Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 10 mins ago
MC
Vice President, Finance & Business Operations
Make-A-Wish Canada
Toronto, ON
- $150,000 to $170,000 CAD / year
- Full-time
…to healing at scale - and this role is your opportunity to architect that…
Added 40 mins ago
GC
UI/UX Software Engineer (UE5)
Game Companies
Burnaby, BC
- Full-time
…engineering group, you’ll collaborate with UI/UX designers, artists, technical designers, and core software engineers to build solid underlying UI architecture for features ranging from…
Added 55 mins ago
QF
Principal Product Designer
Questrade Financial Group
Toronto, ON · East York, ON
- Full-time
The Principal Product Designer, Design System is the architect of our foundations and the head coach who raises everyone's game. Our design system is becoming infrastructure, not a…
Added 55 mins ago
V
Architect
Virtusa
Toronto, ON
- Full-time
…high-quality web applications. This role requires a blend of technical expertise, leadership capabilities, and a passion for creating exceptional user…
Added 55 mins ago
S
Solutions Architect - DXP
Sobeys
Mississauga, ON
- Full-time
Must have hands-on code development & delivery experience in mobile apps and websites
Added 55 mins ago
C
Gen AI Architect (Hybrid)
Cognizant
Toronto, ON
- Full-time
As an Gen AI Architect, you will make an impact by defining and advancing enterprise-scale AI platform architecture that enables innovative, secure, and scalable AI solutions across global…
Added 1 hour ago
A
Release Project Manager / Technical PM
Affinity
BC · British Columbia, Canada
- Contract
On behalf of our public sector client, Affinity is seeking a Release Project Manager / Technical PM. The successful candidate will oversee release coordination across LABC’s application…
Added 1 hour ago
AC
RQ11847 - Technology Architect - Senior
A.T. Consulting & Recruiting Inc.
Toronto, ON
- Contract
Experience designing detailed functional and technical requirements for new and existing business solutions
Added 1 hour ago
SD
Cloud Architect
Symbiotic Digital
Toronto, ON · Queen's Park Ontario Provincial Government, Ontario
- Contract
We are seeking an experienced Applications Architect to lead
Added 2 hours ago
GC
AI Engineer
GEI Consultants, Inc.
Markham, ON
- $110,000 to $150,000 CAD / year
- Full-time
Provide technical support and troubleshooting for deployed AI solutions.
Added 2 hours ago
AI
SharePoint Developer / Transformation Lead
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Florenceville-Bristol, NB
- Full-time
The person will be responsible for working with business analysts, architects, technical leads, and end users to understand requirements, design SharePoint-based solutions, implement…
Added 2 hours ago
AI Infrastructure Solutions Architect
Insight Enterprises, Inc.
Toronto, ON
As a Solutions Architect, AI Infrastructure, you will guide clients through every stage of their on-premises AI journey, from first experiments to operational use to data center scale. This…
Added 3 hours ago
A
Senior Principal Engineer
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
12+ years of software engineering experience with proven technical leadership as a Principal Engineer, Software Architect, or Technical Lead
Added 3 hours ago
AI
Technical Business Analyst
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
Technical Business Analyst – Montreal, QC (4 Days WFO)
Added 3 hours ago
AI
Solution Architect – ServiceNow, ITSM, ITOM, CMDB & SecOps
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
…standards while working with customer stakeholders, delivery teams, technical leads, vendors and platform…
Added 3 hours ago
NT
Senior AI/ML Software Engineer – Localization
NEARSOURCE TECHNOLOGIES
Vancouver, BC
- Full-time
Role Summary: NearSource is seeking a Senior AI/ML Software Engineer - Localization to architect and scale intelligent localization systems using advanced AI, Natural Language Processing…
Added 3 hours ago
A
Localization Software Engineer
Applicantz
Vancouver, BC
- $65 to $75 CAD / hour
- Contract
Top 3 Must haves:
Added 3 hours ago
L
Manager, Pattern Engineer - Men's
lululemon
Vancouver, BC
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 3 hours ago
MC
Senior Infrastructure Network Engineer (36242)
Myticas Consulting
Ottawa, ON
- Full-time
Our client, an established Ottawa-based managed technology services organization, is looking for a Senior Infrastructure Network Engineer to join its technical team.
Added 3 hours ago
C
Conseiller(ère) en architecture logiciel Guidewire
CGI
Quebec, QC
- Full-time
The Guidewire Software Architect designs and governs Guidewire Cloud solutions, ensuring architectural alignment, robust API integrations, and compliance with enterprise standards. Supports…
Added 3 hours ago
QF
Senior Data Engineer
Questrade Financial Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As part of the Brokerage Engineering organization, the Senior Data Engineer is accountable for the technical design, development, and operational excellence of scalable data pipelines and…
Added 3 hours ago
TA
Forward Deployed Engineer (FDE) - GenAI / Agentic AI
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
…role, you will embed directly into customer environments to architect, build, and deploy high-impact data engineering, analytics, and AI/GenAI solutions - turning complex, ambiguous…
Added 3 hours ago
Q
Senior SAP Ariba Solution Architect
Querentia
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are looking for a Senior SAP Ariba Solution Architect to support a large-scale Supply Chain and Procurement Digital Modernisation program. The consultant will lead SAP Ariba work from…
Added 3 hours ago
T
Digital Customer Engineer
Teleperformance
Toronto, ON · TPCA Toronto
- $75,000 CAD / year
- Full-time
This position involves technical consulting for sales opportunities across a broad portfolio of products, channels, segments, and regions within the Google Cloud Team. By combining deep…
Added 3 hours ago
LC
Staff P&T Incident & Technology Risk Operations Manager
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
In this role, you will architect and drive the operating mechanisms that help Product & Technology respond effectively to incidents, reduce enterprise risk, and help provide leaders clear…

