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Added 9 mins ago
OE
Leadership and Relationship Coordinator
Oneness Education Foundation
Mississauga, ON
- Contract
The coordinator will help leadership teams communicate, collaborate, and follow through on operational priorities. The role also includes parent relations, public relations, technology…
Added 4 hours ago
S
Administrative Secretary, OBGYN Infrastructure - BC Women's Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting directly on a day to day basis to the Administrative Coordinator, Department of Obstetrics & Gynaecology and Division of Maternal Fetal Medicine, the administrative secretary is…
Added 5 hours ago
General Relief Support Workers - Residential Program
CASS Human Resources
Calgary, AB
…by their Residential Relief Supervisor or Community Support…
Added 7 hours ago
TH
Administrative Co-Ordinator- Department of Diagnostic and Interventional Radiology
The Hospital for Sick Children
Toronto, ON
- Full-time
We are looking for an Administrative Coordinator to join our team! As an integral member of the Department of Diagnostic and Interventional Radiology, the Administrative Coordinator will…
Added 7 hours ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 8 hours ago
S
Patient Care Coordinator, Heartwood Centre for Women, BC Mental Health & Substance Use Services – Vancouver, BC
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 8 hours ago
RS
Logistics Coordinator
Ryder System, Inc.
Sherwood Park, AB
- Full-time
The Logistics Coordinator I is responsible for maintaining and balancing the inbound/ outbound process of the Warehouse Management System (WMS) to insure daily production needs are met,…
Added 10 hours ago
RS
QHSE Administrator (Contract position up to 18 months)
Rockwood Service Corporation
Red Deer, AB
- Full-time
Echo NDE is currently seeking a QHSE Coordinator to support its quality and safety programs.
Added 11 hours ago
SR
Human Resources Coordinator
Strategy Recruitment Group
Brampton, ON
- Contract
We are currently seeking a detail-oriented and organized HR Coordinator to support day-to-day human resources operations within a dynamic and collaborative environment.
Added 11 hours ago
SH
Social Media Coordinator
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
Reporting to the Director of Social Media & Communications, this role will be responsible for content publishing for Northland Properties and our associated hospitality brands, including…
Added 12 hours ago
FA
Studio Coordinator
Formosis Architecture Inc.
Vancouver, BC
- Full-time
We are seeking a motivated, energetic, and detail-oriented Studio Coordinator to join our team. Sitting at the heart of our practice, this multi-faceted role is a unique hybrid combining…
Added 12 hours ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 12 hours ago
S
Patient Care Coordinator, BC Mental Health and Substance Use Services
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 12 hours ago
LM
Coordonnateur(trice) des soins aux patients non chirurgicaux et gestionnaire des opérations / Non-Surgical Patient Care Coordinator & Operations Manager
La Maison MD
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
La Maison MD is seeking a dedicated, highly organized, and personable Non-Surgical Patient Care Coordinator & Operations Manager to join our growing facial plastic surgery and aesthetic…
Added 12 hours ago
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Analyst II, IT
Vale
Canada
- Full-time
…Applications across Vale Base Metals' Canada and International operations. The successful candidate will lead and coordinate application projects and enhancements while supporting the…
Added 12 hours ago
SP
Property Coordinator
Spruce Properties
Winnipeg, MB
- Full-time
As a Property Coordinator, you will be working next to the owner of the company and learning a lot in the process, so experience in this industry is nice to have, but not required.
Added 12 hours ago
C
Coordinator, Procurement and Telecom Support
CNIB
Toronto, ON
- $42,192 to $52,740 CAD / year
- Full-time
The Coordinator, Procurement & Telecom Support supports the Procurement team by coordinating telecommunications services, managing vendor relationships, supporting invoice administration,…
Added 12 hours ago
ER
Human Resources Coordinator
EFW Radiology
Calgary, AB
- Full-time
The Human Resources Coordinator provides administrative and operational support across a broad range of HR functions, including HR systems, onboarding, employee engagement, training…
Added 12 hours ago
CC
Executive Assistant
Civicon Corporation
Bolton, ON
- Full-time
…priorities. The Executive Assistant will help manage schedules, communications, documents, meetings, follow-ups, and general office coordination. The role will also provide support with…
Added 12 hours ago
VB
Network & Telecom Analyst II
Vale Base Metals
NL · Newfoundland and Labrador, Canada
- Full-time
We are currently seeking a Network & Telecom Analyst II to join our IT Operations & Projects team in Voisey's Bay, Newfoundland and Labrador.
Added 12 hours ago
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Head of Operations
ICCAIA - International Coordinating Council of Aerospace Industries Associations
Montreal, QC
- Full-time
The Head of Operations reports to the Head of the Organization and serves as a strategic advisor and operational leader, ensuring the effective execution of ICCAIA's priorities. The role…
Added 12 hours ago
MC
Coordonnateur(trice) exécutif et administratif / Executive & Administrative Coordinator
Merck Canada
Kirkland, QC
- Full-time
Baccalauréat en administration des affaires, en sciences de la vie, en communications, en économie ou dans un domaine connexe (les personnes récemment diplômées sont vivement encouragées à…
Added 12 hours ago
S
Coordonnateur(trice) des opérations, gestion des commandes // Operations Coordinator, Order Management
SharkNinja
Montreal, QC
- Full-time
Le coordonnateur ou la coordonnatrice des opérations gère l’ensemble du cycle des commandes pour les comptes de détaillants qui lui sont attribués (Walmart, Amazon, Costco, Best Buy,…
Added 13 hours ago
TT
Operations Coordinator
Trimac Transportation
Winnipeg, MB
- Full-time
The Sr Coordinator, Branch Operations is responsible for continually supporting Searcy Trucking’s safety management system, which is the foundation of the company’s safety culture. The role…
Added 13 hours ago
SF
COORDONNATEUR(TRICE) DES OPÉRATIONS, GESTION DES COMMANDES // OPERATIONS COORDINATOR, ORDER MANAGEMENT
SharkNinja France
Montreal, QC
- Full-time
Le coordonnateur ou la coordonnatrice des opérations gère l’ensemble du cycle des commandes pour les comptes de détaillants qui lui sont attribués (Walmart, Amazon, Costco, Best Buy,…

