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Added 52 mins ago
SQ
Bilingual Financial Services Consultant, Client Relationship Team
Sunlife Québec
Montreal, QC
- Full-time
…tasked with strengthening client relationships, while achieving service & sales…
Added 1 hour ago
MD
Travel Demand Modeling Planner - Planner Principal Transportation
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- Full-time
Working Title: Travel Demand Modeling Planner
Added 1 hour ago
A
Assistant Manager, Merchandise Planning
adidas
Woodbridge, ON
- Full-time
Assistant Merchandise Planner responsibilities will vary slightly based on the category and channel supported.
Added 1 hour ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Mississauga, ON
- $47,000 to $69,000 CAD / year
- Full-time
Propose strategies to resolve shortfalls in Inventory Service Levels and Inventory Levels.
Added 1 hour ago
WI
Project Manager, Municipal Planning
WSP in Canada
Kitchener, ON
- Full-time
Registered Professional Planner in the Province of Ontario;
Added 2 hours ago
BS
Customer Operations Representative I
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- Full-time
…of our products and expertise through hassle-free customer service that provides answers, solves problems, and overcomes barriers to access. This key role acts to efficiently process…
Added 2 hours ago
TC
Financial Planner (Armstrong & Enderby)
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- $85,000 USD / year
- Full-time
The Financial Planner is responsible for working with and managing a book of high value members in assigned, multiple branch locations, by offering a full range of investment and financial…
Added 2 hours ago
RI
Insurance Advisor - Life, Health & Wealth
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NS · Cape Breton, NS
- Full-time
Industry Designations Preferred: CFP (Certified Financial Planner), CLU (Chartered Life Underwriter), CHS (Certified Health Insurance Specialist)
Added 2 hours ago
PH
Clinical Planner RPN
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- Full-time
The Clinical Planner is accountable for onboarding new patients requiring Personal Support Services within an assigned district, through the assessment, implementation, and evaluation of a…
Added 2 hours ago
AG
Responsable planification de production
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- Full-time
…solide réputation en matière d’innovation, de qualité et de service à la clientèle, grâce à des décennies d’expertise dans son secteur d’activité et à des partenariats de longue date avec…
Added 2 hours ago
NR
Associate Portfolio Manager
North Road Investment Counsel
AB · Edmonton, AB
- Full-time
…practice and are in need of an Associate Portfolio Manager to service our growing client…
Added 2 hours ago
ES
Facility Maintenance Coordinator - Toronto
Equans Services Canada & US
Toronto, ON
- Full-time
…Maintenance Coordinator works closely with operations teams, service providers, and stakeholders to support facility performance, service excellence, and continuous improvement…
Added 2 hours ago
ST
Director of Capital, Housing & Infrastructure (Engineering/Planning) - $100K-$150K in Curve Lake, ON!
Scout Talent
AB · Alberta, Canada
- $100,000 to $150,000 CAD / year
- Full-time
The Division is entering an exciting phase of modernization, building toward proactive, well-planned, and data-informed service delivery. You will have the opportunity to shape clear asset…
Added 2 hours ago
BS
Customer Operations Representative I
Boston Scientific
Ottawa, ON
- Full-time
…of our products and expertise through hassle-free customer service that provides answers, solves problems, and overcomes barriers to access. This key role acts to efficiently process…
Added 2 hours ago
IP
Subrogation Examiner - Hybrid - Anywhere in Canada
International Programs Group
Toronto, ON
- Full-time
The successful candidate will be part of a dynamic team that provides quality service to internal and external clients. They will display excellent customer service skills and will be a key…
Added 2 hours ago
B
Bilingual Space Planner & Move Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
The Space Planner & Move Manager ensures the effective management of space occupied by an assigned Client, assists in developing strategic occupancy plans & forecasts and develops options…
Added 2 hours ago
ST
Director of Capital, Housing & Infrastructure (Engineering/Planning) - $100K-$150K in Curve Lake, ON!
Scout Talent
BC · British Columbia, Canada
- $100,000 to $150,000 CAD / year
- Full-time
The Division is entering an exciting phase of modernization, building toward proactive, well-planned, and data-informed service delivery. You will have the opportunity to shape clear asset…
Added 2 hours ago
DS
Production Planner
Dynamic Source Manufacturing Inc.
Calgary, AB
- Full-time
Provide visibility of demand and supply risks, recommending mitigation plans to maintain service levels and operational efficiency.
Added 2 hours ago
ML
Sr Supply Planner
Maple Leaf Foods Inc.
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Full-time
As a key contributor within the Supply Planning team, the Senior Supply Planner is responsible for the development of production and inventory plans to meet corporate service level targets…
Added 2 hours ago
ML
MRO Coordinator
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Winnipeg, MB
- Full-time
Set Min/Max levels based on usage rate, usage patterns, delivery times, targeted service levels, equipment criticality and required safety stock levels
Added 2 hours ago
ML
MRO Coordinator
Maple Leaf Foods Inc.
Mississauga, ON
- $47,000 to $69,000 CAD / year
- Full-time
Propose strategies to resolve shortfalls in Inventory Service Levels and Inventory Levels.
Added 3 hours ago
RI
Insurance Advisor - Life, Health & Wealth
RBC Insurance
Halifax, NS
- Full-time
Industry Designations Preferred: CFP (Certified Financial Planner), CLU (Chartered Life Underwriter), CHS (Certified Health Insurance Specialist)
Added 3 hours ago
RI
Insurance Advisor - Life, Health & Wealth
RBC Insurance
Truro, NS
- Full-time
Industry Designations Preferred: CFP (Certified Financial Planner), CLU (Chartered Life Underwriter), CHS (Certified Health Insurance Specialist)
Added 3 hours ago
DH
Production Planner - FAL
De Havilland Aircraft of Canada Limited
Calgary, AB
- Full-time
The Production Planner plans, schedules, and coordinates the activities throughout the manufacturing process within the manufacturing cell. Planning includes creating and managing work…
Added 3 hours ago
JI
Customer Success Coordinator
Jumbo Interactive
Calgary, AB
- Full-time
…Lottery Delivery, Project Management, Technology, Customer Service, Call Centre and external suppliers, this role coordinates campaign information, documentation, timelines and operational…

