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Added 13 hours ago
M
RQ11859 - Systems Testing/QA Specialist - Intermediate
Maarut
Toronto, ON
- Contract
against the various components. The tester will work with the testing lead and
Added 16 hours ago
VT
Sr IOS Tester
Volgo Technologies
Vancouver, BC
- Contract
2+ years of experience in using automation tools such as Playwright or Cypress and should be comfortable to program as needed
Added 2 days ago
S
AI Engineer I | Ingénieur.e IA I
Sadie
Montreal, QC · Saint-Laurent, QC
- Full-time
…vous ferez vos preuves. Utilisez l'IA pour chercher, rédiger, tester et automatiser. Vous êtes responsable de la qualité du…
Added 2 days ago
S
Ingénieur(e) sénior SDET / Senior Software Development Engineer in Test
Side
Remote, Canada
- Contract
- Remote
Tester et valider les systèmes et l’architecture de jeux mobiles de type Game as a Service (GaaS).
Added 2 days ago
C
Sr. Automation Tester
Cognizant
Toronto, ON
- Full-time
As a Senior Automation Tester, you will make an impact by designing, building and maintaining scalable test automation frameworks that improve software quality and accelerate delivery. You…
Added 2 days ago
SD
Systems Integration Tester
Symbiotic Digital
ON · Downtown Toronto (Kensington Market / Chinatown / Grange Park), Ontario
- Contract
We are seeking a Systems Integration Tester to
Added 2 days ago
ES
Consultant, Performance de procédés (3-8XP)
Enero Solutions
Montreal, QC
- Full-time
Are you looking to apply your expertise to real-world projects in energy efficiency, advanced automation, and Industry 4.0? Join Enero Solutions, a fast-growing leader in industrial process…
Added 2 days ago
E
Spécialiste en marketing de contenu Intern ou Co-op/ Content Marketing Specialist - Intern Co-op
Explorance
Montreal, QC
- Internship
Rechercher des mots-clés et tester la manière dont Explorance apparaît dans les outils de recherche basés sur l’IA
Added 2 days ago
VC
AI Engineer I | Ingénieur.e IA I
Valsoft Corporation
Montreal, QC · Saint-Laurent, Quebec
- Full-time
…vous ferez vos preuves. Utilisez l'IA pour chercher, rédiger, tester et automatiser. Vous êtes responsable de la qualité du…
Added 2 days ago
G
Chef(fe) d'équipe tests de production / Test Software Team Lead - Manufacturing
Genetec
Montreal, QC
- Full-time
…production optimal. Ces logiciels permettent entre autres de tester des cartes électroniques, de détecter des erreurs de fabrication et de surveiller les opérations du…
Added 2 days ago
TP
Student Associate - Engineering
TOPPAN Packaging Americas
Terrebonne, QC
- Full-time
Le programme de stage de TOPPAN est conçu pour « tester » le terrain dans l'industrie manufacturière et de l'emballage. Vous passerez votre temps à travailler dans une division spécifique…
Added 2 days ago
AG
Software Developer Specialist
AnalytiChem Group
Baie-D'Urfé, QC
- Full-time
…maintaining internal applications, dashboards, databases, and automation tools across manufacturing, quality, supply chain, and administrative…
Added 2 days ago
N
Principal VFX Artist | Artiste Principal.e VFX
NBCUniversal
Montreal, QC
- Full-time
…R&D, you will explore generative AI, procedural workflows, and automation to improve creative iteration and production efficiency. You will prototype and evaluate new approaches, helping…
Added 2 days ago
AI
Functional Quality Assurance (QA) Tester
Atlantis IT Group
Mississauga, ON
- Contract
Position - Functional Quality Assurance (QA) Tester
Added 2 days ago
M
Développeur(se) solutions technologiques / Tech Solutions Developer
Manmade
Montreal, QC
- Full-time
Aider à développer et à tester des automatisations événementielles et des fonctions infonuagiques liées aux commandes, aux clients et à l’inventaire.
Added 2 days ago
KG
French QA Automation Tester (Bilingual)
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
Position: French QA Automation Tester (Bilingual)
Added 3 days ago
KG
Bilingual (French/English) QA Automation Tester
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Job Title: Bilingual (French/English) QA Automation Tester
Added 3 days ago
AI
Functional Quality Assurance (QA) Tester
Apptoza Inc.
Mississauga, ON
- Contract
We are seeking an experienced Functional QA Tester to support the testing of cloud-based applications, integrations, and enhancements. The ideal candidate will have strong hands-on manual…
Added 3 days ago
BP
Threat Prevention & Security Platforms Lead
BC Pensions
Victoria, BC
- Full-time
…adopt emerging capabilities like AI-driven threat detection, automation and Zero Trust (verify every access request instead of trusting the…
Added 3 days ago
Lead Engineer, Test Development
Celestica International LP
Newmarket, ON
Develop new test code and tools for manufacturing test automation from scratch
Added 3 days ago
KG
French Automation Tester
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
We are seeking a French Automation Tester with strong experience in QA Automation and Contact Center (CCaaS) Testing. The ideal candidate will be responsible for developing and executing…
Added 3 days ago
C
Software Engineer
Cisco
Ottawa, ON
- $130,400 to $181,400 CAD / year
- Full-time
…opportunity to directly influence the future of data center automation and platform…
Added 3 days ago
CC
RQ11674 - Systems Testing/QA Specialist
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
…cases and executing these against the various components. The tester will work with the testing lead and IT lead of each project as well as the project team members in the analysis, design,…
Added 3 days ago
G
QA SOFTWARE TESTER II
GreenShield
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We’re looking for a QA Software Tester II who is passionate about delivering seamless, reliable digital experiences. In this role, you’ll play an important part in ensuring the quality of…
Added 3 days ago
SS
Functional Quality Assurance (QA) Tester
Syncredible Solutions
Mississauga, ON
- $45 to $50 CAD / hour
- Contract
We are seeking an experienced Functional QA Tester to support the testing of cloud-based applications, integrations, and enhancements. The ideal candidate will have strong hands-on manual…

