Closed listing
QE with CC Tools & Tech + Amazon Connect
- Toronto, ON, Canada
$110,000 to $120,000 CAD / year · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- $110,000 to $120,000 CAD / year
- Job type
- Full-time
- Closing date
- Experience
- Experience: 10+ Years
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Role: QE with CC Tools & Tech + Amazon Connect
Location: Toronto, ON (Hybrid)
Experience: 10+ Years
Employment: Full-Time
Key Responsibilities:
- Expertise in Quality Engineering (QE) for Contact Center platforms.
- Experience with IVR/Routing Automation using tools such as Cyara, Hammer, or similar.
- Strong experience in UI and API automation testing using tools such as Selenium, Postman, Karate, or equivalent.
- Experience in Agent Desktop Automation.
- Strong proficiency in Core Java.
- Ability to provide technical leadership for maintenance releases, enhancements, and ongoing support activities.
- Hands-on experience with Bitbucket/Git, JIRA, Confluence, and IDEs such as IntelliJ IDEA or Eclipse.
- Experience working in a structured Scaled Agile environment.
- Strong knowledge of AWS Amazon Connect is highly desirable.
- French language testing capability is mandatory. The candidate must be proficient in French and able to test and validate French-language applications, IVR flows, prompts, NLU interactions, agent journeys, and end-to-end Contact Center solutions.
- Experience testing multilingual Contact Center applications (English and French) will be a strong advantage.
More about this job
Responsibilities
Lead quality engineering and automation testing for Contact Center platforms, including IVR and routing flows, agent desktops, and UI and API functionality. Provide technical leadership for maintenance releases, enhancements, and ongoing support, including validation of French-language and end-to-end Contact Center experiences.
Requirements
Requires 10+ years of experience, strong Core Java skills, and hands-on experience with Contact Center testing, automation tools, and development collaboration tools. French proficiency and the ability to test French-language applications and Contact Center journeys are mandatory; Amazon Connect experience is highly desirable.
Skills
- Quality Engineering
- Contact Center Platforms
- IVR And Routing Automation
- Cyara
- Hammer
- UI Automation Testing
- API Automation Testing
- Agent Desktop Automation
- Core Java
- Amazon Connect
- French Language Testing
- Bitbucket
- Git
- JIRA
- Confluence
- Scaled Agile
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Engineering
Keywords
- Quality Engineering
- Contact Center
- IVR
- Routing Automation
- Cyara
- Hammer
- UI Automation
- API Automation
- Selenium
- Postman
- Karate
- Agent Desktop Automation
- Core Java
- AWS
- Amazon Connect
- Bitbucket
- Git
- JIRA
- Confluence
- IntelliJ IDEA
- Eclipse
- Scaled Agile
- French Language Testing
- Multilingual Testing
- NLU
- End-To-End Testing
- Maintenance Releases
- Enhancements
- Ongoing Support