Desktop Support Engineer

Cambridge, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 18, 2026
Experience: Experience Range: 5-8 Years
Posting language: English
Posted: Oct 19, 2026

Original job description

Position: Desktop Support Engineer

Location: Cambridge, ON (Onsite)

Employment Type: Contract

Experience Range: 5-8 Years

Job Description:

Must Have Technical/Functional Skills

Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services.
Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle.
Work with vendors to conduct physical asset audit and maintain asset stock rooms.
End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling).
Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information.
Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills.
Smart hands support for Server and Network devices.
Train the Trainer.

Roles & Responsibilities

100% Work from Office (Client location).
Asset inventory management (New Device Asset/Import/Physical Stocking).
PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
Accessory Request Fulfillment and Unknown Device Research/Investigation.
PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle).
Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations).
New Hire onboarding training and orientation.
AV Meeting Room support.

Generic Managerial Skills, If any

ITIL Trained/Certified, Dell Certified technician, Apple Certified technician

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More about this job

Responsibilities

Manage PC, mobile, and accessory assets throughout their lifecycle, including inventory, fulfillment, audits, shipping, maintenance, recertification, and recycling. Provide walk-up, deskside, and remote technical support, handle incidents and requests, assist with onboarding and training, and support printers and meeting-room audio-visual equipment.

Requirements

Requires 5–8 years of experience, strong communication and interpersonal skills, and experience with IT hardware and software asset management, including ServiceNow asset tracking. Candidates should know Windows Autopilot, Microsoft Office, Windows and iOS troubleshooting, and provide smart-hands support for server and network devices; ITIL or Dell/Apple technician certifications are mentioned as applicable qualifications.

Skills

IT Asset Management
ServiceNow
Windows Autopilot
Windows OS Troubleshooting
iOS Troubleshooting
Hardware and Software Support
Asset Lifecycle Management
PC Fulfillment
Mobile Device Support
Incident and Request Management
Ticket Escalation
Server and Network Support
Microsoft Office
Printer Configuration
Audio-Visual Meeting Room Support
Communication and Interpersonal Skills

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Windows Autopilot
Microsoft Office
Windows OS
iOS
IT Hardware Asset Management
Software Asset Management
Asset Lifecycle Management
Asset Inventory
Physical Asset Audits
PC Fulfillment
Device Recertification
Asset Offboarding
Warranty Tracking
End-of-Life Management
Server Support
Network Device Support
Incident Management
Request Management
Ticket Escalation
Printer Configuration
Audio-Visual Support
New Hire Onboarding
Train the Trainer
ITIL
Dell Certified Technician
Apple Certified Technician

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