Desktop Support Engineer

Cambridge, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 18, 2026
Experience: Experience Range: 5-8 Years
Posting language: English
Posted: Oct 19, 2026

Original job description

Position: Desktop Support Engineer

Location: Cambridge, ON (Onsite)

Employment Type: Contract

Experience Range: 5-8 Years

Job Description:

Must Have Technical/Functional Skills

Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services.
Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle.
Work with vendors to conduct physical asset audit and maintain asset stock rooms.
End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling).
Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information.
Knowledge on Service Now, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills.
Smart hands support for Server and Network devices.
Train the Trainer.

Roles & Responsibilities

100% Work from Office (Client location).
Asset inventory management (New Device Asset/Import/Physical Stocking).
PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
Accessory Request Fulfillment and Unknown Device Research/Investigation.
PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle).
Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
Walkup, Desk side and Remote technical Support (Incident & Request Management/Ticket Escalations).
New Hire onboarding training and orientation.
AV Meeting Room support.

Generic Managerial Skills, If any

ITIL Trained/Certified, Dell Certified technician, Apple Certified technician

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More about this job

Responsibilities

Manage the full lifecycle of PC, mobile, and accessory assets, including inventory, fulfillment, audits, maintenance, recertification, shipping, and recycling. Provide walk-up, desk-side, and remote technical support, handle incidents and service requests, support meeting-room AV, and assist with new-hire onboarding and training.

Requirements

The role requires 5–8 years of experience, strong communication and interpersonal skills, and experience with IT hardware and software asset management, including ServiceNow asset tracking. Candidates should be familiar with Windows Autopilot, Microsoft Office, Windows and iOS troubleshooting, and smart-hands support for server and network devices; ITIL or Dell/Apple technician certifications are noted as relevant qualifications.

Skills

IT Asset Management
ServiceNow
Windows Autopilot
Windows OS Troubleshooting
iOS Troubleshooting
PC and Mobile Device Fulfillment
Asset Lifecycle Management
Hardware and Software Support
Incident and Request Management
Ticket Escalation
PC Diagnostics
Device Recertification
Printer Configuration
AV Meeting Room Support
Communication
Vendor Coordination

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Windows Autopilot
Microsoft Office
Windows OS
iOS
IT Asset Management
Hardware Asset Management
Software Asset Management
Asset Lifecycle Management
Asset Inventory
Physical Asset Audits
PC Fulfillment
Mobile Device Fulfillment
Device Recertification
PC Diagnostics
Device Sanitation
Software Provisioning
Printer Configuration
Incident Management
Request Management
Ticket Escalation
Server Support
Network Device Support
AV Meeting Room Support
ITIL
Dell Certified Technician
Apple Certified Technician
Onboarding Training

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