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Added 9 mins ago
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Technical Coordinator (Civil Engineering profiles) – ALTO project/Cadence
SYSTRA
Montreal, QC
- Full-time
The coordinator facilitates regular technical coordination meetings with internal teams and relevant stakeholders to track interface issues, review progress, and drive timely resolution of…
Added 9 mins ago
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Station Design Coordinator
SYSTRA
Montreal, QC
- Full-time
Reporting to the Stations Design Manager, the Station Design Coordinator supports the technical coordination and design governance of assigned station projects. The role is responsible for…
Added 9 mins ago
CD
Coordonateur.trice de Production | Production Coordinator
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
…produits exceptionnels, pour assurer le bon déroulement des opérations, pour mettre leur ingéniosité au service de leur équipe, en plus de contribuer à valoriser leur expertise et…
Added 9 mins ago
CAPEX Coordinator
Amrize
Edmonton, AB
The CAPEX Coordinator provides broad energy and support for capital planning and execution for all product lines, within a sub-market in Western Canada. This role is highly integrated with…
Added 9 mins ago
Administrative Assistant, Commercial Banking - Halifax, NS
Scotiabank
Halifax, NS
…activities conducted are in compliance with governing regulations, internal policies and…
Added 9 mins ago
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Gestionnaire immobilier Westwalk DDO / Property Manager Westwalk DDO
Scalia (Les Propriétés)
Montreal, QC
- Full-time
Diriger les opérations quotidiennes de Westwalk DDO et de l'équipe sur place, incluant l'entretien, la sécurité, le personnel d'entretien ménager et les entrepreneurs externes.
Added 24 mins ago
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Temporary Retail Customer Service Coordinator - Winners Dorval
The TJX Companies, Inc.
Oakville, ON
- Full-time
We’re looking for a Temporary Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you…
Added 39 mins ago
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Coordonnateur(trice) principal(e) des services immobiliers / Senior Real Estate Services Coordinator
CBRE HV
Montreal, QC
- Full-time
As a Senior Real Estate Services Coordinator, you will be a key contributor to the success of our property management operations, providing high-level administrative, financial, and…
Added 53 mins ago
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Coordonnateur des opérations - Operations Coordinator
Ice River Sustainable Solutions
Lachute, QC
- Full-time
Fournir un soutien administratif pour les opérations de l'usine, y compris l'approvisionnement en maintenance, la commande de pièces, la saisie de données et le rapport sur toutes les…
Added 53 mins ago
AW
Project / Production Coordinator – Print / Custom Manufacturing
Agilus Work Solutions
Paris, ON
- Full-time
Agilus by Synergie is recruiting for several Project/Production Coordinator – Print/Custom Manufacturings in the printing and manufacturing industry in Paris, Ontario.
Added 53 mins ago
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Senior Marketing Coordinator
Truman
Calgary, AB
- Full-time
hospitality business. We are looking for an experienced Senior Marketing Coordinator to turn business
Added 54 mins ago
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Customer Service Representative
GE Vernova
Markham, ON
- Full-time
The RMA Coordinator ensures smooth and efficient repair and after-sales operations by working closely with global teams and maintaining high-quality data within our CRM and ERP systems. You…
Added 54 mins ago
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Accounts Payable Associate
YORK1
Concord, ON
- Full-time
- Contract
…The successful candidate will work closely with vendors and internal stakeholders to facilitate invoice processing, payment administration, and account…
Added 1 hour ago
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Bilingual Client Success Coordinator (Channel Partnerships)
Maple
Toronto, ON
- Full-time
We're looking for a Bilingual Client Success Coordinator to join our Channel Partnerships team and support in delivering a great experience for our growing network of B2B clients and…
Added 1 hour ago
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Research Navigator | Temporary Full Time (1.0 FTE) | CHEO Research Institute
CHEO
Canada
- Full-time
…project and operational support to the Director of Research Operations, contributing to special projects, process improvement initiatives, and enterprise-wide activities that enhance…
Added 1 hour ago
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Occupational, Health and Safety Coordinator
Alterra
AB · CMH - Alberta
- Full-time
The Coordinator, Occupational Health and Safety plays an integral role in supporting the Health and Safety team, as well as the Manager, Occupational Health and Safety, to provide a great…
Added 1 hour ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 1 hour ago
CA
Project Change Coordinator- NexGen Rook I
Cementation Americas
La Loche, SK
- Full-time
As Project Change Coordinator, you'll work with project controls colleagues and site teams to turn project data into clear, practical information for decision-making. In this role, you'll…
Added 1 hour ago
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Operations Coordinator- FR
GardaWorld
Kingston, ON
- Full-time
GardaWorld is seeking an Operations Coordinator to support field teams and help ensure smooth day-to-day operations in a structured, fast-paced, and highly regulated environment.
Added 1 hour ago
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Project Coordinator
Kelly Deck Design
Vancouver, BC
- Full-time
The Project Coordinator reports to the Business and Operations Manager.
Added 1 hour ago
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Project Coordinator
ATCO
Yellowknife, NT
- Full-time
ATCO Frontec is seeking a proactive Project Coordinator for its North of 60 team. The role supports facilities management, construction and infrastructure projects and day-to-day main…
Added 1 hour ago
Coordonnateur(trice) – Achats indirects et fournisseurs
Recrute Action
QC · Saint-Eustache, Mirabel, Québec
…vendor follow-ups, and contributing directly to smooth business operations? Benefit from a hybrid work arrangement and join a multisite environment where you will oversee indirect…
Added 1 hour ago
QM
Accounting & Administrative Coordinator
Quantum Management Services Ltd.
Toronto, ON
- $75,000 to $80,000 CAD / year
- Full-time
Position: Accounting & Administrative Coordinator
Added 2 hours ago
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Customer Success Technical Coordinator - Bilingual (FR/EN)
Numeris
Toronto, ON
- Full-time
The Bilingual Customer Success Technical Coordinator is a versatile member of the Customer Success team, providing
Added 2 hours ago
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Coordinator, Marketing // Coordonnateur·trice, marketing
Swimming Canada
Ottawa, ON
- Full-time
The Coordinator, Marketing supports the planning, coordination, and execution of marketing initiatives that strengthen the Swimming Canada brand, support revenue generation objectives, and…

