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Added 6 mins ago
M
Physician (MD/DO) - Medical AI Evaluation
Mindrift
Remote, Canada
- Part-time
- Remote
Added 6 mins ago
BI
Software Development Manager
BrightOrder Inc.
Remote, Canada
- Full-time
- Remote
Added 13 mins ago
DQ
Food service supervisor
Dairy Queen Union Street
Fredericton, NB
- From $16.85 CAD / hour
- Full-time
- On-site
Added 21 mins ago
LC
Cashier Part Time Day
Loblaw Companies Limited
Sackville, NB
- Part-time
Added 21 mins ago
M
GRC Specialist
Miovision
Remote, Canada
- $90,000 to $115,000 CAD / year
- Full-time
- Remote
Added 21 mins ago
SS
Product Security Specialist II
Safe Software
Remote, Canada
- $102,000 to $115,000 CAD / year
- Full-time
- Remote
Added 21 mins ago
X
Senior Events Manager (12 month contract)
Xero
Remote, Canada
- Full-time
- Remote
Added 21 mins ago
X
Marketing Communication Manager - CA (6 month contract)
Xero
Remote, Canada
- Full-time
- Remote
Added 21 mins ago
T
Executive Operations Lead
TextLayer
Remote, Canada
- $100,000 to $150,000 CAD / year
- Full-time
- Remote
Added 32 mins ago
PD
Line cook
Pizza Delight
Oromocto, NB
- $15.9 to $16.15 CAD / hour
- Full-time
- On-site
Added 35 mins ago
GB
diesel mechanic - heavy equipment
GULACHA BROTHERS TRUCKING INC
Stoney Creek, NB
- Full-time
Added 35 mins ago
AT
Shunt Driver - Class 1 (Manual Transmission Required)
Armour Transportation Systems
Moncton, NB
- Full-time
Added 35 mins ago
N(
Clinical Instructor, Registered Nurse (Casual)
NBCC (New Brunswick Community College)
Moncton, NB
- $33.85 to $52.08 CAD / hour
- Internship
Added 35 mins ago
AT
Class 1 Driver - (Manual Transmission Required)
Armour Transportation Systems
Moncton, NB
- Full-time
Added 35 mins ago
TS
Class 1 Truck Driver - Fuel
The Seaboard Transport Group
Moncton, NB
- Full-time
Added 35 mins ago
AT
Domestic NL Owner Operator
Armour Transportation Systems
Moncton, NB
- Full-time
Added 35 mins ago
AI
Production Supervisor (Steel Door Manufacturing Group)
Apex Industries Inc.
Moncton, NB
- Full-time
Added 36 mins ago
P
Test Automation Engineer (Python / Playwright / D365)
PLATO
Fredericton, NB
- Full-time
Added 41 mins ago
LC
Cook, ethnic foods
Linn Chau Restaurant
Rothesay, NB
- From $16 CAD / hour
- Full-time
- On-site
Added 42 mins ago
OS
Construction labourer
Optimal Structural Formwork
Saint-André-de-Shédiac, NB
- From $20 CAD / hour
- Full-time
- Temporary
- On-site
Added 42 mins ago
AB
Bar manager
Artisan Brewing Co.
Campbellton, NB
- $50,000 to $75,000 CAD / year
- Full-time
- On-site
Added 49 mins ago
PB
Processing plant worker, seafood
PÊCHERIES BELLE-ILE FISHERIES LTEE LTD
Sainte-Marie-Saint-Raphaël, NB
- From $20 CAD / hour
- Full-time
- Temporary
- On-site
Added 49 mins ago
MI
Maid - cleaning services
Maid in Heaven Cleaning Inc.
Saint John, NB
- $18 to $22 CAD / hour
- Full-time
- Part-time
Added 51 mins ago
JI
Delivery Truck Driver, Class 5/Yard Associate
J.D. Irving, Limited
St. Stephen, NB
- Part-time
Added 51 mins ago
T
Senior Business Process Analyst
TD
Dieppe, NB
- Full-time

Junip

Customer Operations & Support

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 6, 2026

Original job description

Junip is looking for someone to support our customers.

You will own everything we do with customers post sign-up (support, escalations, feedback, documentation, ops, etc). There is a lot of customer facing work (chats, calls) that needs to be done and a lot of operations (email campaigns, our AI support agent, documentation) that can be created/improved upon. This is an individual contributor role working with our CEO.

The Junip product

We operate a review platform at significant scale (10,000+ customers / merchants, tens of millions of shoppers / reviews). We also have new agentic product that is growing quickly. They both work together to help shoppers make purchasing decisions when buying from ecommerce stores.

What you'll do

Resolve difficult/technical customer problems via live-chat, email & video calls
Get reviews from happy customers & resolve negative reviews through persistent, helpful follow ups (important growth channel)
Write, maintain & improve our help documentation
Manage Fin, our AI support agent, which resolves ~75% of customer problems
Create new ways to scale & improve our customer support

Must have

Written communication - explain complex ideas in simple, concise terms
People skills - know when/how to escalate situations & when/how to de-escalate situations
Web dev - diagnosing install issues (html, CSS, JavaScript, Liquid) & providing simple customizations
Proven ownership - clear outcomes you've driven in a previous role
Curiosity - actively learning more about the product, problems customers face & ways we can best support them

Nice to have

Experience in ecommerce/ecommerce technology
Experience in customer facing roles
Experience driving outcomes with AI tools
An interest in the craft of customer experiences & hospitality

Important things to know

Competitive benefits, PTO & compensation
We’re a small team
Profitable + growing
We have an office in Kitchener
Day to day is typically flexible/remote
Need to be EST, Canada, preference for candidates within 2 hours of Kitchener-Waterloo (London, Toronto, Hamilton etc)

Apply About employer

More about this job

Responsibilities

You will own all post-sign-up customer operations, including support, escalations, feedback, and documentation. You will also manage the AI support agent and resolve technical customer issues via chat, email, and video calls.

Requirements

Candidates must possess strong written communication and people skills, along with technical proficiency in web development languages like HTML, CSS, and JavaScript. Proven ownership of outcomes and experience in ecommerce or customer-facing roles are highly valued.

Skills

Customer support
Technical troubleshooting
Communication
Conflict resolution
Documentation
Operations management
HTML
CSS
JavaScript
Liquid
AI tools
Ecommerce technology
Customer experience
Hospitality

Benefits

Competitive benefits
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Support
Ecommerce
Review Platform
AI Support Agent
Fin
Technical Support
Documentation
Email Campaigns
HTML
CSS
JavaScript
Liquid
Customer Experience
Hospitality
Operations
Individual Contributor
Remote
Hybrid
Kitchener-Waterloo

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