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Justworks

HR Consultant, International

Toronto, ON, Canada

$87,000 to $109,000 CAD / year · Full-time

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Job details

Pay: $87,000 to $109,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Experience: 8+ years of experience in a customer-facing international HR role, ideally with deep expertise in the EOR space.
Posting language: English
Posted: Oct 28, 2026

Original job description

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

You are a strategic advisor and a jurisdictional expert in the Americas (Canada, LATAM, etc.) with a proven track record of helping customers navigate high-stakes complexities. You are consultative, proactive, and passionate about turning nuanced challenges into actionable solutions. You are comfortable solving open-ended, high-risk problems and serving as the final authority on complex global employment and Employer of Record (EOR) practices. You build trust easily, collaborate across teams, and advocate for customers while strategically mitigating risk for the business.

As an International Consultant, you are the subject matter expert and trusted advisor for Justworks’ international customers. While the Support Specialist team handles tactical platform navigation and payroll inquiries, you focus on the complex moments - including jurisdictional separation guidance, international benefits strategy, and global regulatory compliance. You own the strategic relationship for customers expanding into diverse international markets, ensuring they maximize the value of Justworks' global offerings while maintaining total compliance.

Your Success Profile

What You Will Work On

Serve as a definitive subject matter expert for EOR services across the Americas, maintaining deep knowledge of varying regulatory environments.
Act as the primary advisor for complex international compliance requirements in the Americas, providing strategic recommendations on cross-border employment nuances, terminations, and local labor standards to mitigate global risk.
Partner with Legal, Product, and Operations to interpret global industry trends and regulatory shifts, directly influencing international product-market fit and go-to-market strategies.
Partner with Customer Success to manage high-value accounts, addressing sophisticated, Americas-specific needs that require advanced jurisdictional expertise.
Act as the final point of internal escalation for inquiries that cross into complex compliance or high-liability HR territory, such as intricate leave scenarios and country-specific benefits in the Americas.
Proactively identify EOR expansion and upsell opportunities, guiding customers through the strategic complexities of entering and scaling in new international markets.
Drive retention and growth of existing customer base through an education-based approach.
Translate complex international regulations and processes into clear, actionable guidance for customers and internal partners.
Operate independently while contributing to team knowledge and scaling best practices across the organization.
Utilize deep global knowledge to advise customers on legally sensitive and region-specific paths forward.
Serve as the voice of the specialized customer to ensure Justworks’ international infrastructure meets the needs of complex, multinational organizations.
Other duties as needed based on departmental/organizational needs.

How You Will Do Your Work

As an International Consultant, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Consultative - Takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
Taking responsibility - Being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
Adaptability - The ability to adjust your approach or actions in response to changes in your internal and external environment.
Solution-oriented - Identifies the source of a question or challenge and provides the right, or a better, way of doing things.
Curious - The innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

8+ years of experience in a customer-facing international HR role, ideally with deep expertise in the EOR space.
Proven track record of managing strategic conversations and complex global customer HR scenarios with minimum of 2 years managing complex customer-facing issues in EOR.
Excellent communication, problem-solving, and consultative skills, with the ability to convey complex concepts clearly.
Knowledge of HR technology and international employment compliance across the Americas (LATAM, Canada, etc)
Comfortable collaborating with multiple internal stakeholders to drive customer outcomes.
Exposure to multiple countries/regions is a plus.
Familiarity with JIRA, Zendesk, and Notion is a plus.
Multilingual fluency is a plus.

The base wage range for this position based in our Toronto Office is targeted at C$87,000.00 to C$109,000.00 per year.

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Our DEIB Report

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More about this job

Responsibilities

Advise international customers on EOR services, complex employment compliance, cross-border employment matters, terminations, and benefits across the Americas. Partner with internal teams to resolve high-risk issues, support customer expansion and retention, and inform international product and go-to-market strategies.

Requirements

Requires 8+ years of customer-facing international HR experience, including at least 2 years managing complex customer-facing EOR issues, and knowledge of HR technology and employment compliance across the Americas. Strong communication, consultative problem-solving, and stakeholder collaboration skills are required; experience with multiple regions, JIRA, Zendesk, Notion, or additional languages is a plus.

Skills

International HR
Employer of Record (EOR)
International Employment Compliance
Americas Jurisdictional Expertise
Cross-Border Employment
Termination Guidance
International Benefits Strategy
Strategic Consulting
Risk Mitigation
Regulatory Compliance
Customer Retention and Growth
Stakeholder Collaboration
Problem-Solving
JIRA
Zendesk

Benefits

Great Benefits
Wellness Program
Company Retreats

Visa sponsorship

Not detected in the job text

Keywords

International HR
Employer of Record (EOR)
Americas
Canada
Latin America
International Employment Compliance
Cross-Border Employment
Labor Standards
Employment Terminations
International Benefits
Regulatory Trends
Customer Success
Strategic Account Management
Customer Retention
Customer Growth
Risk Mitigation
HR Technology
Product-Market Fit
Go-to-Market Strategy
JIRA
Zendesk
Notion
Leave Management
Consultative Approach
Stakeholder Collaboration
Multilingual Fluency

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