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Added 1 day ago
SD
Systems Integration Tester
Symbiotic Digital
ON · Downtown Toronto (Kensington Market / Chinatown / Grange Park), Ontario
- Contract
We are seeking a Systems Integration Tester to
Added 1 day ago
GS
Mécanicien(ne) de machines fixes - Classe 4A ou supérieure
Groupe Society
Montreal, QC
- Full-time
Inspecter et tester régulièrement les équipements de protection incendie, de sécurité des personnes et d'alimentation électrique d'urgence et auxiliaire; tenir les registres d'essais à jour.
Added 1 day ago
O
Concepteur(trice) pédagogique – Simulation VR et formation immersive
OVA
Quebec, QC
- Full-time
Tester et documenter de nouvelles approches de formation immersive.
Added 1 day ago
TP
Student Associate - Engineering
TOPPAN Packaging Americas
Terrebonne, QC
- Full-time
Le programme de stage de TOPPAN est conçu pour « tester » le terrain dans l'industrie manufacturière et de l'emballage. Vous passerez votre temps à travailler dans une division spécifique…
Added 1 day ago
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Principal VFX Artist | Artiste Principal.e VFX
NBCUniversal
Montreal, QC
- Full-time
Added 1 day ago
AI
Functional Quality Assurance (QA) Tester
Atlantis IT Group
Mississauga, ON
- Contract
Position - Functional Quality Assurance (QA) Tester
Added 1 day ago
KG
French QA Automation Tester (Bilingual)
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
Position: French QA Automation Tester (Bilingual)
Added 1 day ago
SA
Quality Engineer
SANOH AMERICA INC.
Orangeville, ON
- $55,000 to $85,000 CAD / year
- Full-time
Responsible as direct customer liaison to lead cross-functional team for quality problem investigation, defect containment, determination of root cause, development and implementation of…
Added 1 day ago
FE
QA Functional Tester Junior Intern
Future Electronics
Kirkland, QC
- Internship
We are looking for a motivated QA Functional Tester Junior Intern to join our team. You will support the Quality Assurance team while gaining hands-on experience with software testing…
Added 2 days ago
MC
Marketing Specialist, Events/Spécialiste du marketing, événements
Make-A-Wish Canada
Montreal, QC
- Full-time
…and retention efforts. The role partners closely with cross-functional teams to deliver an exceptional participant experience while ensuring all communications align with the organization's…
Added 2 days ago
KG
Bilingual (French/English) QA Automation Tester
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Job Title: Bilingual (French/English) QA Automation Tester
Added 2 days ago
L
Spécialiste de l'Activation au détail - Kérastase & Shu Uemura / Retail Activation Specialist - Kérastase & Shu Uemura
L'Oréal
Montreal, QC
- Full-time
Un environnement qui vous invite à sortir de votre zone de confort et à vous dépasser (ici, nous vous encourageons à tester de nouvelles idées et à prendre des risques !)
Added 2 days ago
AI
Functional Quality Assurance (QA) Tester
Apptoza Inc.
Mississauga, ON
- Contract
Role: Functional Quality Assurance (QA) Tester
Added 2 days ago
Lead Engineer, Test Development
Celestica International LP
Newmarket, ON
…testing each of its smaller elements and their interconnects) and Functional (verification that a design will perform its main…
Added 2 days ago
KG
French Automation Tester
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
We are seeking a French Automation Tester with strong experience in QA Automation and Contact Center (CCaaS) Testing. The ideal candidate will be responsible for developing and executing…
Added 2 days ago
C
Software Engineer
Cisco
Ottawa, ON
- $130,400 to $181,400 CAD / year
- Full-time
…collaboration and constant innovation, working closely with cross-functional teams to solve complex infrastructure challenges in real-time. We cultivate a culture of continuous learning and…
Added 2 days ago
CC
RQ11674 - Systems Testing/QA Specialist
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
…cases and executing these against the various components. The tester will work with the testing lead and IT lead of each project as well as the project team members in the analysis, design,…
Added 2 days ago
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QA SOFTWARE TESTER II
GreenShield
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We’re looking for a QA Software Tester II who is passionate about delivering seamless, reliable digital experiences. In this role, you’ll play an important part in ensuring the quality of…
Added 2 days ago
SS
Functional Quality Assurance (QA) Tester
Syncredible Solutions
Mississauga, ON
- $45 to $50 CAD / hour
- Contract
We are seeking an experienced Functional QA Tester to support the testing of cloud-based applications, integrations, and enhancements. The ideal candidate will have strong hands-on manual…
Added 3 days ago
AI
Bilingual IVR Automation tester
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
We are looking for an experienced IVR Automation Tester to support Quality Assurance (QA) automation for Contact Centre (CCaaS) programs. The candidate should have strong hands-on…
Added 3 days ago
C
Développeur Intermédiaire SR- Microsoft Business Central
CGI
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Concevoir, développer et tester des extensions et personnalisations dans Microsoft Dynamics 365 Business Central (langage AL).
Added 3 days ago
Marketing Specialist, Events/Spécialiste du marketing, événements
Make-A-Wish Canada / Rêves d'enfants Canada
Montreal, QC
…and retention efforts. The role partners closely with cross-functional teams to deliver an exceptional participant experience while ensuring all communications align with the organization's…
Added 3 days ago
S
Retail Development Specialist (12-Month Contract)
Shiseido
Markham, ON
- $65,000 to $75,000 CAD / year
- Contract
Lead special projects and field support initiatives, including sales presentations, territory changes, onboarding of Sales & Education Executives, and cross-functional coordination.
Added 3 days ago
M
RQ11674 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
against the various components. The tester will work with the testing lead and
Added 3 days ago
BI
Analyste principal, Implantation Epicor / Senior Analyst, Epicor Implementation
Balcan Innovations Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…informatiques et financiers. Vous contribuerez à définir, configurer, tester et déployer les processus qui soutiendront notre entreprise pendant de nombreuses…

