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Added 8 mins ago
A
New Accounts Administrator
Aviso
Toronto, ON
- $46,000 to $55,000 CAD / year
- Full-time
The New Accounts Administrator interacts daily with other individuals in Operations as well as our Service Centre. Continuous improvement is front of mind and the incumbent will be expected…
Added 8 mins ago
DV
Business Development Manager – North America
DBM Vircon
Canada
- Full-time
The Business Development Manager – North America will play a key role in growing DBM Vircon’s steel detailing business across North America. The role supports Accelerate, our…
Added 9 mins ago
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ASSISTANT MANAGER-EN
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Nanaimo, BC
- Full-time
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Added 9 mins ago
BG
Outside Sales Representative
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Prince George, BC
- Full-time
Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.
Added 9 mins ago
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TD
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- Full-time
Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Added 9 mins ago
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Added 9 mins ago
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3rd or 4th Year Apprentice Technician - Grande Prairie VW
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- $36 to $41 CAD / hour
- Other
Duties assigned by Service Manager and/or Shop Foreman as required
Added 9 mins ago
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Journeyman Automotive Technician - Grande Prairie Volkswagen
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- Other
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Guest Experience Manager
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Quinte West, ON
- Full-time
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Added 9 mins ago
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DYNAMITE - Sales Team Leader FT - Lime Ridge Mall
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- Full-time
Reporting to the Store Manager, your main focus as Sales Team Lead is to promote a positive shopping experience for each customer, while leading and inspiring a high-performing team to…
Added 9 mins ago
UO
Ice Maker 3
University of British Columbia
Vancouver, BC · UBCV | Doug Mitchell Thunderbird Sports Centre (THUN)
- $35.47 to $38.29 CAD / hour
- Part-time
…incumbent is also responsible for delivering a necessary level of customer service to clients, guests, service partners, and all rink user…
Added 9 mins ago
Prepared Foods - Clerk Department Second Deli
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Truro, NS
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Added 9 mins ago
Customer Data & Identity Specialist (CDP/CRM ecosystem)
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Montreal, QC
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Added 9 mins ago
MarTech Operations Lead
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Reporting to the Manager, Product Martech, the MarTech Operations Lead is responsible for driving the operational excellence and day‑to‑day management of our marketing technology ecosystem.…
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Added 9 mins ago
Sales Manager
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Oshawa, ON
By joining Reliance as a Sales Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for…
Added 9 mins ago
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Part-time- Receptionist - Willowbend Retirement
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Ottawa, ON
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Provide full secretarial support for the General Manager and other department managers;
Added 9 mins ago
Regional Sales Manager - Ontario & Quebec
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Reporting to the VP - Sales & Marketing, you’ll work closely with Service, Market Segment Managers, Customer Experience, Marketing and other internal teams, you will bring the right people…
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Added 9 mins ago
Class 1 Driver
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…Superintendent. The role requires the delivery of exceptional customer service when interacting with customers. Often viewed as the face of the Company, Drivers are expected to act…
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Customer Experience Associate
TD
Little Current, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 9 mins ago
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Senior Counsel
TD
Toronto, ON
- Full-time
· Support the resolution of customer issues and complaints in collaboration with the relevant business and control partners
Added 9 mins ago
HR
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Toronto, ON
- Full-time
Execute promotions as instructed by Sales Manager, including booking clients, setting up outposts and preparing special offers
Added 9 mins ago
7
Procurement Coordinator
7-Eleven
Calgary, AB · SEDCC Calgary Central Office
- Full-time
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Added 9 mins ago
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Senior Business Analyst
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Jumbo Interactive

Senior Manager, Project Management

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of progressive experience in project management, program management, operations, client delivery, or a related discipline.
Posting language: English
Posted: Sep 15, 2026

Original job description

Stride is a full-service lottery and fundraising organization that helps charitable and non-profit organizations generate revenue through professionally managed lottery programs across Canada.

For more than 30 years, Stride has brought together the strategy, marketing, technology, customer service, finance, operations, regulatory expertise, and project management required to plan, launch, and operate successful lottery campaigns. We work with foundations, healthcare organizations, and other mission-driven organizations to generate significant funding for healthcare initiatives, research, and community services.