Jumbo Interactive

Customer Success Coordinator

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–3 years of experience in a coordination, administration, customer service, project support or similar role.
Posting language: English
Posted: Oct 29, 2026

Original job description

Customer Success Coordinator

Position Overview

The Customer Success Coordinator supports the successful delivery of lottery campaigns from planning through completion. Working closely with Lottery Delivery, Project Management, Technology, Customer Service, Call Centre and external suppliers, this role coordinates campaign information, documentation, timelines and operational requirements to ensure each lottery is accurately prepared and delivered.

This role is well suited to someone who is highly organized, detail-oriented and comfortable working across multiple teams and priorities. As knowledge and experience develop, the role will take on greater ownership of campaigns, including increased interaction with customers and suppliers and, ultimately, responsibility for managing customer relationships.

Key Responsibilities

Campaign Delivery & Coordination
Support the day-to-day coordination of lottery campaigns, ensuring required information, documentation and tasks are completed accurately and on schedule. Maintain campaign tasks, deadlines and action items in Planner, keep key dates current in the Technology Calendar, and follow up on outstanding requirements or changes.

Lottery Documentation & Compliance
Prepare, update and maintain lottery rules and regulations based on approved campaign information. Ensure campaign documentation is accurate, consistent and reflects the approved program. Assist with proofreading and quality control across lottery materials, identifying errors, inconsistencies or missing information before materials are finalized.

Operational Resources & Communications
Prepare and maintain the materials required by Call Centre and Customer Service teams to support each campaign, including Quick Reference Guides, FAQs, checklists and other campaign resources. Prepare winner communication templates and mail merges and coordinate the information required for winner notifications.

Prize, Vendor & Supplier Coordination
Support the administration of prize and supplier requirements throughout each campaign. Prepare Letters of Agreement using approved templates and information, maintain vendor and supplier information, coordinate required follow-ups and compile final winner lists for prize suppliers.

Technology & Campaign Readiness
Coordinate requests for the hardware required to support lottery campaigns, ensuring requests are submitted to the Technology team at the appropriate stage and that all required information is complete and accurate. Coordinate other campaign requirements with Technology and internal teams as needed to support campaign readiness.

Campaign Completion & Administration
Maintain gift card and prize information and provide required details to Customer Service teams. Complete recurring campaign requirements, document updates, follow-ups and other administrative activities necessary to bring campaigns through to completion.

Cross-Functional & Customer Support
Work collaboratively with Lottery Delivery, Project Management, Technology, Customer Service, Call Centre, Marketing and other teams to coordinate campaign requirements and resolve issues. As experience and knowledge develop, take on increasing direct communication with customers and suppliers, supporting customer requests and developing a deeper understanding of the customer relationship.

Qualifications

1–3 years of experience in a coordination, administration, customer service, project support or similar role.
Strong organizational skills and the ability to manage multiple priorities, deadlines and recurring requirements.
Excellent attention to detail and a high standard of accuracy.
Strong written and verbal communication skills.
Proficiency with Microsoft Office, particularly Word and Excel; experience with Microsoft Planner or similar tools is an asset.
Ability to work effectively across multiple teams and follow through on tasks and commitments.
Experience working in a deadline-driven or highly regulated environment is an asset.
Experience in the lottery, gaming, financial services or another detail-oriented industry is an asset.

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More about this job

Responsibilities

The Customer Success Coordinator supports the delivery of lottery campaigns by managing documentation, timelines, and operational requirements across multiple internal teams. They also coordinate prize and vendor administration while ensuring compliance and quality control throughout the campaign lifecycle.

Requirements

Candidates should have 1–3 years of experience in coordination, administration, or customer service roles. Strong organizational skills, attention to detail, and proficiency in Microsoft Office are required for this position.

Skills

Project coordination
Administrative support
Customer service
Documentation management
Compliance
Quality control
Proofreading
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Planner
Communication
Organizational skills
Time management
Vendor coordination

Visa sponsorship

Not detected in the job text

Keywords

Lottery campaigns
Project management
Campaign coordination
Compliance
Documentation
Quality control
Microsoft Office
Microsoft Planner
Vendor management
Customer support
Administration
Operations
Winner notifications
Data entry
Regulatory compliance
Cross-functional collaboration
Deadline-driven
Gaming industry
Financial services

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