Closed listing
Amazon Connect Engineer
- Toronto, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Experience
- 6+ years of hands-on experience with Amazon Connect.
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Position: Amazon Connect Engineer
Location: Toronto, ON (Hybrid)
Employment Type: Full-Time
Position Overview:
We are seeking an experienced Amazon Connect Engineer with 6+ years of expertise in designing, developing, and supporting cloud-based contact center solutions. The ideal candidate should have strong hands-on experience with Amazon Connect, IVR, Contact Flows, Routing Profiles, AWS integrations (Lambda, DynamoDB, API Gateway), and telephony technologies (SIP/VoIP). Experience with Java development, CRM integrations, and contact center troubleshooting is essential. Exposure to Amazon Lex and Cisco Contact Center technologies (UCCE/CVP) is a plus.
Key Responsibilities:
- Design, develop, and support Amazon Connect contact center solutions.
- Build and manage Contact Flows, Routing Profiles, Queues, IVR workflows, and call routing strategies.
- Integrate Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, CloudWatch, and Amazon Lex.
- Troubleshoot call routing issues, voice quality problems, and platform performance bottlenecks.
- Implement and maintain CRM integrations with Salesforce, Zendesk, or similar platforms.
- Support enterprise-scale contact center infrastructure and ensure high availability.
- Collaborate with business and technical teams to deliver scalable customer experience solutions.
Required Skills:
- 6+ years of hands-on experience with Amazon Connect.
- Strong expertise in Contact Flows, IVR, Queues, Routing Profiles, and Call Routing Design.
- Experience with AWS services including Lambda, DynamoDB, API Gateway, S3, and CloudWatch.
- Knowledge of Amazon Lex for chatbot and voice bot implementations.
- Strong understanding of SIP, VoIP, CTI, IVR, and telephony technologies.
- Strong Java development experience; Python and JavaScript knowledge is a plus.
- Knowledge of networking concepts including Routing, Switching, MPLS, SIP, and VoIP.
- Excellent troubleshooting and problem-solving skills.
More about this job
Responsibilities
Design, develop, and support Amazon Connect contact center solutions, including contact flows, routing profiles, queues, IVR workflows, and AWS integrations. Troubleshoot telephony and platform issues, maintain CRM integrations, and collaborate with business and technical teams to deliver scalable, highly available contact center solutions.
Requirements
Requires 6+ years of hands-on Amazon Connect experience, strong expertise in contact center configuration and AWS services, and knowledge of SIP, VoIP, CTI, IVR, and networking. Strong Java development and troubleshooting skills are required; experience with Amazon Lex, CRM platforms, and Cisco contact center technologies is beneficial.
Skills
- Amazon Connect
- Contact Flows
- IVR
- Routing Profiles
- Call Routing
- AWS Lambda
- DynamoDB
- API Gateway
- Amazon S3
- Amazon CloudWatch
- Amazon Lex
- SIP
- VoIP
- CTI
- Java
- CRM Integration
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
Keywords
- Amazon Connect
- Contact Center
- Contact Flows
- Routing Profiles
- Queues
- IVR
- Call Routing
- AWS Lambda
- DynamoDB
- API Gateway
- Amazon S3
- Amazon CloudWatch
- Amazon Lex
- SIP
- VoIP
- CTI
- Java
- Python
- JavaScript
- CRM Integration
- Salesforce
- Zendesk
- Cisco UCCE
- Cisco CVP
- Networking
- Routing
- Switching
- MPLS
- Troubleshooting
- High Availability