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Added 1 min ago
FA
Studio Coordinator
Formosis Architecture Inc.
Vancouver, BC
- Full-time
We are seeking a motivated, energetic, and detail-oriented Studio Coordinator to join our team. Sitting at the heart of our practice, this multi-faceted role is a unique hybrid combining…
Added 1 min ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 1 min ago
T
Part-Time Workplace Coordinator
TCWGlobal
Vancouver, BC
- $28 to $32 CAD / hour
- Part-time
Our client, a leading technology company, is seeking a friendly, organized, and proactive Part-Time Workplace Coordinator / Receptionist to support its Vancouver office.
Added 1 min ago
EG
Administrative Assistant Contract 3 months
Emterra Group
Surrey, BC
- Contract
We are currently seeking an Administrative Data Coordinator to support our waste management operations in Metro Vancouver. This role will be responsible for collating, verifying, and…
Added 1 min ago
TM
Logistics Coordinator
Tribe Medical, Arthrex agency partner
Canada
- $50,000 CAD / year
- Full-time
As a Medical Kit Technician, you will provide operational and head office support to Tribe’s sales team across Canada, with a particular focus on the coordination and management of our…
Added 1 min ago
HF
Freight Coordinator
Halifax Freight Solutions
Canada
- Full-time
Role Description The Freight Coordinator is a full-time, on-site role based in Canada, responsible for organizing and overseeing daily freight movements. This position manages booking and…
Added 1 min ago
BL
HACCP Coordinator
Blue Lakes Premium Meats
Parkhill, ON
- Full-time
…into clear, practical procedures? We’re looking for a HACCP Coordinator to support our food safety programs at our meat processing facility in Parkhill,…
Added 1 min ago
ES
Facility Maintenance Coordinator - Toronto
Equans Services Canada & US
Toronto, ON
- Full-time
The Facility Maintenance Coordinator is responsible for coordinating, scheduling, and monitoring maintenance activities across healthcare facilities to support safe, efficient, and…
Added 1 min ago
AD
Reliability Specialist, Cranes Maintenance
ArcelorMittal Dofasco
Hamilton, ON
- Full-time
(Senior Coordinator / Specialist / Senior Specialist)
Added 3 mins ago
BC
Project Coordinator - Buildings West
Bird Construction
Edmonton, AB
- Full-time
Project Coordinator - Buildings WestReporting to the Director, Operations the Project Coordinator will work closely with Project Managers and Site Superintendents to ensure project plan…
Added 16 mins ago
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Coordinator, Procurement and Telecom Support
CNIB
Toronto, ON
- $42,192 to $52,740 CAD / year
- Full-time
The Coordinator, Procurement & Telecom Support supports the Procurement team by coordinating telecommunications services, managing vendor relationships, supporting invoice administration,…
Added 16 mins ago
ER
Human Resources Coordinator
EFW Radiology
Calgary, AB
- Full-time
The Human Resources Coordinator provides administrative and operational support across a broad range of HR functions, including HR systems, onboarding, employee engagement, training…
Added 16 mins ago
RG
Financial Coordinator
ROHL Global Networks Inc.
Headingley, MB
- $65,000 to $75,000 CAD / year
- Full-time
ROHL Global Networks Inc. is a diversified infrastructure company based in Western Canada, with expanding operations across North America. Originally established as a leading provider of…
Added 16 mins ago
K
Facilities Compliance Coordinator | Fixed term 18 months
Kenvue
Guelph, ON
- Full-time
We are seeking a Facilities Coordinator to support the execution of Facilities department activities, ensuring compliance with safety, quality, and GMP requirements. This role is…
Added 16 mins ago
R
Business Operations Coordinator
RUNNR
Saskatoon, SK
- Full-time
RUNNR is looking for a Business Operations Coordinator to join our Saskatoon team and take ownership of key day-to-day business operations. Working closely with our leadership team, you…
Added 16 mins ago
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Accounting and Finance Manager
Boustan
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Boustan is looking for a highly organized, detail-oriented accounting professional to join our head office team in a key finance role supporting multiple interconnected companies and…
Added 16 mins ago
HM
Service Coordinator / Customer Service Representative
Harding Medical
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Harding Medical is searching for a Service Coordinator / Customer Service Representative to join our Sydney team in Cape Breton, Nova Scotia . If you are organized and have a positive…
Added 16 mins ago
KG
Office Coordinator
KUTHALA GROUP
Georgetown, ON
- Full-time
Role Description The Office Coordinator is a full-time, on-site role based in Georgetown, ON. This position is responsible for managing the daily administrative operations of the office,…
Added 16 mins ago
F
Marketing Coordinator
Fitzrovia
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
The Marketing Coordinator will have the opportunity to collaborate closely with Asset Management, Development, Operations, and Investments teams to align marketing strategies with property…
Added 16 mins ago
TU
Undergraduate Programs Assistant
The University of British Columbia
Kelowna, BC
- $4,981 to $5,713 CAD / month
- Full-time
…database and web-based programs and performs general routine office…
Added 17 mins ago
CC
Executive Assistant
Civicon Corporation
Bolton, ON
- Full-time
Minimum 3–5 years of experience as an Executive Assistant, Administrative Assistant, Office Coordinator, or similar role.
Added 17 mins ago
AE
Specialist, Strategic Optimization
Agnico Eagle Mines Limited
Rankin Inlet, NU
- Full-time
…gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects.…
Added 17 mins ago
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Head of Operations
ICCAIA - International Coordinating Council of Aerospace Industries Associations
Montreal, QC
- Full-time
The Head of Operations reports to the Head of the Organization and serves as a strategic advisor and operational leader, ensuring the effective execution of ICCAIA's priorities. The role…
Added 17 mins ago
A
Information Technology Administrator
Altis
Ottawa, ON · Greater Ottawa Metropolitan Area
- $97,000 to $114,298 CAD / year
- Temporary
…people work more effectively? We're looking for an IM and IT Coordinator to join a professional association representing employees in Canada's public sector. This is an opportunity to…
Added 17 mins ago
ML
MRO Coordinator
Maple Leaf Foods Inc.
Winnipeg, MB
- Full-time
The MRO Coordinator is a detail-oriented storekeeper with inventory and warehouse management experience applying proven MRO best practices in an industrial environment. The Coordinator is…

