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Added 11 mins ago
V
Admin Assistant II
Vale
Canada
- Full-time
Perform data entry, document preparation, filing, record management, and general administrative support.
Added 24 mins ago
FA
Studio Coordinator
Formosis Architecture Inc.
Vancouver, BC
- Full-time
We are seeking a motivated, energetic, and detail-oriented Studio Coordinator to join our team. Sitting at the heart of our practice, this multi-faceted role is a unique hybrid combining…
Added 24 mins ago
EG
Administrative Assistant Contract 3 months
Emterra Group
Surrey, BC
- Contract
We are currently seeking an Administrative Data Coordinator to support our waste management operations in Metro Vancouver. This role will be responsible for collating, verifying, and…
Added 25 mins ago
CH
Project Coordinator
Covenant Health Canada
AB · Edmonton, AB
- Full-time
Reporting to the Manager, Capital Planning & Projects, the Project Coordinator supports the planning, coordination, execution, and close-out of capital, infrastructure, renovation, and…
Added 25 mins ago
BL
HACCP Coordinator
Blue Lakes Premium Meats
Parkhill, ON
- Full-time
…into clear, practical procedures? We’re looking for a HACCP Coordinator to support our food safety programs at our meat processing facility in Parkhill,…
Added 26 mins ago
BC
Project Coordinator - Buildings West
Bird Construction
Edmonton, AB
- Full-time
1-3 years’ “hands-on” experience in the capacity of project coordinator supplemented by other aspects of construction management including cost estimating, direct project management of…
Added 39 mins ago
MD
WIC Administrative Assistant - Office & Administrative Specialist Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Ability to use computerized software systems and applications, such as Word, Excel, mail merge using two databases, document retrieval, spreadsheet programs, databases, electronic mail…
Added 39 mins ago
SP
Property Coordinator
Spruce Properties
Winnipeg, MB
- Full-time
Spruce is a locally owned and operated real estate development and property management company of new apartment buildings in Winnipeg, Manitoba. We specialize in infill development, meaning…
Added 39 mins ago
C
Coordinator, Procurement and Telecom Support
CNIB
Toronto, ON
- $42,192 to $52,740 CAD / year
- Full-time
The Coordinator, Procurement & Telecom Support supports the Procurement team by coordinating telecommunications services, managing vendor relationships, supporting invoice administration,…
Added 40 mins ago
K
Facilities Compliance Coordinator | Fixed term 18 months
Kenvue
Guelph, ON
- Full-time
Support record retention activities and ensure compliance with document management requirements.
Added 40 mins ago
AC
Full-Time Professor, Automotive Service Technician/Motive Power Technician
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
…of instruction offered to learners, and serving as program coordinator, academic advisor or curriculum…
Added 40 mins ago
VF
Executive Assistant & Business Coordinator, Private Client Services
Ventum Financial
Vancouver, BC
- Contract
Keep customer relationship management (CRM) records current and coordinate recruiting meetings, pipeline updates, and next steps.
Added 40 mins ago
CC
Executive Assistant
Civicon Corporation
Bolton, ON
- Full-time
Communicate with staff, management, and external contacts in a professional manner.
Added 40 mins ago
EI
Administrative Coordinator - Vancouver
EBC Inc.
Vancouver, BC
- Full-time
Due to recent growth, we are looking to add a new Administrative Coordinator to our team who will have the opportunity to assume important and diversified functions and responsibilities…
Added 40 mins ago
A
Information Technology Administrator
Altis
Ottawa, ON · Greater Ottawa Metropolitan Area
- $97,000 to $114,298 CAD / year
- Temporary
Understanding of information management principles, access controls, document governance, and IT best practices.
Added 40 mins ago
ML
FSQA Coordinator - Contract
Maple Leaf Foods Inc.
Brampton, ON
- $47,000 to $69,000 CAD / year
- Contract
Reporting to the FSQA Manager, the FSQA Coordinator monitors and analyzes and interprets data related to Food Safety, GMP, HACCP and other Quality Assurance Program requirements to ensure…
Added 55 mins ago
MC
Coordonnateur(trice) exécutif et administratif / Executive & Administrative Coordinator
Merck Canada
Kirkland, QC
- Full-time
Added 55 mins ago
LC
Bilingual Sr. Coordinator, Real Estate / Coordinateur(-trice) Principal Bilingue, Immobilier
Loblaw Companies Limited
Montreal, QC
- Full-time
The Sr. Coordinator, Real Estate position is an exciting early-career opportunity for individuals eager to launch their career in commercial real estate, gain hands-on experience, and…
Added 55 mins ago
EC
Coordinator, Financial Operations
Edmonton Catholic Schools
AB · Greater Edmonton Metropolitan Area
- Temporary
Edmonton Catholic Schools is seeking a temporary Financial Operations Coordinator to join their Financial and Business Operations Team at Facility Services!
Added 55 mins ago
S
Coordonnateur(trice) des opérations, gestion des commandes // Operations Coordinator, Order Management
SharkNinja
Montreal, QC
- Full-time
Added 55 mins ago
FC
Coordonnateur en gestion documentaire de projets/Project Document Management Coordinator
FoxBravo Consulting Inc.
Montreal, QC
- Full-time
Apply document management procedures and suggest practical improvements.
Added 1 hour ago
TT
Operations Coordinator
Trimac Transportation
Winnipeg, MB
- Full-time
The Sr Coordinator, Branch Operations is responsible for continually supporting Searcy Trucking’s safety management system, which is the foundation of the company’s safety culture. The role…
Added 1 hour ago
SF
COORDONNATEUR(TRICE) DES OPÉRATIONS, GESTION DES COMMANDES // OPERATIONS COORDINATOR, ORDER MANAGEMENT
SharkNinja France
Montreal, QC
- Full-time
Added 1 hour ago
JI
Customer Success Coordinator
Jumbo Interactive
Calgary, AB
- Full-time
The Customer Success Coordinator supports the successful delivery of lottery campaigns from planning through completion. Working closely with Lottery Delivery, Project Management,…
Added 2 hours ago
PH
Operations Coordinator, Advancing Health
Providence Healthcare
Vancouver, BC
- Temporary
…Outcomes at St. Paul's Hospital is looking for an Operations Coordinator to help create a welcoming, organized, efficient, and collaborative workplace where researchers, scientists,…

