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Added 9 hours ago
Reactivation Worker
Health Sciences North
Sudbury, ON
Under the general direction of the Coordinator, Hospital to Home.
Added 9 hours ago
Medical Radiation Technologist
Health Sciences North
ON · Sudbury, ON
Recent and relevant experience working in Medical Imaging in a hospital or a clinical setting is preferred.
Added 9 hours ago
Reactivation Worker
Health Sciences North
Sudbury, ON
Under the general direction of the Coordinator, Hospital to Home.
Added 9 hours ago
Kinesiologist
Health Sciences North
Sudbury, ON
Under the general direction of the Coordinator, Hospital to Home.
Added 9 hours ago
Clinical Behaviour Response Specialist
Health Sciences North
Sudbury, ON
Under the general direction of the Coordinator, Hospital to Home.
Added 9 hours ago
Medical Radiation Technologist
Health Sciences North
ON · Sudbury, ON
Recent and relevant experience working in Medical Imaging in a hospital or a clinical setting is preferred.
Added 9 hours ago
Kinesiologist
Health Sciences North
Sudbury, ON
Under the general direction of the Coordinator, Hospital to Home.
Added 9 hours ago
Physiotherapist
Health Sciences North
Sudbury, ON
We are looking for someone with a minimum of three (3) years’ recent clinical experience working with older adults in a specialised geriatric and/or rehabilitative setting. Candidates that…
Added 9 hours ago
Reactivation Worker
Health Sciences North
Sudbury, ON
Under the general direction of the Coordinator, Hospital to Home.
Added 9 hours ago
Clinical Behaviour Response Specialist
Health Sciences North
Sudbury, ON
Under the general direction of the Coordinator, Hospital to Home.
Added 9 hours ago
Physiotherapist
Health Sciences North
Sudbury, ON
We are looking for someone with a minimum of three (3) years’ recent clinical experience working with older adults in a specialised geriatric and/or rehabilitative setting. Candidates that…
Added 9 hours ago
Physiotherapist
Health Sciences North
Sudbury, ON
We are looking for someone with a minimum of three (3) years’ recent clinical experience working with older adults in a specialised geriatric and/or rehabilitative setting. Candidates that…
Added 9 hours ago
Reactivation Worker
Health Sciences North
Sudbury, ON
Under the general direction of the Coordinator, Hospital to Home.
Added 9 hours ago
Reactivation Worker
Health Sciences North
Sudbury, ON
Under the general direction of the Coordinator, Hospital to Home.
Added 9 hours ago
Physiotherapist
Health Sciences North
Sudbury, ON
We are looking for someone with a minimum of three (3) years’ recent clinical experience working with older adults in a specialised geriatric and/or rehabilitative setting. Candidates that…
Added 9 hours ago
Reactivation Worker
Health Sciences North
Sudbury, ON
Under the general direction of the Coordinator, Hospital to Home.
Added 1 day ago
FH
Radiological Technologist
Fraser Health
Chilliwack, BC
- Full-time
Reporting to the Supervisor, Radiological Technology and the Site Coordinator, Medical Imaging, the Radiological Technologist, practices in accordance with the standards of professional…
Added 1 day ago
CS
Project Coordinator
Cynet Systems
Regina, SK
- $35 to $40 CAD / hour
- Contract
…Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and…
Added 1 day ago
FH
Radiological Technologist - Chilliwack General Hospital
Fraser Health
Chilliwack, BC
- Full-time
Reporting to the Supervisor, Radiological Technology and the Site Coordinator, Medical Imaging, the Radiological Technologist, practices in accordance with the standards of professional…
Added 2 days ago
AS
Senior Director, Operations
Alternate Solutions Health Network
Burlington, ON
- Full-time
…position manages the day to day operations of Intake, Durable Medical Equipment, Data Entry, Eligibility, Patient Scheduling Coordinator (PSC), and call center staff. This position ensures…
Added 2 days ago
HC
Clinical Research Coordinator III (Nurse - Phase 1)
Health Careers Canada
Toronto, ON
- Full-time
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their…
Added 2 days ago
HC
Clinical Research Coordinator III (Nurse - Phase 1)
Health Careers Canada
Toronto, ON
- Full-time
Applicants must reside and be legally eligible to work in Ontario · This is a new position as Regular Full-Time, Registered Practical Nurse (Day Shift)
Added 2 days ago
WC
Occupational Therapist
Workers Compensation Board of PEI
Charlottetown, PE
- Full-time
Applicants must have a valid driver’s license and access to a reliable vehicle
Added 2 days ago
PH
Spiritual Life Coordinator
Providence Healthcare
Vancouver, BC
- Temporary
…spiritual, or counseling studies from an accredited institution. Clinical Psychospiritual Education (CPE) with advanced (contextual) unit, and preferably a certified Spiritual Health…
Added 2 days ago
UO
Program Coordinator, Partnerships and Engagement
University of Alberta
Edmonton, AB
- Full-time
Determining which resources are needed and drawing on the knowledge of clinical and methodological experts;