K&K Global Talent Solutions INC.

Bilingual IVR Automation Test Engineer

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: Experience: 5 - 8 years
Posting language: English
Posted: Oct 27, 2026

Original job description

Role : Bilingual IVR Automation Test Engineer – Cyara Velocity / Genesys Cloud CX

Location: Toronto, ON (Hybrid)

Experience: 5 - 8 years

Must Have Technical/Functional Skills:

Role IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs, with Cyara Velocity as the primary tool and Genesys Cloud CX preferred.
The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows.
Key responsibility is to design, execute, and maintain automated IVR test cases in Cyara Velocity, including reusable and parameterized scripts.
The tester must validate VR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.
Experience in Genesys Cloud CX or similar CCaaS contact centre platforms is preferred, especially for inbound routing, agent handoffs, and History to ntext data transfer validation.
The role also includes test planning, test data preparation, regression suite creation, SITUAT production validation, and environment coordination.
Candidates should be able to analyze execution results, troubleshoot failed automation runs, distinguish defects from environment issues, and support defect triage.
Must-have skills include Cyara Velocity expertise, IVR contact center testing, telephony knowledge (SIP, routing, call transfers), QA methodologies, and defect management tools.
Good-to-have skills include Genesys Architect, ACD skills-based routing, API testing, CICD tools, Cyara Cruncher Pulse, ASRTTS, multilingual IVR, and Agile Scrum exposure.
Overall, the role is suited for a hands-on IVR QA automation specialist who can deliver robust automation coverage, regression suites, call flow validation, and detailed test defect reporting.

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More about this job

Responsibilities

Design, execute, and maintain automated IVR test cases and reusable, parameterized scripts in Cyara Velocity, validating menus, prompts, DTMF, speech recognition, routing, transfers, queues, and fallback scenarios. Plan and run regression and production validation, coordinate test environments and data, analyze automation results, troubleshoot failures, and support defect triage and reporting.

Requirements

Requires 5–8 years of experience, strong Cyara Velocity expertise, and hands-on IVR and contact center testing experience, including telephony concepts such as SIP, routing, and call transfers. Genesys Cloud CX experience is preferred; additional desirable experience includes Genesys Architect, skills-based routing, API testing, CI/CD tools, Cyara Cruncher Pulse, ASR/TTS, multilingual IVR, and Agile Scrum.

Skills

Cyara Velocity
IVR Automation Testing
Contact Center Testing
Genesys Cloud CX
IVR Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
Test Case Automation
Telephony
SIP
Call Routing
Defect Management
Test Planning
API Testing
Agile Scrum

Visa sponsorship

Not detected in the job text

Keywords

Cyara Velocity
Genesys Cloud CX
Genesys Architect
IVR
CCaaS
Contact Center
QA Automation
Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
Customer Journeys
Call Flows
DTMF
Speech Recognition
Call Routing
Call Transfers
Queue Handling
SIP
Defect Management
Test Planning
Test Data Preparation
Production Validation
ACD Skills-Based Routing
API Testing
CI/CD
Cyara Cruncher Pulse
ASR/TTS
Multilingual IVR
Agile Scrum

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