Bilingual IVR Automation Test Engineer

Role : Bilingual IVR Automation Test Engineer – Cyara Velocity / Genesys Cloud CX

Location: Toronto, ON (Hybrid)

Experience: 5 - 8 years

Must Have Technical/Functional Skills:

• Role IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs, with Cyara Velocity as the primary tool and Genesys Cloud CX preferred.
• The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows.
• Key responsibility is to design, execute, and maintain automated IVR test cases in Cyara Velocity, including reusable and parameterized scripts.
• The tester must validate VR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.
• Experience in Genesys Cloud CX or similar CCaaS contact centre platforms is preferred, especially for inbound routing, agent handoffs, and History to ntext data transfer validation.
• The role also includes test planning, test data preparation, regression suite creation, SITUAT production validation, and environment coordination.
• Candidates should be able to analyze execution results, troubleshoot failed automation runs, distinguish defects from environment issues, and support defect triage.
• Must-have skills include Cyara Velocity expertise, IVR contact center testing, telephony knowledge (SIP, routing, call transfers), QA methodologies, and defect management tools.
• Good-to-have skills include Genesys Architect, ACD skills-based routing, API testing, CICD tools, Cyara Cruncher Pulse, ASRTTS, multilingual IVR, and Agile Scrum exposure.
• Overall, the role is suited for a hands-on IVR QA automation specialist who can deliver robust automation coverage, regression suites, call flow validation, and detailed test defect reporting.