and a high standard of accuracy.
Strong written and verbal communication skills.
Proficiency with Microsoft Office, particularly Word and Excel; experience with Microsoft Planner or similar tools is an asset.
Ability to work effectively across multiple teams and follow through on tasks and commitments.
Experience working in a deadline-driven or highly regulated environment is an asset.
Experience in the lottery, gaming, financial services or another detail-oriented industry is an asset.

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More about this job

Responsibilities

The Customer Success Coordinator supports the delivery of lottery campaigns by managing documentation, timelines, and operational requirements across multiple internal teams. They also coordinate prize and vendor administration while ensuring compliance and quality control throughout the campaign lifecycle.

Requirements

Candidates should have 1–3 years of experience in coordination, administration, or customer service roles. Strong organizational skills, attention to detail, and proficiency in Microsoft Office are required for this position.

Skills

Project coordination
Administrative support
Customer service
Documentation management
Compliance
Quality control
Proofreading
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Planner
Communication
Organizational skills
Time management
Vendor coordination

Visa sponsorship

Not detected in the job text

Keywords

Lottery campaigns
Project management
Campaign coordination
Compliance
Documentation
Quality control
Microsoft Office
Microsoft Planner
Vendor management
Customer support
Administration
Operations
Winner notifications
Data entry
Regulatory compliance
Cross-functional collaboration
Deadline-driven
Gaming industry
Financial services

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