Juno Veterinary

Member Experience Coordinator - King West

Toronto, ON, Canada

This role has an hourly compensation range of $19-23 per hour.

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Pay: This role has an hourly compensation range of $19-23 per hour.
Experience: 2+ years in customer service and/or member experience as a customer-facing representative
Posting language: English
Posted: Oct 9, 2026

Original job description

At Juno Veterinary, we are on a mission to ensure every pet and Juno team member has the support they need to thrive. Our vision? To establish a stellar standard of care for the veterinary industry; the Juno Standard of Care. This isn’t just for our Members and their pets, but for our team of veterinary professionals. Our Team Members? They are at the heart of everything we do.

As a founder-led business, we are looking for someone who shares our vision and wants to be a major part of shaping its future. We are looking for someone who loves the idea of building something new, contributing to our growth, and being part of a group that is growing, evolving and supporting the future of vet med.

We are just getting started and we cannot wait to meet you.

Your Role in Juno’s Journey:

MECs are the Experience Stewards. They focus on the details, so that every encounter reflects the Juno Standard of Care and every member feels seen and heard.

Who You Are

You recognize that growth does not stop, that there is always an opportunity to learn, develop and keep getting better
You are passionate about your work in the veterinary community and the quality of care that you provide
You recognize the value in all roles within the clinic, from DVM to ACA and you celebrate team work and collaboration within it
You see Juno’s vision, mission and goals and surprise! They match with yours!
You have a can-do attitude that focuses on solutions and progress

Let’s keep it real, we know that Juno won’t be for everyone. As a group, we rank feedback and two-way communication as one of our core values and so we want to be transparent in helping you determine if this is a fit. How can you tell if this is for you? Well, this role is definitely for you if want to:

Always Be Growing: Our industry, our community, is constantly growing and evolving (as it should)! You thrive in being adaptable, curious and thinking outside of the box to help create and be part of a work environment and culture where people thrive! We unlock the tools and resources, you step into your potential and continue to grow alongside us.
Be part of One Team: At Juno we work together, as one across the community of clinics and across the different roles. You want to join a team of veterinary professionals who are all practicing at the top of their skillset. You come together as one to develop our foundation, solve the problems and support each other in the nitty gritty. As one, our teams have each others' backs, celebrating the wins and working through the lows.
Provide the Juno Standard of Care: Gold-standard medicine is the way we practice medicine. The Juno Standard of Care means really stepping into your role and utilizing your skills and knowledge to its full potential. It means locking arms with your team, knowing that you are all here to support each other, collaborate within your roles and have the same goal in mind and heart - medicine of the highest quality with the wellbeing of the pet always at the forefront. You see the value in each team member, because together as one, you can heal and save lives. And while there’s a whole lot of knowledge on your team, you recognize that pet owners can need some support to fully understand what’s going on. Not to worry, on top of being a vet med superhero, you also are a people person, and understand the value of communication and relationship building within our interactions. You represent a stellar standard of care to all you encounter within your work - the Juno Standard of Care.

