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Added 6 mins ago
Sr Reinsurance Business & Data Analyst
SCOR
Toronto, ON
Support configuration, testing, and maintenance of reinsurance systems and business rules.
Added 6 mins ago
IG
Site Reliability Engineer
Insight Global
Toronto, ON
- $60 to $70 CAD / hour
- Contract
Resiliency and redundancy: HA and DR design, multi-region/multi-AZ patterns, RTO/RPO definition, and DR testing
Added 6 mins ago
SS
Senior Validation Engineer- Agentic AI
Sapphire Stream Technology
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This position combines agentic AI software development, intelligent automation, and component quality engineering. The successful candidate will design, develop, and deploy…
Added 6 mins ago
IG
Power Platform Developer
Insight Global
Toronto, ON
- $40 to $45 CAD / hour
- Contract
…delivery of the solution from end to end, including development, testing, troubleshooting, release, and production…
Added 6 mins ago
HM
Engineering Co-op Student - January 2027
Hudbay Minerals
Princeton, BC
- $65,624 to $68,744 CAD / year
Required to meet pre-employment testing requirements.
Added 22 mins ago
C
System integrator
CIMA+
London, ON
- $60,480 to $83,160 CAD / year
- Full-time
…PAC/PLC/RPU/RTU/DCS programming across various platforms, including Rockwell Automation, GE, Emerson, and Schneider Electric Modicons. Experience with SCADA/HMI programming on platforms…
Added 36 mins ago
CA
Mechanical / Industrial Design Engineer
Canobi AgTech
ON · Ontario, Canada
- Full-time
Create and modify 3D CAD models and technical drawings for equipment, enclosures, racking systems, and automation components
Added 36 mins ago
CJ
Ingénieur(e) en déploiement mécanique
Chef Jasper
Montreal, QC
- Full-time
Support manufacturing, assembly, testing, installation, and commissioning.
Added 36 mins ago
S
Intel Server Support Specialist
Systematix
Regina, SK
- $45 to $60 CAD / hour
- Contract
Support infrastructure testing, validation, and implementation activities as required.
Added 36 mins ago
P
Technical Field Supervisor – Building Automation Systems / Systems Integration (TFS005)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…installation quality, productivity, safety, and readiness for testing, commissioning, and…
Added 36 mins ago
IG
Senior Business Controls Consultant
Insight Global
Toronto, ON
- $65 to $77 CAD / hour
- Contract
5+ years of experience in risk, governance, control testing, documentation, or regulatory compliance.
Added 1 hour ago
C
System integrator
CIMA+
London, ON
- $60,480 to $83,160 CAD / year
- Full-time
…PAC/PLC/RPU/RTU/DCS programming across various platforms, including Rockwell Automation, GE, Emerson, and Schneider Electric Modicons. Experience with SCADA/HMI programming on platforms…
Added 1 hour ago
PR
Journeyman Electrician
POWERGROUP Resources
Welland, ON
- Full-time
…and installing industrial electrical equipment, machinery, automation systems, sensors, or variable frequency…
Added 1 hour ago
SS
Senior DevOps
Safe Software
Remote, Canada
- Full-time
- Remote
…develop and maintain cloud infrastructure, drive infrastructure automation initiatives, troubleshoot complex systems, and mentor junior team members. Your work will play a critical role in…
Added 1 hour ago
JC
Marketing Automation Developer
JAM CRM
Toronto, ON
- Full-time
…away in trendy Liberty Village. We’re looking for a Marketing Automation Developer to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work,…
Added 1 hour ago
H
Data Engineer
HCLTech
Vancouver, BC
- Full-time
Contribute to CI/CD for data workflows (testing, code reviews, deployment automation), promoting engineering best practices and maintainable codebases.
Added 2 hours ago
UC
Guidewire Transformation Manager
Us3 Consulting
Toronto, ON
- $160,000 to $195,000 CAD / year
- Full-time
Coordinate multiple delivery streams, including solution design, configuration, integrations, data migration, testing, and deployment.
Added 2 hours ago
AC
QA / Testing - QA Automation Analyst
Amaris Consulting | Part of Mantu
Brossard, QC
- Full-time
Experience: 5 to 8 years in software quality assurance, including at least 3 years in test automation
Added 2 hours ago
GI
AI & IoT (AIoT) Engineering Intern/Unpaid
GAOTek Inc.
Uxbridge, ON
- Internship
…AI, IoT, sensors, BLE, RFID, embedded systems, and physical automation. You will work with our technical team on real-world projects that connect software intelligence with real-world…
Added 3 hours ago
TI
Intern - Developer
Tecsys Inc.
Remote, Canada
- Remote
As an Intern Developer, you will join the team behind our internal test automation platform, a team at the heart of how Tecsys catches problems before they reach customers. You’ll build…
Added 3 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Improve reporting automation and self-service analytics capabilities where possible.
Added 3 hours ago
PA
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Prodomax Automation Ltd. is currently seeking a NETWORK AND SYSTEMS SPECIALIST to join our team.
Added 3 hours ago
TI
Intern - Developer
Tecsys Inc.
Montreal, QC
- Internship
As an Intern Developer, you will join the team behind our internal test automation platform, a team at the heart of how Tecsys catches problems before they reach customers. You'll build…
Added 4 hours ago
M
Senior TypeScript Engineer
MapsPeople
Richmond Hill, ON
- Full-time
Improve developer experience through tooling, automation, and CI/CD pipeline enhancements
Added 4 hours ago
HE
RF Engineer
Holt Executive Ltd
Gatineau, QC
- Full-time
Support environmental, thermal and reliability testing and ensure requirements are fully verified and traceable.

