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Added 22 mins ago
E
RN Permanent Part-time Nights
Extendicare
London, ON · LTC - Mapleview (Northern Ave.)
- Part-time
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses.…
Added 52 mins ago
SH
Primary Care Paramedic - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Primary Care Paramedics provide care to patients as part of a multi-disciplinary health care team and are dedicated to providing compassionate, high-quality health care services.
Added 52 mins ago
SH
Primary Care Paramedic - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Primary Care Paramedics provide care to patients as part of a multi-disciplinary health care team and are dedicated to providing compassionate, high-quality health care services.
Added 52 mins ago
CV
Privacy Program Specialist
CPABC Vancouver Chapter
Vancouver, BC
- Contract
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Added 52 mins ago
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store manager - retail
Little Red River Group of Companies
Fort Vermilion, AB
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 52 mins ago
AS
Senior Data Scientist
AgileGrid Solutions
Canada
- Full-time
…our Western Excellence Center AI and Transformation Delivery team. This role offers an exciting opportunity to lead the development and deployment of advanced analytics, machine learning,…
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
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Assist with team member onboarding, training, and continuous education.
Added 1 hour ago
RP
Director of Property Management-Ottawa
Rhapsody Property Management Services
Ottawa, ON
- $140,000 to $160,000 CAD / year
- Full-time
…values of Respect, Integrity, Dedication and Transparency. Every team member plays a vital role at Rhapsody, so we provide them with the training, support and tools needed for success.…
Added 1 hour ago
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Property Administrator - Ottawa
Rhapsody Property Management Services
Ottawa, ON
- $50,000 to $55,000 CAD / year
- Full-time
…values of Respect, Integrity, Dedication and Transparency. Every team member plays a vital role at Rhapsody, so we provide them with the training, support and tools needed for success.…
Added 1 hour ago
Customer Service Representative Level 2
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Rosser, MB
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Added 2 hours ago
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Branch Driver
GENTEK BUILDING PRODUCTS LTD
Scarborough Bluffs Park, ON
- $28 to $32 CAD / hour
- Full-time
When not on the road, you will be a valued member of our warehouse team. You’ll perform a variety of tasks related to product movement, warehouse organization and cleanliness, and customer…
Added 2 hours ago
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Branch Driver
GENTEK BUILDING PRODUCTS LTD
Sudbury, ON
- $28 to $32 CAD / hour
- Full-time
When not on the road, you will be a valued member of our warehouse team. You’ll perform a variety of tasks related to product movement, warehouse organization and cleanliness, and customer…
Added 2 hours ago
TE
Distribution Services Coordinator (12 Month Contract)
THE EMPIRE LIFE INS. CO
Kingston, ON · Toronto, ON · Montreal, QC
- $47,813 to $65,875 CAD / year
- Full-time
- Contract
Empire Life is looking to hire a Distribution Services Coordinator to join our Retail Operations team! We are actively seeking candidates to fill a current, open position.
Added 2 hours ago
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Marketing Manager
THE EMPIRE LIFE INS. CO
Kingston, ON · Toronto, ON
- Full-time
- Contract
Ability to work independently and as a team member
Added 2 hours ago
WG
Yard Supervisor
WGI Group
Tillsonburg, ON
- $60,000 to $70,000 CAD / year
- Full-time
Reporting to the Branch Manager, the Yard Supervisor leads daily yard operations, ensuring safe and efficient loading, unloading, shipping, receiving and team performance.
Added 2 hours ago
WG
AZ Driver
WGI Group
Tillsonburg, ON
- $27 to $30 CAD / hour
- Full-time
…delivering products to our customers while supporting plant and yard operations as part of a collaborative team. If you enjoy variety in your workday, take pride in operating safely, and…
Added 2 hours ago
WG
Yard Associate
WGI Group
Nanaimo, BC
- $25.77 to $26.77 CAD / hour
- Full-time
Are you someone who enjoys working outdoors, operating equipment, and being part of a hardworking team? We're looking for a Yard Associate to help keep our operations running safely and…
Added 2 hours ago
WG
Branch Manager
WGI Group
ON
- $90,000 to $125,000 CAD / year
- Full-time
Lead and develop the team by providing clear direction, coaching, support, and accountability across customer service, production, and operations.
Added 2 hours ago
WG
Millwright - Maintenance
WGI Group
Tillsonburg, ON
- $38 to $40 CAD / hour
- Full-time
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Added 2 hours ago
WG
Production Worker / Fabricator
WGI Group
AB
- Full-time
Assist with routine equipment inspections and minor maintenance to support efficient operations.
Added 2 hours ago
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Controller
WGI Group
Winnipeg, MB
- Full-time
Armtec is looking for an experienced Controller to join our Finance team and take a key leadership role in our accounting operations.
Added 2 hours ago
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House Leader
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Wolfville, NS
- Full-time
…disabilities by sharing daily life together and collaborating with team members to provide person-centred support that respects each individual's history, choices, goals, and needs while…
Added 2 hours ago
YO
Membership Experience Representative - Full Time
YMCA of Three Rivers
Guelph, ON
- Full-time
Support smooth daily operations by managing administrative tasks such as POS cash balancing, logging member feedback, and directing inquiries to the appropriate team members.
Added 2 hours ago
YO
Membership Experience Representative - Part Time
YMCA of Three Rivers
Stratford, ON
- Up to $17.95 CAD / hour
- Part-time
Support smooth daily operations by managing administrative tasks such as POS cash balancing, logging member feedback, and directing inquiries to the appropriate team members.
Added 2 hours ago
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Seismic Imaging Analyst
Viridien
Calgary, AB · CAN-Calgary
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Juno Veterinary