Jumbo Interactive

Customer Success Coordinator

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–3 years of experience in a coordination, administration, customer service, project support or similar role.
Posting language: English
Posted: Oct 29, 2026

Original job description

Customer Success Coordinator

Position Overview

The Customer Success Coordinator supports the successful delivery of lottery campaigns from planning through completion. Working closely with Lottery Delivery, Project Management, Technology, Customer Service, Call Centre and external suppliers, this role coordinates campaign information, documentation, timelines and operational requirements to ensure each lottery is accurately prepared and delivered.

This role is well suited to someone who is highly organized, detail-oriented and comfortable working across multiple teams and priorities. As knowledge and experience develop, the role will take on greater ownership of campaigns, including increased interaction with customers and suppliers and, ultimately, responsibility for managing customer relationships.

Key Responsibilities

Campaign Delivery & Coordination
Support the day-to-day coordination of lottery campaigns, ensuring required information, documentation and tasks are completed accurately and on schedule. Maintain campaign tasks, deadlines and action items in Planner, keep key dates current in the Technology Calendar, and follow up on outstanding requirements or changes.

Lottery Documentation & Compliance
Prepare, update and maintain lottery rules and regulations based on approved campaign information. Ensure campaign documentation is accurate, consistent and reflects the approved program. Assist with proofreading and quality control across lottery materials, identifying errors, inconsistencies or missing information before materials are finalized.

Operational Resources & Communications
Prepare and maintain the materials required by Call Centre and Customer Service teams to support each campaign, including Quick Reference Guides, FAQs, checklists and other campaign resources. Prepare winner communication templates and mail merges and coordinate the information required for winner notifications.

Prize, Vendor & Supplier Coordination
Support the administration of prize and supplier requirements throughout each campaign. Prepare Letters of Agreement using approved templates and information, maintain vendor and supplier information, coordinate required follow-ups and compile final winner lists for prize suppliers.

Technology & Campaign Readiness
Coordinate requests for the hardware required to support lottery campaigns, ensuring requests are submitted to the Technology team at the appropriate stage and that all required information is complete and accurate. Coordinate other campaign requirements with Technology and internal teams as needed to support campaign readiness.

Campaign Completion & Administration
Maintain gift card and prize information and provide required details to Customer Service teams. Complete recurring campaign requirements, document updates, follow-ups and other administrative activities necessary to bring campaigns through to completion.

Cross-Functional & Customer Support
Work collaboratively with Lottery Delivery, Project Management, Technology, Customer Service, Call Centre, Marketing and other teams to coordinate campaign requirements and resolve issues. As experience and knowledge develop, take on increasing direct communication with customers and suppliers, supporting customer requests and developing a deeper understanding of the customer relationship.

Qualifications

1–3 years of experience in a coordination, administration, customer service, project support or similar role.
Strong organizational skills and the ability to manage multiple priorities, deadlines and recurring requirements.
Excellent attention to detail and a high standard of accuracy.
Strong written and verbal communication skills.
Proficiency with Microsoft Office, particularly Word and Excel; experience with Microsoft Planner or similar tools is an asset.
Ability to work effectively across multiple teams and follow through on tasks and commitments.
Experience working in a deadline-driven or highly regulated environment is an asset.
Experience in the lottery, gaming, financial services or another detail-oriented industry is an asset.

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More about this job

Responsibilities

The Customer Success Coordinator supports the delivery of lottery campaigns by managing documentation, timelines, and operational requirements across multiple internal teams. They also coordinate prize and vendor administration while ensuring compliance and quality control throughout the campaign lifecycle.

Requirements

Candidates should have 1–3 years of experience in coordination, administration, or customer service roles. Strong organizational skills, attention to detail, and proficiency in Microsoft Office are required for this position.

Skills

Project coordination
Administrative support
Customer service
Documentation management
Compliance
Quality control
Proofreading
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Planner
Communication
Organizational skills
Time management
Vendor coordination

Visa sponsorship

Not detected in the job text

Keywords

Lottery campaigns
Project management
Campaign coordination
Compliance
Documentation
Quality control
Microsoft Office
Microsoft Planner
Vendor management
Customer support
Administration
Operations
Winner notifications
Data entry
Regulatory compliance
Cross-functional collaboration
Deadline-driven
Gaming industry
Financial services

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