Jumbo Interactive

Customer Success Coordinator

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 1–3 years of experience in a coordination, administration, customer service, project support or similar role.
Posting language: English
Posted: Oct 29, 2026

Original job description

Customer Success Coordinator

Position Overview

The Customer Success Coordinator supports the successful delivery of lottery campaigns from planning through completion. Working closely with Lottery Delivery, Project Management, Technology, Customer Service, Call Centre and external suppliers, this role coordinates campaign information, documentation, timelines and operational requirements to ensure each lottery is accurately prepared and delivered.

This role is well suited to someone who is highly organized, detail-oriented and comfortable working across multiple teams and priorities. As knowledge and experience develop, the role will take on greater ownership of campaigns, including increased interaction with customers and suppliers and, ultimately, responsibility for managing customer relationships.

Key Responsibilities

Campaign Delivery & Coordination
Support the day-to-day coordination of lottery campaigns, ensuring required information, documentation and tasks are completed accurately and on schedule. Maintain campaign tasks, deadlines and action items in Planner, keep key dates current in the Technology Calendar, and follow up on outstanding requirements or changes.

Lottery Documentation & Compliance
Prepare, update and maintain lottery rules and regulations based on approved campaign information. Ensure campaign documentation is accurate, consistent and reflects the approved program. Assist with proofreading and quality control across lottery materials, identifying errors, inconsistencies or missing information before materials are finalized.

Operational Resources & Communications
Prepare and maintain the materials required by Call Centre and Customer Service teams to support each campaign, including Quick Reference Guides, FAQs, checklists and other campaign resources. Prepare winner communication templates and mail merges and coordinate the information required for winner notifications.

Prize, Vendor & Supplier Coordination
Support the administration of prize and supplier requirements throughout each campaign. Prepare Letters of Agreement using approved templates and information, maintain vendor and supplier information, coordinate required follow-ups and compile final winner lists for prize suppliers.

Technology & Campaign Readiness
Coordinate requests for the hardware required to support lottery campaigns, ensuring requests are submitted to the Technology team at the appropriate stage and that all required information is complete and accurate. Coordinate other campaign requirements with Technology and internal teams as needed to support campaign readiness.

Campaign Completion & Administration
Maintain gift card and prize information and provide required details to Customer Service teams. Complete recurring campaign requirements, document updates, follow-ups and other administrative activities necessary to bring campaigns through to completion.

Cross-Functional & Customer Support
Work collaboratively with Lottery Delivery, Project Management, Technology, Customer Service, Call Centre, Marketing and other teams to coordinate campaign requirements and resolve issues. As experience and knowledge develop, take on increasing direct communication with customers and suppliers, supporting customer requests and developing a deeper understanding of the customer relationship.

Qualifications

1–3 years of experience in a coordination, administration, customer service, project support or similar role.
Strong organizational skills and the ability to manage multiple priorities, deadlines and recurring requirements.
Excellent attention to detail and a high standard of accuracy.
Strong written and verbal communication skills.
Proficiency with Microsoft Office, particularly Word and Excel; experience with Microsoft Planner or similar tools is an asset.
Ability to work effectively across multiple teams and follow through on tasks and commitments.
Experience working in a deadline-driven or highly regulated environment is an asset.
Experience in the lottery, gaming, financial services or another detail-oriented industry is an asset.

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More about this job

Responsibilities

The Customer Success Coordinator supports the delivery of lottery campaigns by managing documentation, timelines, and operational requirements across multiple internal teams. They also coordinate prize and vendor administration while ensuring compliance and quality control throughout the campaign lifecycle.

Requirements

Candidates should have 1–3 years of experience in coordination, administration, or customer service roles. Strong organizational skills, attention to detail, and proficiency in Microsoft Office are required for this position.

Skills

Project coordination
Administrative support
Customer service
Documentation management
Compliance
Quality control
Proofreading
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Planner
Communication
Organizational skills
Time management
Vendor coordination

Visa sponsorship

Not detected in the job text

Keywords

Lottery campaigns
Project management
Campaign coordination
Compliance
Documentation
Quality control
Microsoft Office
Microsoft Planner
Vendor management
Customer support
Administration
Operations
Winner notifications
Data entry
Regulatory compliance
Cross-functional collaboration
Deadline-driven
Gaming industry
Financial services

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