Member Experience Coordinator - King West

Toronto, ON, Canada

This role has an hourly compensation range of $19-23 per hour.

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Job details

Pay: This role has an hourly compensation range of $19-23 per hour.
Experience: 2+ years in customer service and/or member experience as a customer-facing representative
Posting language: English
Posted: Oct 9, 2026

Original job description

At Juno Veterinary, we are on a mission to ensure every pet and Juno team member has the support they need to thrive. Our vision? To establish a stellar standard of care for the veterinary industry; the Juno Standard of Care. This isn’t just for our Members and their pets, but for our team of veterinary professionals. Our Team Members? They are at the heart of everything we do.

As a founder-led business, we are looking for someone who shares our vision and wants to be a major part of shaping its future. We are looking for someone who loves the idea of building something new, contributing to our growth, and being part of a group that is growing, evolving and supporting the future of vet med.

We are just getting started and we cannot wait to meet you.

Your Role in Juno’s Journey:

MECs are the Experience Stewards. They focus on the details, so that every encounter reflects the Juno Standard of Care and every member feels seen and heard.

Who You Are

You recognize that growth does not stop, that there is always an opportunity to learn, develop and keep getting better
You are passionate about your work in the veterinary community and the quality of care that you provide
You recognize the value in all roles within the clinic, from DVM to ACA and you celebrate team work and collaboration within it
You see Juno’s vision, mission and goals and surprise! They match with yours!
You have a can-do attitude that focuses on solutions and progress

Let’s keep it real, we know that Juno won’t be for everyone. As a group, we rank feedback and two-way communication as one of our core values and so we want to be transparent in helping you determine if this is a fit. How can you tell if this is for you? Well, this role is definitely for you if want to:

Always Be Growing: Our industry, our community, is constantly growing and evolving (as it should)! You thrive in being adaptable, curious and thinking outside of the box to help create and be part of a work environment and culture where people thrive! We unlock the tools and resources, you step into your potential and continue to grow alongside us.
Be part of One Team: At Juno we work together, as one across the community of clinics and across the different roles. You want to join a team of veterinary professionals who are all practicing at the top of their skillset. You come together as one to develop our foundation, solve the problems and support each other in the nitty gritty. As one, our teams have each others' backs, celebrating the wins and working through the lows.
Provide the Juno Standard of Care: Gold-standard medicine is the way we practice medicine. The Juno Standard of Care means really stepping into your role and utilizing your skills and knowledge to its full potential. It means locking arms with your team, knowing that you are all here to support each other, collaborate within your roles and have the same goal in mind and heart - medicine of the highest quality with the wellbeing of the pet always at the forefront. You see the value in each team member, because together as one, you can heal and save lives. And while there’s a whole lot of knowledge on your team, you recognize that pet owners can need some support to fully understand what’s going on. Not to worry, on top of being a vet med superhero, you also are a people person, and understand the value of communication and relationship building within our interactions. You represent a stellar standard of care to all you encounter within your work - the Juno Standard of Care.