Jumbo Interactive

Customer Success Coordinator

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1–3 years of experience in a coordination, administration, customer service, project support or similar role.
Posting language: English
Posted: Oct 29, 2026

Original job description

Customer Success Coordinator

Position Overview

The Customer Success Coordinator supports the successful delivery of lottery campaigns from planning through completion. Working closely with Lottery Delivery, Project Management, Technology, Customer Service, Call Centre and external suppliers, this role coordinates campaign information, documentation, timelines and operational requirements to ensure each lottery is accurately prepared and delivered.

This role is well suited to someone who is highly organized, detail-oriented and comfortable working across multiple teams and priorities. As knowledge and experience develop, the role will take on greater ownership of campaigns, including increased interaction with customers and suppliers and, ultimately, responsibility for managing customer relationships.

Key Responsibilities

Campaign Delivery & Coordination
Support the day-to-day coordination of lottery campaigns, ensuring required information, documentation and tasks are completed accurately and on schedule. Maintain campaign tasks, deadlines and action items in Planner, keep key dates current in the Technology Calendar, and follow up on outstanding requirements or changes.

Lottery Documentation & Compliance
Prepare, update and maintain lottery rules and regulations based on approved campaign information. Ensure campaign documentation is accurate, consistent and reflects the approved program. Assist with proofreading and quality control across lottery materials, identifying errors, inconsistencies or missing information before materials are finalized.

Operational Resources & Communications
Prepare and maintain the materials required by Call Centre and Customer Service teams to support each campaign, including Quick Reference Guides, FAQs, checklists and other campaign resources. Prepare winner communication templates and mail merges and coordinate the information required for winner notifications.

Prize, Vendor & Supplier Coordination
Support the administration of prize and supplier requirements throughout each campaign. Prepare Letters of Agreement using approved templates and information, maintain vendor and supplier information, coordinate required follow-ups and compile final winner lists for prize suppliers.

Technology & Campaign Readiness
Coordinate requests for the hardware required to support lottery campaigns, ensuring requests are submitted to the Technology team at the appropriate stage and that all required information is complete and accurate. Coordinate other campaign requirements with Technology and internal teams as needed to support campaign readiness.

Campaign Completion & Administration
Maintain gift card and prize information and provide required details to Customer Service teams. Complete recurring campaign requirements, document updates, follow-ups and other administrative activities necessary to bring campaigns through to completion.

Cross-Functional & Customer Support
Work collaboratively with Lottery Delivery, Project Management, Technology, Customer Service, Call Centre, Marketing and other teams to coordinate campaign requirements and resolve issues. As experience and knowledge develop, take on increasing direct communication with customers and suppliers, supporting customer requests and developing a deeper understanding of the customer relationship.

Qualifications

1–3 years of experience in a coordination, administration, customer service, project support or similar role.
Strong organizational skills and the ability to manage multiple priorities, deadlines and recurring requirements.
Excellent attention to detail and a high standard of accuracy.
Strong written and verbal communication skills.
Proficiency with Microsoft Office, particularly Word and Excel; experience with Microsoft Planner or similar tools is an asset.
Ability to work effectively across multiple teams and follow through on tasks and commitments.
Experience working in a deadline-driven or highly regulated environment is an asset.
Experience in the lottery, gaming, financial services or another detail-oriented industry is an asset.

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More about this job

Responsibilities

The Customer Success Coordinator supports the delivery of lottery campaigns by managing documentation, timelines, and operational requirements across multiple internal teams. They also coordinate prize and vendor administration while ensuring compliance and quality control throughout the campaign lifecycle.

Requirements

Candidates should have 1–3 years of experience in coordination, administration, or customer service roles. Strong organizational skills, attention to detail, and proficiency in Microsoft Office are required for this position.

Skills

Project coordination
Administrative support
Customer service
Documentation management
Compliance
Quality control
Proofreading
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Planner
Communication
Organizational skills
Time management
Vendor coordination

Visa sponsorship

Not detected in the job text

Keywords

Lottery campaigns
Project management
Campaign coordination
Compliance
Documentation
Quality control
Microsoft Office
Microsoft Planner
Vendor management
Customer support
Administration
Operations
Winner notifications
Data entry
Regulatory compliance
Cross-functional collaboration
Deadline-driven
Gaming industry
Financial services

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