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Closed listing

Junip

Support Specialist

Remote, Canada

Remote

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 23, 2026

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Original job description

Archived listing. The details below describe a past opening.

Junip is looking for someone to help our support our customers.

Aspects of the role of are flexible enough that this could be more junior or senior depending on the candidate (with comp adjusting to match). If you’re eager to solve technical problems, take care of our customers & work with a small, ambitious team we’d love to hear from you.

The Junip product

We operate a review platform at significant scale (10,000+ customers / merchants, tens of millions of shoppers / reviews). We also have new agentic product that is growing quickly. They both work together to help shoppers make purchasing decisions when buying from ecommerce stores.

What you'll do

Resolve difficult/technical customer problems via live-chat, email & video calls (40%)
Own our rating on the Shopify App Store by driving new reviews from happy customers & resolving negative reviews (25%)
Write, maintain & improve our help documentation (25%)
Manage Fin, our AI support agent which resolves ~75% of customer problems (10%)

Must have

People skills - know when/how to escalate situations & when/how to de-escalate situations
Web dev - diagnosing install issues (html, CSS, JavaScript, Liquid) & providing simple customizations
Written communication - explain complex ideas in simple, concise terms
Curiosity - actively learning more about the product, problems customers face & ways we can best support them

Nice to have

Experience in ecommerce/ecommerce technology
Experience in customer facing roles
Experience driving outcomes with AI tools

Important things to know

Competitive benefits, PTO & compensation
We’re a small team
Profitable + growing
We have an office in Kitchener
Day to day is typically flexible/remote
Need to be EST, Canada, preference for candidates within 2 hours of Kitchener-Waterloo (London, Toronto, Hamilton etc)

This role has a flexible scope

As long as you're eager to own solving customer problems (chat, email, calls) as an individual contributor, we can scale the rest of the scope up or down quite a bit depending on experience. If you're interested but think you're too junior or senior, please still apply.

About employer

More about this job

Responsibilities

The role involves resolving technical customer issues via multiple channels and managing the company's rating on the Shopify App Store. Additionally, the specialist will maintain help documentation and oversee the performance of an AI support agent.

Requirements

Candidates must possess strong people skills, web development knowledge including HTML, CSS, and JavaScript, and the ability to explain complex concepts clearly. Experience in ecommerce or customer-facing roles is considered a strong asset.

Skills

Customer support
Technical troubleshooting
Live-chat
Email support
Video calls
Shopify
Help documentation
AI support tools
HTML
CSS
JavaScript
Liquid
Communication skills
De-escalation
Ecommerce technology

Benefits

Competitive benefits
Paid time off
Competitive compensation

Visa sponsorship

Not detected in the job text

Keywords

Support Specialist
Ecommerce
Shopify
Technical Support
Customer Experience
AI
Agentic product
HTML
CSS
JavaScript
Liquid
Help documentation
Live-chat
Remote work
Hybrid
Review platform
Fin AI
Customer retention
Troubleshooting
Web development

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