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Added 8 mins ago
MC
Coordonnateur(trice) exécutif et administratif / Executive & Administrative Coordinator
Merck Canada
Kirkland, QC
- Full-time
…Outlook, SharePoint) et de l’intelligence artificielle. Une expérience des systèmes d’entreprise (ex., SAP, Concur) constitue un…
Added 8 mins ago
EC
Coordinator, Financial Operations
Edmonton Catholic Schools
AB · Greater Edmonton Metropolitan Area
- Temporary
Edmonton Catholic Schools is seeking a temporary Financial Operations Coordinator to join their Financial and Business Operations Team at Facility Services!
Added 8 mins ago
S
Coordonnateur(trice) des opérations, gestion des commandes // Operations Coordinator, Order Management
SharkNinja
Montreal, QC
- Full-time
Le coordonnateur ou la coordonnatrice des opérations gère l’ensemble du cycle des commandes pour les comptes de détaillants qui lui sont attribués (Walmart, Amazon, Costco, Best Buy,…
Added 8 mins ago
AS
Logistics Coordinator
ATCO Structures
QC · Laprairie, QC
- Full-time
As a Logistics Coordinator, you will be the backbone of our operations, ensuring the smooth execution of logistics from start to finish including regional lease fleet management, scheduling…
Added 24 mins ago
TP
Logistic Coordinator
TOPPAN Packaging Americas
Terrebonne, QC
- Full-time
Relevant du gestionnaire de la logistique et des opérations, le Coordonnateur logistique est responsable de soutenir les opérations logistiques quotidiennes, notamment les expéditions et…
Added 38 mins ago
DE
Supply Chain Coordinator
DV8 Energy Inc
Calgary, AB
- Full-time
Supply Chain Coordinator with 2+ years of experience supporting procurement, inventory coordination, and operational logistics within fast-paced environments, including the energy sector at…
Added 38 mins ago
MP
Clinic Coordinator
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Calgary, AB
- Full-time
Coordinating daily clinic operations, managing inventory and clinical resources, and maintaining staff records.
Added 53 mins ago
DG
Operations Supervisor - Event Facilities Services
Dexterra Group
Halifax, NS
- Full-time
…operational areas. You will work closely with the Event Services Coordinator, Site Director, and venue operations teams to ensure the facility remains clean, safe, and…
Added 53 mins ago
MC
Yard & Expediting Coordinator
Matrix Camps, Logistics and Aviation
Yellowknife, NT
- $70,000 to $85,000 CAD / year
- Full-time
MATRIX is looking for an experienced Yard & Expediting Coordinator who is team-oriented, motivated, safety-minded, and detail-focused. This role will play a key part at our Yellowknife shop…
Added 1 hour ago
SA
Operational Finance and Administrative Development Coordinator
Search and Rescue Volunteer Association of Canada (SARVAC)
Paradise, NL
- Full-time
This position plays an important role in developing, integrating, and maintaining the financial and administrative processes that support HWF emergency operations across Canada.
Added 1 hour ago
TT
Operations Coordinator
Trimac Transportation
Winnipeg, MB
- Full-time
The Sr Coordinator, Branch Operations is responsible for continually supporting Searcy Trucking’s safety management system, which is the foundation of the company’s safety culture. The role…
Added 1 hour ago
SF
COORDONNATEUR(TRICE) DES OPÉRATIONS, GESTION DES COMMANDES // OPERATIONS COORDINATOR, ORDER MANAGEMENT
SharkNinja France
Montreal, QC
- Full-time
Le coordonnateur ou la coordonnatrice des opérations gère l’ensemble du cycle des commandes pour les comptes de détaillants qui lui sont attribués (Walmart, Amazon, Costco, Best Buy,…
Added 1 hour ago
JI
Customer Success Coordinator
Jumbo Interactive
Calgary, AB
- Full-time
The Customer Success Coordinator supports the successful delivery of lottery campaigns from planning through completion. Working closely with Lottery Delivery, Project Management,…
Added 1 hour ago
SA
Academic and Operations Associate
Southpointe Academy
Tsawwassen, BC
- Full-time
The Academic & Operations Associate serves as a key front-line operational role supporting the daily function of the new campus. This position is responsible for maintaining a welcoming,…
Added 1 hour ago
M
Quality Coordinator
Mainroad
Cranbrook, BC
- Full-time
…self-motivated individual to join our quality team as a Quality Coordinator. This is a full-time, salaried position located in Cranbrook, B.C., and reports directly to the Corporate Quality…
Added 1 hour ago
FE
Sales & Marketing Coordinator
Frind Estate Winery
West Kelowna, BC
- $31,250 to $34,375 CAD / year
- Part-time
We are seeking a part-time Sales & Marketing Coordinator that supports the Outside Sales Team and the National Sales Director with graphic design, sales collateral, portal updates,…
Added 1 hour ago
PH
Operations Coordinator, Advancing Health
Providence Healthcare
Vancouver, BC
- Temporary
…Advancing Health Outcomes at St. Paul's Hospital is looking for an Operations Coordinator to help create a welcoming, organized, efficient, and collaborative workplace where researchers,…
Added 2 hours ago
BI
Head Office Administrative Coordinator
Bento Inc.
Richmond Hill, ON
- $50,000 to $55,000 CAD / year
- Full-time
…Special consideration will be given to applicants with previous experience working as a; Office Coordinator, Administrative Assistant, Office Administrator, Receptionist, Executive…
Added 2 hours ago
TP
Field Service Coordinator
Total Power Limited
Calgary, AB
- Full-time
Work closely with the sales department to deliver a great Customer experience
Added 2 hours ago
Fuel Coordinator
B2GOLD
NU
Three (3) years of experience in inventory control, materials management, fuel operations, or a similar coordination role in a remote or Arctic environment; experience in mining,…
Added 2 hours ago
QA/QC and Turnover Lead (Prince George)
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Prince George, BC
Live-Site Interface: Coordinate inspection, testing, and energization readiness with site operations and the LOTO Coordinator so construction never compromises operating infrastructure.
Added 2 hours ago
Construction General Foreman - Electrical (Prince George)
IREN
Prince George, BC
…proceeds; coordinate isolations and energizations with the LOTO Coordinator and site…
Added 2 hours ago
AR
Sales & Events Coordinator
Algonquin Resort
Banff, AB
- Full-time
Support and/or lead BEO meetings to align operations with client expectations.
Added 3 hours ago
RS
Logistics Coordinator
Ryder Supply Chain Solutions
Sherwood Park, AB
- Full-time
The Logistics Coordinator I is responsible for maintaining and balancing the inbound/ outbound process of the Warehouse Management System (WMS) to insure daily production needs are met,…
Added 3 hours ago
A
Maintenance Coordinator, (IEM ALC MtnCrd1 0.80), Agecare, Elmira
AgeCare
Elmira, ON · AgeCare Elmira
- Full-time
The Maintenance Coordinator is responsible for performing a variety of maintenance duties related to electrical, heating, mechanical, plumbing systems and building equipment.