K&K Global Talent Solutions INC.

Bilingual IVR Automation Tester

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Position: Bilingual IVR Automation Tester

Location: Toronto, ON (Hybrid)

Employment Type: Full Time

Experience Required: 5 + Years

Role Summary:

We are seeking a Bilingual IVR Automation Tester with strong experience in Contact Center (CCaaS) QA Automation. The ideal candidate will be responsible for designing, executing, and maintaining automated IVR test suites using Cyara Velocity while validating end-to-end customer journeys across contact center platforms.

Required Skills:

Hands-on experience with Cyara Velocity automation testing.
Strong knowledge of IVR and Contact Center Testing.
Experience with telephony concepts including SIP, routing, queueing, and call transfers.
Expertise in QA methodologies, test management, and defect tracking tools.
Excellent analytical and troubleshooting skills.

Key Responsibilities:

Develop and execute automated IVR test cases using Cyara Velocity.
Perform functional, integration, regression, and end-to-end testing of IVR call flows.
Validate IVR menus, prompts, DTMF inputs, speech recognition, call routing, transfers, queue management, and error handling scenarios.
Test inbound routing, agent handoffs, and context/data transfers within Genesys Cloud CX or similar CCaaS platforms.
Create reusable, parameterized automation scripts and maintain regression suites.
Analyze test results, troubleshoot automation failures, and support defect triage activities.
Coordinate test environments, prepare test data, and support SIT/UAT and production validations.

Preferred Background:

Experience with Genesys Cloud CX and Genesys Architect.
Knowledge of ACD/Skills-Based Routing.
API Testing and CI/CD exposure.
Experience with Cyara Cruncher/Pulse, ASR/TTS technologies, and multilingual IVR testing.
Agile/Scrum environment experience.

Apply About employer

More about this job

Responsibilities

Develop, execute, and maintain automated IVR test cases and reusable regression suites using Cyara Velocity. Validate end-to-end call flows and customer journeys, troubleshoot test failures, support defect triage, and coordinate test environments, test data, and SIT/UAT and production validations.

Requirements

Requires 5+ years of experience, hands-on Cyara Velocity automation testing, and strong knowledge of IVR and contact center testing. Candidates should understand telephony concepts such as SIP, routing, queueing, and transfers, and have QA, test management, and defect-tracking experience; Genesys Cloud CX, API testing, CI/CD, and multilingual IVR experience are preferred.

Skills

Cyara Velocity
IVR Automation Testing
Contact Center Testing
CCaaS
SIP
Call Routing
Queue Management
Call Transfers
Genesys Cloud CX
Genesys Architect
QA Methodologies
Test Management
Defect Tracking
API Testing
CI/CD
ASR/TTS

Visa sponsorship

Not detected in the job text

Keywords

Cyara Velocity
Cyara Cruncher
Cyara Pulse
IVR
Contact Center
CCaaS
Genesys Cloud CX
Genesys Architect
SIP
ACD
Skills-Based Routing
Call Routing
Queue Management
DTMF
Speech Recognition
ASR
TTS
API Testing
CI/CD
Automation Testing
Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
SIT
UAT
Defect Triage
Agile
Scrum
Multilingual IVR Testing

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