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Added 1 hour ago
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Coordinator OGS Management
Omnicom Media
Toronto, ON
- Full-time
The role of the Coordinator is to support on matters related to the hiring of Omnicom offshore team (OGS) and tracking resources data to ensure operational efficiency. Their goal is to…
Added 1 hour ago
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Administrative Secretary, OBGYN Infrastructure - BC Women's Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting directly on a day to day basis to the Administrative Coordinator, Department of Obstetrics & Gynaecology and Division of Maternal Fetal Medicine, the administrative secretary is…
Added 2 hours ago
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Facilities and Projects Coordinator (Full-Time)
Senior Persons Living Connected
Toronto, ON · Scarborough, ON
- Full-time
Two years’ project coordinator, facilities management, property management or business administration experience
Added 4 hours ago
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Project Coordinator - Construction
Hazelwood Group of Companies
Crofton, BC
- Full-time
Pacific Industrial & Marine is hiring a Project Coordinator to support an active ferry terminal construction project.
Added 4 hours ago
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Administrative Co-Ordinator- Department of Diagnostic and Interventional Radiology
The Hospital for Sick Children
Toronto, ON
- Full-time
Project Management Professional (PMP) designation or equivalent is preferred
Added 4 hours ago
TS
Development Coordinator
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
An established Real Estate Developer is seeking a Development Coordinator to join their growing team. Reporting to the Vice President Development and working closely with the Development…
Added 4 hours ago
AB
National Service Coordinator (Retail & Fixtures)
ACI Brands Inc.
Oakville, ON
- $55,000 CAD / year
- Full-time
A National Service Coordinator (Retail & Fixtures) is typically responsible for ensuring retail fixtures, displays, shelving, signage, and store equipment are installed, maintained,…
Added 4 hours ago
TS
Project Manager
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
There is a direct report/support for this vacancy with a very capable and reliable Project Coordinator.
Added 4 hours ago
TS
Project Manager
TalentSphere Staffing Solutions
AB · Edmonton, AB
- Full-time
4+ years previous Project Management experience working on diverse projects
Added 4 hours ago
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People & Culture Coordinator
SJ Group
Toronto, ON
- Full-time
Our teams provide multidisciplinary services across the project lifecycle, from planning and design through to delivery and management, supporting clients across sectors including…
Added 5 hours ago
SH
Energy Management Coordinator
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
The individual must demonstrate confidence in project management, planning, project/measure feasibility analysis, design process, construction process, measurement and verification…
Added 5 hours ago
Energy Management Coordinator
Winnipeg Regional Health Authority
Winnipeg, MB
The individual must demonstrate confidence in project management, planning, project/measure feasibility analysis, design process, construction process, measurement and verification…
Added 5 hours ago
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Patient Care Coordinator, Heartwood Centre for Women, BC Mental Health & Substance Use Services – Vancouver, BC
Sanya’k̓ula
Vancouver, BC
- Full-time
…providers and students. Provides guidance/knowledge in the management of care in a client/group in defined area of clinical expertise. Promotes interdisciplinary collaboration for treatment…
Added 5 hours ago
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Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…specifically ulcerative colitis and Crohn’s disease. Document and data management is a really essential part of this position. The incumbent will work closely with research team, IBD…
Added 6 hours ago
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Project Coordinator
Inferno Energy
AB · Greater Edmonton Metropolitan Area
- Full-time
You'll work alongside our Senior Project Manager and Project Coordinator, who bring the technical and design expertise. You bring the organization and follow-through.
Added 7 hours ago
UW
Marketing Coordinator
United Way British Columbia
Prince George, BC
- $82,100.2 CAD / year
- Full-time
Reporting to the Director, Marketing and Digital Engagement, the Coordinator, Marketing executes direct mail and email solicitation writing, production and stewardship, and grows UWBC's…
Added 7 hours ago
M
Commissioning Piping Coordinator
Manpower
AB · Edmonton, AB
- Contract
The Piping Commissioning Management Coordinator is a key member of the Construction Management Team and serves as the Owner's field representative and execution leader for all assigned…
Added 7 hours ago
GC
Coordinator, Environment
Glencore Canada
Elkford, BC
- $95,000 to $113,000 CAD / year
- Full-time
Reporting to the Lead, Environment, the Coordinator Environment, Systems is responsible for supporting and coordinating the execution of compliance, regulatory permitting, and internal…
Added 7 hours ago
BC
Digital Construction and Innovation Coordinator
Bird Construction
Regina, SK
- Full-time
…Digital Construction, field operations, survey, quality, safety, project controls, and trade partners, this role helps identify issues earlier, reduce project risk, improve installation…
Added 7 hours ago
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Social Media Coordinator
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Social Media Coordinator based in Canada.
Added 7 hours ago
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MAC (Move, Add, Change) Coordinator
BGIS
Ottawa, ON
- Full-time
RP1 – Tenant Facility Management Services (TFMS)
Added 8 hours ago
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Senior Environmental Coordinator
BC Hydro
Burnaby, BC
- Full-time
As a member of the dynamic Project Environmental Risk Management team in this project delivery-oriented role you will provide environmental support, as environmental work package manager…
Added 8 hours ago
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Social Media Coordinator
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
…hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across…
Added 8 hours ago
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BIM Coordinator
WalterFedy
AB · Edmonton, AB
- Full-time
WalterFedy is seeking a well-rounded, energetic BIM Coordinator to work with our integrated team on Revit project initiation, BIM coordination, Clash Detection, Quality Assurance, content…
Added 9 hours ago
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Director, Voisey's Bay Operations
Vale
Canada
- Full-time