The Ideal Previous Work Experience

2+ years in customer service and/or member experience as a customer-facing representative
Prior experience within a veterinary clinic
Strong communication skills both verbal and written
The ability to contribute to a positive and productive clinic environment

Your Skills

Multitasking super star
Excellent communication skills
Organization
Keen eye for detail
Keen on Relationship Building - empathy

What You’ll Be Doing

Welcome members and their pets, making every visit feel stress free
Manage clinic flow - from opening/closing, scheduling appointments and surgeries, checking patients in / out
Supporting our medical team by coordinating records, consent forms, and reminders for pet parents
Be first point of contact for in clinic communications across email and SMS platforms
Process payments, insurance, prescriptions, and membership technical support
Help foster a positive collaborative clinic culture
This role requires schedule flexibility, including availability to work evenings and weekends

This role may be a great fit for you if:

You love connecting with people and their pets
Highly organized, detail oriented and thrive in fast-paced environments
Tech savvy and quick to learn new systems
Can balance empathy and professionalism in high-stress emotional moments
Positive and intuitive nature

This role may not be a great fit for you if:

Prefer behind the scenes work and don’t enjoy face to face interactions with members or their pets
Find it stressful to juggle details, shifting priorities or multiple software systems
Are uncomfortable with sensitive situations like end-of-life care

Our Promise To You - Where you matter

At Juno, you play an important role ensuring that every pet and person who cares for them has what they need to thrive. You are not only the hands that care for our patients or the mind that solves problems - you are the heart behind every act of compassion that ripples out across our clinics and community.

Here, continuous feedback and open communication are the cornerstones of our success.

Here, we hold ourselves to the Juno standard of medical care. Here, you join a team of veterinary professionals practicing at the top of their license. You’re not just a part of the team. You’re the reason we can provide the Juno Standard of Care that makes a real difference in the communities we serve and beyond.

Here, at Juno, you matter.

Interview Flow for this position

In-clinic interview with PM & Clinical Team
Offer

Compensation for this position

Juno Veterinary is committed to compensating our team members fairly, competitively and with clarity to support you in your growth! This role has an hourly compensation range of $19-23 per hour. We’re going to keep it real with you. This range reflects the variations in experience and skillset an individual could possess within this role, as well as the growth and experience that would be needed to meet the top end of the range. (i.e., from building your skills, to becoming accomplished, to being highly proficient, all the way to achieving excellence in this role)

It's also possible to join Juno at a salary/wage above this range, which would mean you are at the very top end of experience and knowledge or perhaps you are someone who is currently working with Juno and has had the opportunity to make a significant and positive impact on our patients and our community and is thriving while doing it.

As you progress through the interview process we will be sure to discuss compensation thoroughly and clearly to support your growth and next steps in your career.

This role is located at our King West clinic and reports directly to the Practice Manager. This role is currently open and is ready to be filled.

Juno Veterinary uses AI as part of our interview screening process, to help us take notes during our conversations and to create summaries for reference. Beyond that, please rest assured, any screening and decisions in hiring are made by a human!

Juno Veterinary is committed to providing an equal employment opportunity for all candidates and employees. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a positive and successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and throughout employment by contacting our People Operations team. If you have feedback on how to make our recruiting process more equitable or accessible, please let us know!

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More about this job

Responsibilities

The Member Experience Coordinator manages clinic flow, including scheduling and patient check-in/out, while ensuring a high standard of care for pets and their owners. They also support the medical team by coordinating records and acting as the primary point of contact for clinic communications.

Requirements

Candidates should have at least 2 years of experience in customer service or member experience, with prior experience in a veterinary clinic preferred. Strong communication, organizational skills, and the ability to work in a fast-paced, emotionally sensitive environment are essential.

Skills

Customer service
Veterinary clinic operations
Communication
Multitasking
Organization
Attention to detail
Relationship building
Empathy
Scheduling
Record management
Payment processing
Insurance processing
Technical support
Problem solving
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Veterinary
Customer service
Member experience
Clinic flow
Scheduling
Medical records
Insurance
Prescriptions
Communication
Empathy
Relationship building
Teamwork
Problem solving
Adaptability
Tech savvy
Professionalism
Patient care
Veterinary medicine

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