Closed listing

K&K Global Talent Solutions INC.

Contact Center Engineer (IVR & Amazon Connect)

ON, Canada
Ontario, Canada, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

Similar jobs hiring now

No close matches right now. Try another title or a wider area.

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Position: Contact Center Engineer (IVR & Amazon Connect)

Location: Hybrid- 4days/week Onsite- Toronto, ON

Job type: Full-Time/Permanent Hiring

We are seeking an experienced Senior Amazon Connect Contact Center Engineer with 10+ years of experience across enterprise contact center technologies and at least 5 years of hands-on experience with Amazon Connect. The role will focus on contact center architecture, infrastructure planning, integrations, deployment, upgrades, and operational support across voice and digital contact center environments.

Key Responsibilities

Design, plan, implement, integrate, deploy, and upgrade large-scale contact center infrastructure.
Architect and support Amazon Connect contact center solutions across enterprise environments.
Work with contact center technologies including telephony, call routing, IVR, CTI, call recording, reporting, workforce management (WFM), and IPT.
Design and troubleshoot voice and network integrations supporting contact center environments.
Work with SIP, VoIP, MPLS, routing, and switching technologies.
Integrate Amazon Connect with enterprise applications, telephony platforms, CRM systems, reporting platforms, and other contact center technologies.
Support contact routing, IVR, call recording, CTI, reporting, and workforce-management capabilities.
Lead infrastructure planning and technology upgrades while minimizing production impact.
Troubleshoot complex contact center, voice, network, and integration issues.
Collaborate with network, infrastructure, application, security, and business teams.
Develop technical designs, implementation plans, integration documentation, and operational procedures.

Required Skills

10+ years of Contact Center / Contact Centre technology experience.
5+ years of hands-on Amazon Connect experience.
3+ years of experience planning and developing large-scale contact center infrastructure.
Strong experience with:
Telephony
IVR
Call Routing
CTI
Call Recording
Contact Center Reporting
WFM
IPT
Strong network and voice technology knowledge:
SIP
VoIP
MPLS
Routing
Switching
Experience with contact center architecture, integration, deployment, upgrades, and production support.
Strong troubleshooting and problem-solving skills.
Excellent communication and documentation skills.

Preferred Skills

AWS cloud and networking
Amazon Connect integrations
CRM / CTI integrations
Contact center analytics and reporting
Workforce Management platforms
Enterprise voice/network architecture
Experience with other CCaaS platforms such as Genesys, NICE, Avaya, or Cisco

About employer

More about this job

Responsibilities

Design, implement, integrate, upgrade, and support large-scale contact center infrastructure and Amazon Connect solutions across voice and digital environments. Troubleshoot complex contact center, voice, network, and integration issues while coordinating with technical and business teams and producing implementation and operational documentation.

Requirements

Requires 10+ years of contact center technology experience, including at least five years of hands-on Amazon Connect experience and three years planning large-scale contact center infrastructure. Candidates should have strong expertise in telephony, IVR, routing, CTI, recording, reporting, workforce management, voice and network technologies, troubleshooting, communication, and documentation.

Skills

Amazon Connect
Contact Center Architecture
Contact Center Infrastructure
Telephony
IVR
Call Routing
CTI
Call Recording
Contact Center Reporting
Workforce Management
IP Telephony
SIP
VoIP
MPLS
Routing and Switching
Systems Integration

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
Contact Center
CCaaS
IVR
Telephony
Call Routing
CTI
Call Recording
Contact Center Reporting
Workforce Management
IP Telephony
SIP
VoIP
MPLS
Routing
Switching
AWS
Cloud Networking
CRM Integration
CTI Integration
Contact Center Analytics
Genesys
NICE
Avaya
Cisco
Enterprise Voice Architecture
Network Integration
Infrastructure Planning
Production Support
Technical Documentation

Report this job

Work requirements

Jobs in Canada