This is a senior, hands-on role responsible for turning campaign plans into execution. The Senior Manager oversees the many moving parts involved in planning, launching, operating, and closing out campaigns, ensuring that internal teams deliver what is required, when it is required, and to the expected standard. The role will also directly lead selected campaigns and projects.

The position is highly client-facing, with responsibility for managing the client relationship from a project delivery perspective. This includes keeping clients informed, managing timelines and approvals, providing revenue and budget updates, resolving issues, and ensuring commitments are delivered as agreed.

Key Responsibilities

Lottery Campaign Operations & Delivery

Own the end-to-end delivery of assigned lottery campaigns from initial planning and preparation through launch, live campaign operations, and post-campaign close-out.
Personally lead selected campaigns and projects, taking ownership of the overall delivery plan and outcomes.
Develop and maintain detailed project plans, Gantt charts, timelines, milestones, dependencies, critical paths, and key deliverables.
Bring together the internal teams and external partners required to deliver each campaign and ensure responsibilities, handoffs, and deadlines are clearly understood.
Monitor execution closely and proactively address issues, risks, dependencies, and changes that could affect delivery.
Ensure all internal campaign requirements are completed and campaigns are fully prepared for launch.
Maintain oversight throughout the live campaign period, ensuring issues are identified and resolved quickly and execution remains coordinated.
Lead post-campaign activities, including reporting, reconciliation, outstanding deliverables, and close-out.
Identify practical opportunities to improve campaign workflows, execution, efficiency, and scalability.

Client & Project Delivery

Own the day-to-day client relationship for assigned campaigns from a project delivery perspective.
Lead regular client status meetings and provide clear updates on campaign progress, timelines, deliverables, approvals, revenue, budgets, risks, and issues.
Develop effective working relationships with client stakeholders and ensure that project communications, expectations, and commitments are managed appropriately.
Coordinate client inputs, decisions, and approvals required to keep campaigns moving and on schedule.
Ensure client commitments are reflected in internal execution and delivered as agreed.
Act as the central point of contact for project-related questions, issues, and changes, resolving matters effectively and escalating when appropriate.

Project Management Leadership

Oversee Stride’s project management function, including the project management team, project management tools, and consistent application of project practices.
Lead, coach, and support project management team members in the effective delivery of their work.
Establish and maintain practical approaches to project planning, tracking, reporting, risk management, and project governance.
Ensure effective use of ClickUp and other project management tools to provide visibility into project status, deliverables, and accountability.
Identify and implement improvements to project management practices and cross-functional workflows within established organizational and regulatory requirements.

Qualifications

8+ years of progressive experience in project management, program management, operations, client delivery, or a related discipline.
PMP or equivalent project management certification
Proven experience leading complex, cross-functional projects from planning through completion, preferably in a client-facing environment.
Strong experience developing and managing detailed project plans, timelines, dependencies, milestones, budgets, and project reporting.
Demonstrated ability to manage client relationships and communicate effectively with senior client stakeholders.
Strong operational orientation with the ability to understand the detail, identify what needs to happen, and drive execution across multiple teams.
Excellent organization, attention to detail, judgment, communication, and follow-through.
Strong problem-solving skills and the ability to anticipate issues, manage competing priorities, and make sound decisions.
Experience leading or mentoring project management resources.
Demonstrated ability to improve processes and ways of working within established organizational and regulatory requirements.
Strong business acumen, including an understanding of the relationship between project execution, client experience, revenue, cost, and risk.

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More about this job

Responsibilities

The Senior Manager oversees the end-to-end delivery of lottery campaigns, ensuring internal teams meet project requirements and standards. They also manage client relationships, providing updates on progress, budgets, and risks while leading the project management team.

Requirements

Candidates must have 8+ years of experience in project management or operations and hold a PMP or equivalent certification. Proven experience leading complex, cross-functional projects and managing client relationships is essential.

Skills

Project management
Program management
Strategic planning
Operations management
Team leadership
Budgeting
Risk management
Cross-functional leadership
Project governance
Reporting
Process improvement
Stakeholder management
Mentoring
Communication
Attention to detail

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Program Management
Operations
Client Delivery
PMP
Gantt Charts
ClickUp
Lottery Campaigns
Fundraising
Stakeholder Management
Budgeting
Risk Management
Project Governance
Cross-functional Teams
Process Improvement
Reporting
Strategic Planning
Regulatory Expertise
Campaign Operations
Business Acumen

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