Jira Service Management Intake & Automation Developer
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Experience Required: 6 -8 Years
- Posting language
- English
- Posted
Original job description
Position: Jira Service Management Intake & Automation Developer
Location: Toronto, ON (Onsite)
Employment Type: Full-Time
Experience Required: 6 -8 Years
Position Overview:
We are seeking a highly skilled Jira Intake & Automation Developer to design, implement, and optimize Jira-based intake and workflow automation solutions. The ideal candidate will have strong expertise in Jira administration, workflow design, automation, integrations, and process improvement to support enterprise business operations.
Key Responsibilities:
- Configure and administer Jira projects, workflows, screens, custom fields, permissions, and dashboards.
- Design and maintain Jira Automation rules for intake, approvals, routing, notifications, escalations, and process orchestration.
- Develop and enhance Jira workflows, request types, forms, and customizations to meet business requirements.
- Integrate Jira with external systems using REST APIs, HTTP calls, webhooks, and automation frameworks.
- Build and support custom automations and workflow enhancements using Python and/or Java-based scripting.
- Collaborate with business and technical stakeholders to translate requirements into scalable Jira solutions.
- Troubleshoot, optimize, and continuously improve Jira processes and automation performance.
Required Skills:
- Strong hands-on experience with Jira Administration and configuration.
- Proven expertise in Jira Automation and workflow development.
- Experience with Jira integrations using APIs, webhooks, and external platforms.
- Basic programming/scripting knowledge in Python and/or Java.
- Excellent analytical, problem-solving, and communication skills.
Preferred Qualifications:
- Experience with Jira Service Management (JSM).
- Knowledge of Script Runner and advanced Jira customization.
- Experience working in Agile/Scrum environments.
- Exposure to enterprise workflow automation and digital transformation initiatives.
More about this job
Responsibilities
Configure and administer Jira projects, workflows, forms, permissions, dashboards, and automation rules for intake, approvals, routing, notifications, and escalations. Integrate Jira with external systems and continuously improve workflow performance in collaboration with business and technical stakeholders.
Requirements
Requires 6–8 years of experience, strong hands-on Jira administration and configuration skills, and proven expertise in Jira Automation and workflow development. Candidates should have experience with APIs and webhooks, basic Python and/or Java scripting knowledge, and strong analytical, problem-solving, and communication skills; JSM experience is preferred.
Skills
- Jira Administration
- Jira Automation
- Workflow Development
- Jira Service Management
- API Integrations
- REST APIs
- Webhooks
- Python
- Java
- ScriptRunner
- Workflow Design
- Process Improvement
- Agile/Scrum
- Troubleshooting
- Stakeholder Collaboration
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Consulting
Keywords
- Jira
- Jira Service Management
- Jira Administration
- Jira Automation
- Workflows
- Intake Management
- Request Types
- Forms
- Custom Fields
- Dashboards
- Permissions
- REST APIs
- HTTP Calls
- Webhooks
- Python
- Java
- ScriptRunner
- Integrations
- Approvals
- Process Orchestration
- Process Improvement
- Digital Transformation
- Agile
- Scrum