K&K Global Talent Solutions INC.

French IVR Automation Tester

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Position: French IVR Automation Tester

Location: Toronto, ON (Hybrid)

Employment Type: Full Time

Experience Required: 5 + Years

Role Summary:

We are seeking a Bilingual IVR Automation Tester with strong experience in Contact Center (CCaaS) QA Automation. The ideal candidate will be responsible for designing, executing, and maintaining automated IVR test suites using Cyara Velocity while validating end-to-end customer journeys across contact center platforms.

Required Skills:

Hands-on experience with Cyara Velocity automation testing.
Strong knowledge of IVR and Contact Center Testing.
Experience with telephony concepts including SIP, routing, queueing, and call transfers.
Expertise in QA methodologies, test management, and defect tracking tools.
Excellent analytical and troubleshooting skills.

Key Responsibilities:

Develop and execute automated IVR test cases using Cyara Velocity.
Perform functional, integration, regression, and end-to-end testing of IVR call flows.
Validate IVR menus, prompts, DTMF inputs, speech recognition, call routing, transfers, queue management, and error handling scenarios.
Test inbound routing, agent handoffs, and context/data transfers within Genesys Cloud CX or similar CCaaS platforms.
Create reusable, parameterized automation scripts and maintain regression suites.
Analyze test results, troubleshoot automation failures, and support defect triage activities.
Coordinate test environments, prepare test data, and support SIT/UAT and production validations.

Preferred Background:

Experience with Genesys Cloud CX and Genesys Architect.
Knowledge of ACD/Skills-Based Routing.
API Testing and CI/CD exposure.
Experience with Cyara Cruncher/Pulse, ASR/TTS technologies, and multilingual IVR testing.
Agile/Scrum environment experience.

Apply About employer

More about this job

Responsibilities

Develop and maintain automated IVR test suites using Cyara Velocity, and perform functional, integration, regression, and end-to-end testing of contact center call flows. Validate customer journeys, routing, transfers, queues, and data handoffs; analyze failures, support defect triage, and coordinate test environments and test data for SIT/UAT and production validation.

Requirements

Requires at least five years of experience, hands-on Cyara Velocity automation testing, and strong knowledge of IVR and contact center QA. Candidates should understand telephony concepts such as SIP, routing, queueing, and transfers, and have strong analytical and troubleshooting skills; Genesys Cloud CX, API testing, CI/CD, and multilingual IVR experience are preferred.

Skills

Cyara Velocity
IVR Automation Testing
Contact Center Testing
CCaaS
SIP
Call Routing
Queue Management
Call Transfers
Genesys Cloud CX
Genesys Architect
QA Methodologies
Test Management
Defect Tracking
API Testing
CI/CD
ASR/TTS

Visa sponsorship

Not detected in the job text

Keywords

Cyara Velocity
Cyara Cruncher
Cyara Pulse
IVR
Contact Center
CCaaS
Genesys Cloud CX
Genesys Architect
SIP
ACD
Skills-Based Routing
Call Routing
Queue Management
DTMF
Speech Recognition
ASR
TTS
API Testing
CI/CD
QA Automation
Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
Test Management
Defect Tracking
SIT
UAT
Agile
Scrum

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