Jumbo Interactive

Customer Success Coordinator

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–3 years of experience in a coordination, administration, customer service, project support or similar role.
Posting language: English
Posted: Oct 29, 2026

Original job description

Customer Success Coordinator

Position Overview

The Customer Success Coordinator supports the successful delivery of lottery campaigns from planning through completion. Working closely with Lottery Delivery, Project Management, Technology, Customer Service, Call Centre and external suppliers, this role coordinates campaign information, documentation, timelines and operational requirements to ensure each lottery is accurately prepared and delivered.

This role is well suited to someone who is highly organized, detail-oriented and comfortable working across multiple teams and priorities. As knowledge and experience develop, the role will take on greater ownership of campaigns, including increased interaction with customers and suppliers and, ultimately, responsibility for managing customer relationships.

Key Responsibilities

Campaign Delivery & Coordination
Support the day-to-day coordination of lottery campaigns, ensuring required information, documentation and tasks are completed accurately and on schedule. Maintain campaign tasks, deadlines and action items in Planner, keep key dates current in the Technology Calendar, and follow up on outstanding requirements or changes.

Lottery Documentation & Compliance
Prepare, update and maintain lottery rules and regulations based on approved campaign information. Ensure campaign documentation is accurate, consistent and reflects the approved program. Assist with proofreading and quality control across lottery materials, identifying errors, inconsistencies or missing information before materials are finalized.

Operational Resources & Communications
Prepare and maintain the materials required by Call Centre and Customer Service teams to support each campaign, including Quick Reference Guides, FAQs, checklists and other campaign resources. Prepare winner communication templates and mail merges and coordinate the information required for winner notifications.

Prize, Vendor & Supplier Coordination
Support the administration of prize and supplier requirements throughout each campaign. Prepare Letters of Agreement using approved templates and information, maintain vendor and supplier information, coordinate required follow-ups and compile final winner lists for prize suppliers.

Technology & Campaign Readiness
Coordinate requests for the hardware required to support lottery campaigns, ensuring requests are submitted to the Technology team at the appropriate stage and that all required information is complete and accurate. Coordinate other campaign requirements with Technology and internal teams as needed to support campaign readiness.

Campaign Completion & Administration
Maintain gift card and prize information and provide required details to Customer Service teams. Complete recurring campaign requirements, document updates, follow-ups and other administrative activities necessary to bring campaigns through to completion.

Cross-Functional & Customer Support
Work collaboratively with Lottery Delivery, Project Management, Technology, Customer Service, Call Centre, Marketing and other teams to coordinate campaign requirements and resolve issues. As experience and knowledge develop, take on increasing direct communication with customers and suppliers, supporting customer requests and developing a deeper understanding of the customer relationship.

Qualifications

1–3 years of experience in a coordination, administration, customer service, project support or similar role.
Strong organizational skills and the ability to manage multiple priorities, deadlines and recurring requirements.
Excellent attention to detail and a high standard of accuracy.
Strong written and verbal communication skills.
Proficiency with Microsoft Office, particularly Word and Excel; experience with Microsoft Planner or similar tools is an asset.
Ability to work effectively across multiple teams and follow through on tasks and commitments.
Experience working in a deadline-driven or highly regulated environment is an asset.
Experience in the lottery, gaming, financial services or another detail-oriented industry is an asset.

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More about this job

Responsibilities

The Customer Success Coordinator supports the delivery of lottery campaigns by managing documentation, timelines, and operational requirements across multiple internal teams. They also coordinate prize and vendor administration while ensuring compliance and quality control throughout the campaign lifecycle.

Requirements

Candidates should have 1–3 years of experience in coordination, administration, or customer service roles. Strong organizational skills, attention to detail, and proficiency in Microsoft Office are required for this position.

Skills

Project coordination
Administrative support
Customer service
Documentation management
Compliance
Quality control
Proofreading
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Planner
Communication
Organizational skills
Time management
Vendor coordination

Visa sponsorship

Not detected in the job text

Keywords

Lottery campaigns
Project management
Campaign coordination
Compliance
Documentation
Quality control
Microsoft Office
Microsoft Planner
Vendor management
Customer support
Administration
Operations
Winner notifications
Data entry
Regulatory compliance
Cross-functional collaboration
Deadline-driven
Gaming industry
Financial services

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