The Ideal Previous Work Experience

2+ years in customer service and/or member experience as a customer-facing representative
Prior experience within a veterinary clinic
Strong communication skills both verbal and written
The ability to contribute to a positive and productive clinic environment

Your Skills

Multitasking super star
Excellent communication skills
Organization
Keen eye for detail
Keen on Relationship Building - empathy

What You’ll Be Doing

Welcome members and their pets, making every visit feel stress free
Manage clinic flow - from opening/closing, scheduling appointments and surgeries, checking patients in / out
Supporting our medical team by coordinating records, consent forms, and reminders for pet parents
Be first point of contact for in clinic communications across email and SMS platforms
Process payments, insurance, prescriptions, and membership technical support
Help foster a positive collaborative clinic culture
This role requires schedule flexibility, including availability to work evenings and weekends

This role may be a great fit for you if:

You love connecting with people and their pets
Highly organized, detail oriented and thrive in fast-paced environments
Tech savvy and quick to learn new systems
Can balance empathy and professionalism in high-stress emotional moments
Positive and intuitive nature

This role may not be a great fit for you if:

Prefer behind the scenes work and don’t enjoy face to face interactions with members or their pets
Find it stressful to juggle details, shifting priorities or multiple software systems
Are uncomfortable with sensitive situations like end-of-life care

Our Promise To You - Where you matter

At Juno, you play an important role ensuring that every pet and person who cares for them has what they need to thrive. You are not only the hands that care for our patients or the mind that solves problems - you are the heart behind every act of compassion that ripples out across our clinics and community.

Here, continuous feedback and open communication are the cornerstones of our success.

Here, we hold ourselves to the Juno standard of medical care. Here, you join a team of veterinary professionals practicing at the top of their license. You’re not just a part of the team. You’re the reason we can provide the Juno Standard of Care that makes a real difference in the communities we serve and beyond.

Here, at Juno, you matter.

Interview Flow for this position

In-clinic interview with PM & Clinical Team
Offer

Compensation for this position

Juno Veterinary is committed to compensating our team members fairly, competitively and with clarity to support you in your growth! This role has an hourly compensation range of $19-23 per hour. We’re going to keep it real with you. This range reflects the variations in experience and skillset an individual could possess within this role, as well as the growth and experience that would be needed to meet the top end of the range. (i.e., from building your skills, to becoming accomplished, to being highly proficient, all the way to achieving excellence in this role)

It's also possible to join Juno at a salary/wage above this range, which would mean you are at the very top end of experience and knowledge or perhaps you are someone who is currently working with Juno and has had the opportunity to make a significant and positive impact on our patients and our community and is thriving while doing it.

As you progress through the interview process we will be sure to discuss compensation thoroughly and clearly to support your growth and next steps in your career.

This role is located at our King West clinic and reports directly to the Practice Manager. This role is currently open and is ready to be filled.

Juno Veterinary uses AI as part of our interview screening process, to help us take notes during our conversations and to create summaries for reference. Beyond that, please rest assured, any screening and decisions in hiring are made by a human!

Juno Veterinary is committed to providing an equal employment opportunity for all candidates and employees. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a positive and successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and throughout employment by contacting our People Operations team. If you have feedback on how to make our recruiting process more equitable or accessible, please let us know!

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The Member Experience Coordinator manages clinic flow, including scheduling and patient check-in/out, while ensuring a high standard of care for pets and their owners. They also support the medical team by coordinating records and acting as the primary point of contact for clinic communications.

Requirements

Candidates should have at least 2 years of experience in customer service or member experience, with prior experience in a veterinary clinic preferred. Strong communication, organizational skills, and the ability to work in a fast-paced, emotionally sensitive environment are essential.

Skills

Customer service
Veterinary clinic operations
Communication
Multitasking
Organization
Attention to detail
Relationship building
Empathy
Scheduling
Record management
Payment processing
Insurance processing
Technical support
Problem solving
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Veterinary
Customer service
Member experience
Clinic flow
Scheduling
Medical records
Insurance
Prescriptions
Communication
Empathy
Relationship building
Teamwork
Problem solving
Adaptability
Tech savvy
Professionalism
Patient care
Veterinary medicine

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Jobs in Canada