Jumbo Interactive

Customer Success Coordinator

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–3 years of experience in a coordination, administration, customer service, project support or similar role.
Posting language: English
Posted: Oct 29, 2026

Original job description

Customer Success Coordinator

Position Overview

The Customer Success Coordinator supports the successful delivery of lottery campaigns from planning through completion. Working closely with Lottery Delivery, Project Management, Technology, Customer Service, Call Centre and external suppliers, this role coordinates campaign information, documentation, timelines and operational requirements to ensure each lottery is accurately prepared and delivered.

This role is well suited to someone who is highly organized, detail-oriented and comfortable working across multiple teams and priorities. As knowledge and experience develop, the role will take on greater ownership of campaigns, including increased interaction with customers and suppliers and, ultimately, responsibility for managing customer relationships.

Key Responsibilities

Campaign Delivery & Coordination
Support the day-to-day coordination of lottery campaigns, ensuring required information, documentation and tasks are completed accurately and on schedule. Maintain campaign tasks, deadlines and action items in Planner, keep key dates current in the Technology Calendar, and follow up on outstanding requirements or changes.

Lottery Documentation & Compliance
Prepare, update and maintain lottery rules and regulations based on approved campaign information. Ensure campaign documentation is accurate, consistent and reflects the approved program. Assist with proofreading and quality control across lottery materials, identifying errors, inconsistencies or missing information before materials are finalized.

Operational Resources & Communications
Prepare and maintain the materials required by Call Centre and Customer Service teams to support each campaign, including Quick Reference Guides, FAQs, checklists and other campaign resources. Prepare winner communication templates and mail merges and coordinate the information required for winner notifications.

Prize, Vendor & Supplier Coordination
Support the administration of prize and supplier requirements throughout each campaign. Prepare Letters of Agreement using approved templates and information, maintain vendor and supplier information, coordinate required follow-ups and compile final winner lists for prize suppliers.

Technology & Campaign Readiness
Coordinate requests for the hardware required to support lottery campaigns, ensuring requests are submitted to the Technology team at the appropriate stage and that all required information is complete and accurate. Coordinate other campaign requirements with Technology and internal teams as needed to support campaign readiness.

Campaign Completion & Administration
Maintain gift card and prize information and provide required details to Customer Service teams. Complete recurring campaign requirements, document updates, follow-ups and other administrative activities necessary to bring campaigns through to completion.

Cross-Functional & Customer Support
Work collaboratively with Lottery Delivery, Project Management, Technology, Customer Service, Call Centre, Marketing and other teams to coordinate campaign requirements and resolve issues. As experience and knowledge develop, take on increasing direct communication with customers and suppliers, supporting customer requests and developing a deeper understanding of the customer relationship.

Qualifications

1–3 years of experience in a coordination, administration, customer service, project support or similar role.
Strong organizational skills and the ability to manage multiple priorities, deadlines and recurring requirements.
Excellent attention to detail and a high standard of accuracy.
Strong written and verbal communication skills.
Proficiency with Microsoft Office, particularly Word and Excel; experience with Microsoft Planner or similar tools is an asset.
Ability to work effectively across multiple teams and follow through on tasks and commitments.
Experience working in a deadline-driven or highly regulated environment is an asset.
Experience in the lottery, gaming, financial services or another detail-oriented industry is an asset.

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More about this job

Responsibilities

The Customer Success Coordinator supports the delivery of lottery campaigns by managing documentation, timelines, and operational requirements across multiple internal teams. They also coordinate prize and vendor administration while ensuring compliance and quality control throughout the campaign lifecycle.

Requirements

Candidates should have 1–3 years of experience in coordination, administration, or customer service roles. Strong organizational skills, attention to detail, and proficiency in Microsoft Office are required for this position.

Skills

Project coordination
Administrative support
Customer service
Documentation management
Compliance
Quality control
Proofreading
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Planner
Communication
Organizational skills
Time management
Vendor coordination

Visa sponsorship

Not detected in the job text

Keywords

Lottery campaigns
Project management
Campaign coordination
Compliance
Documentation
Quality control
Microsoft Office
Microsoft Planner
Vendor management
Customer support
Administration
Operations
Winner notifications
Data entry
Regulatory compliance
Cross-functional collaboration
Deadline-driven
Gaming industry
Financial services

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