E-commerce Operations & Growth Specialist

K-Dental has been a trusted partner to Canadian dental professionals for over 45 years, offering a comprehensive range of innovative products, equipment, and solutions to help practices thrive. With a strong commitment to service excellence, industry expertise, and long-standing relationships, K-Dental is proud to support the evolving needs of dental offices across the country. We are passionate about driving growth and delivering value, both to our clients and within our team.

We are looking for a hands-on E-commerce Operations & Growth Specialist to support the day-to-day management, optimization and continued growth of our Shopify Plus e-commerce platform.

This role is ideal for someone who enjoys working directly within e-commerce systems, solving problems and turning insights into practical improvements. The successful candidate will manage website updates, optimize product information, support promotions, troubleshoot platform and integration issues and use customer and sales data to improve the online shopping experience.

This is not a strategy-only role. We are looking for a doer who is comfortable building pages, managing product content, configuring apps, investigating issues and implementing solutions.

Job Overview:

Location: Markham, Ontario

Responsibilities

• Shopify Plus Operations
• Manage day-to-day website requests, updates and changes within Shopify Plus.
• Create, update and optimize product information, collections, pages, navigation and other website content.
• Maintain accurate and complete product information across Shopify Plus and our ERP system, SPIRE.
• Review product data for quality, consistency, completeness and search performance.
• Create, schedule, test and troubleshoot online promotions and discount offers.
• Support product launches, merchandising updates, seasonal campaigns and website enhancements.
• Configure and manage Shopify apps and other platform customizations that improve functionality and the customer experience.
• Perform regular quality assurance checks across product pages, pricing, promotions, navigation, checkout and website functionality.
• Monitor the website for pricing discrepancies or system-related pricing issues.
• Investigate pricing issues and work with internal stakeholders and our SPIRE integration partner to identify and resolve the underlying cause.
• Troubleshoot product data, integration, checkout and website issues through to resolution.

Analytics and Customer Experience

• Monitor Shopify sales, conversion and customer behaviour data.
• Review Google Analytics, Hotjar and other digital performance tools to identify trends, friction points and opportunities.
• Analyze website traffic, product performance, conversion rates, customer journeys and other key e-commerce metrics.
• Translate data into clear findings and actionable recommendations for relevant teams.
• Communicate performance insights across departments, including marketing, sales, purchasing, operations and management.
• Work with multiple stakeholders to investigate issues, align on solutions and ensure improvements are implemented.
• Develop recurring reports and dashboards that help teams understand e-commerce performance.
• Identify and implement customer experience improvements that reduce friction and support conversion.

E-commerce Growth

• Support customer acquisition through SEO, content strategy, merchandising and other scalable digital initiatives.
• Improve product and category page content to increase organic search visibility, engagement and conversion.
• Support email marketing growth through automation, customer segmentation, triggered communications and other scalable programs.
• Help manage and optimize product feeds and marketplace channels, including Google Shopping.
• Support initiatives that strengthen the company’s online presence, including customer reviews, local listings and third-party platforms.
• Identify and test new tools, platform features and acquisition opportunities that can grow online revenue.
• Monitor competitor activity, e-commerce trends and industry best practices.

Additional E-commerce Support

• Provide occasional support for other company brands operating on additional e-commerce platforms.
• Assist with website updates, product content, promotions, reporting or troubleshooting across these brands as business needs arise.

Qualifications

• 3-5 Years of direct, hands-on experience working in Shopify and Shopify Plus environments.
• Strong experience creating and managing Shopify product pages, collections, landing pages, navigation, promotions and apps.
• Experience optimizing product information for accuracy, usability, SEO and conversion.
• Experience managing product information within an ERP system.
• Strong understanding of e-commerce operations, merchandising and the online customer journey.
• Experience using Shopify Analytics, Google Analytics and customer behaviour tools such as Hotjar.
• Comfortable working with numbers, identifying trends and making decisions based on data.
• Experience with SEO, content optimization, email marketing automation, Google Shopping or product feed management.
• Strong troubleshooting and problem-solving skills, including the ability to coordinate solutions involving multiple systems, teams or external partners.
• Strong written and verbal communication skills, with the ability to explain data and technical issues to different stakeholders.
• Excellent attention to detail, particularly when reviewing product data, pricing, promotions and website functionality.
• Strong organizational skills with the ability to manage multiple requests and competing priorities.

Preferred Experience

• Experience with SPIRE or another ERP platform.
• Familiarity with product information management, integrations and large product catalogues.
• Basic knowledge of HTML and CSS.
• Experience working in a B2B, healthcare, dental, medical supply or distribution environment.

What We Offer

• Competitive salary and comprehensive benefits package
• A collaborative and supportive work environment
• Employee engagement initiatives that foster a fun, inclusive, and team-oriented culture