Jumbo Interactive

Customer Success Coordinator

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 1–3 years of experience in a coordination, administration, customer service, project support or similar role.
Posting language: English
Posted: Oct 29, 2026

Original job description

Customer Success Coordinator

Position Overview

The Customer Success Coordinator supports the successful delivery of lottery campaigns from planning through completion. Working closely with Lottery Delivery, Project Management, Technology, Customer Service, Call Centre and external suppliers, this role coordinates campaign information, documentation, timelines and operational requirements to ensure each lottery is accurately prepared and delivered.

This role is well suited to someone who is highly organized, detail-oriented and comfortable working across multiple teams and priorities. As knowledge and experience develop, the role will take on greater ownership of campaigns, including increased interaction with customers and suppliers and, ultimately, responsibility for managing customer relationships.

Key Responsibilities

Campaign Delivery & Coordination
Support the day-to-day coordination of lottery campaigns, ensuring required information, documentation and tasks are completed accurately and on schedule. Maintain campaign tasks, deadlines and action items in Planner, keep key dates current in the Technology Calendar, and follow up on outstanding requirements or changes.

Lottery Documentation & Compliance
Prepare, update and maintain lottery rules and regulations based on approved campaign information. Ensure campaign documentation is accurate, consistent and reflects the approved program. Assist with proofreading and quality control across lottery materials, identifying errors, inconsistencies or missing information before materials are finalized.

Operational Resources & Communications
Prepare and maintain the materials required by Call Centre and Customer Service teams to support each campaign, including Quick Reference Guides, FAQs, checklists and other campaign resources. Prepare winner communication templates and mail merges and coordinate the information required for winner notifications.

Prize, Vendor & Supplier Coordination
Support the administration of prize and supplier requirements throughout each campaign. Prepare Letters of Agreement using approved templates and information, maintain vendor and supplier information, coordinate required follow-ups and compile final winner lists for prize suppliers.

Technology & Campaign Readiness
Coordinate requests for the hardware required to support lottery campaigns, ensuring requests are submitted to the Technology team at the appropriate stage and that all required information is complete and accurate. Coordinate other campaign requirements with Technology and internal teams as needed to support campaign readiness.

Campaign Completion & Administration
Maintain gift card and prize information and provide required details to Customer Service teams. Complete recurring campaign requirements, document updates, follow-ups and other administrative activities necessary to bring campaigns through to completion.

Cross-Functional & Customer Support
Work collaboratively with Lottery Delivery, Project Management, Technology, Customer Service, Call Centre, Marketing and other teams to coordinate campaign requirements and resolve issues. As experience and knowledge develop, take on increasing direct communication with customers and suppliers, supporting customer requests and developing a deeper understanding of the customer relationship.

Qualifications

1–3 years of experience in a coordination, administration, customer service, project support or similar role.
Strong organizational skills and the ability to manage multiple priorities, deadlines and recurring requirements.
Excellent attention to detail and a high standard of accuracy.
Strong written and verbal communication skills.
Proficiency with Microsoft Office, particularly Word and Excel; experience with Microsoft Planner or similar tools is an asset.
Ability to work effectively across multiple teams and follow through on tasks and commitments.
Experience working in a deadline-driven or highly regulated environment is an asset.
Experience in the lottery, gaming, financial services or another detail-oriented industry is an asset.

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More about this job

Responsibilities

The Customer Success Coordinator supports the delivery of lottery campaigns by managing documentation, timelines, and operational requirements across multiple internal teams. They also coordinate prize and vendor administration while ensuring compliance and quality control throughout the campaign lifecycle.

Requirements

Candidates should have 1–3 years of experience in coordination, administration, or customer service roles. Strong organizational skills, attention to detail, and proficiency in Microsoft Office are required for this position.

Skills

Project coordination
Administrative support
Customer service
Documentation management
Compliance
Quality control
Proofreading
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Planner
Communication
Organizational skills
Time management
Vendor coordination

Visa sponsorship

Not detected in the job text

Keywords

Lottery campaigns
Project management
Campaign coordination
Compliance
Documentation
Quality control
Microsoft Office
Microsoft Planner
Vendor management
Customer support
Administration
Operations
Winner notifications
Data entry
Regulatory compliance
Cross-functional collaboration
Deadline-driven
Gaming industry
Financial services

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