French Automation Tester
- Toronto, ON, Canada
Full-time
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Original job description
Position: French Automation Tester
Location: Toronto, ON (Hybrid)
Employment Type: Full Time
Experience Required: 5 + Years
Role Summary:
We are seeking a French Automation Tester with strong experience in QA Automation and Contact Center (CCaaS) Testing. The ideal candidate will be responsible for developing and executing automation test suites, validating customer journeys, and ensuring high-quality delivery across contact center platforms. Experience with Cyara Velocity is highly preferred.
Required Skills:
- Hands-on experience with Cyara Velocity automation testing.
- Strong knowledge of IVR and Contact Center Testing.
- Experience with telephony concepts including SIP, routing, queueing, and call transfers.
- Expertise in QA methodologies, test management, and defect tracking tools.
- Excellent analytical and troubleshooting skills.
- French Language Proficiency (Mandatory).
Key Responsibilities:
- Develop and execute automated IVR test cases using Cyara Velocity.
- Design, develop, and execute automated test scripts and regression suites.
- Perform functional, integration, regression, and end-to-end testing.
- Validate customer interactions, routing flows, agent handoffs, and contact center functionality.
- Analyze test results, troubleshoot issues, and support defect resolution.
- Collaborate with cross-functional teams in an Agile environment.
- Support SIT, UAT, production validation, and release testing activities.
Preferred Background:
- Experience with IVR Testing and customer journey validation.
- Experience with Genesys Cloud CX and Genesys Architect.
- Knowledge of ACD and Skills-Based Routing.
- API Testing and CI/CD exposure.
- Experience with Cyara Cruncher/Pulse.
- Agile/Scrum environment experience.
More about this job
Responsibilities
Develop and execute automated IVR test cases, scripts, and regression suites, and perform functional, integration, end-to-end, and release testing. Validate customer journeys and contact center flows, troubleshoot results, support defect resolution, and collaborate with cross-functional teams through SIT, UAT, and production validation.
Requirements
Requires at least five years of experience, hands-on Cyara Velocity automation testing, strong IVR and contact center testing knowledge, and familiarity with telephony concepts such as SIP, routing, queueing, and call transfers. French proficiency is mandatory; experience with Genesys platforms, ACD, API testing, CI/CD, Cyara Cruncher/Pulse, and Agile/Scrum is preferred.
Skills
- Cyara Velocity
- QA Automation
- IVR Testing
- Contact Center Testing
- SIP
- Telephony
- Call Routing
- Queueing
- Call Transfers
- Test Management
- Defect Tracking
- Genesys Cloud CX
- Genesys Architect
- ACD
- API Testing
- French Language Proficiency
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
Keywords
- Cyara Velocity
- Cyara Cruncher
- Cyara Pulse
- QA Automation
- IVR Testing
- Contact Center Testing
- CCaaS
- Genesys Cloud CX
- Genesys Architect
- SIP
- Telephony
- Call Routing
- Queueing
- Call Transfers
- ACD
- Skills-Based Routing
- API Testing
- CI/CD
- Automated Test Scripts
- Regression Testing
- Functional Testing
- Integration Testing
- End-to-End Testing
- Customer Journey Validation
- Test Management
- Defect Tracking
- SIT
- UAT
- Agile
- Scrum