General Manager

K1 Speed is an international indoor electric go-karting entertainment company that has more than 100 locations worldwide, including 4 in Canada.

K1 Speed Canada is looking for a General Manager for our Cambridge Location

K1 Speed Cambridge

320-355 Hespeler Rd, Cambridge, ON N1R 6B3

k1speed.ca

“Customers will never love a company until the employees loves it first”

Job Description

The General Manager will lead the K1 Speed Cambridge team that includes 2 other members of the management team, supervisors, and 30+ employees.

• Full time, permanent position
• Approx. 40-44 hours per week
• Must have open availability including weekends

Duties and Responsibilities

• Staffing duties including: recruiting, interviewing, hiring, training, disciplining, and firing
• Payroll duties including: confirming written records, correcting punch errors, submitting final timecards
• Cash handling duties including: preparation of tills, change fund maintenance, and preparation of deposits
• Customer interaction and auditing of customer experience
• Ordering and purchasing operational supplies, concessions, and retail merchandise
• Performing operational paperwork duties including safety, accounting and inventory
• Creating schedules and employee communications
• Corresponding with and providing regular reports to corporate office personnel
• Expanding the marketing and promotional presence of K1
• Maintaining the effective operational feasibility of the center
• Maintaining the highest standard of facility appearance including storage areas and the parking lot
• Coordinate with your regional manager to ensure that all facility maintenance is performed quickly
• Ensuring that:
• Cashiers adhere to correct cash handling procedures and sell effectively
• Track Attendants run races safely, efficiently and professionally
• Mechanics maintain our karts in peak working condition
• All staff are strictly adhering to company policies and providing outstanding customer service

Qualifications

• Previous General Manager / Site Manager experience preferred.
• High school diploma or post-secondary school degree
• 5+ years of experience in a management role
• Experience with Google Apps including Google Docs and Google Drive
• 5+ years of experience in customer service

The successful candidate will have previous experience in:

• Leading a large team
• Providing exceptional customer service
• Passion for creating/maintaining a safe and fun work environment
• Strong people management skills
• Training and development
• Making decisions in a fast paced environment

Why you want to work for K1 Speed

• Benefits
• Extended health care
• Vision care
• Dental coverage
• Vacation/paid time off
• Development opportunities

Mission Statement

At K1 Speed we strive to provide our customers with an outstanding racing experience that surpasses all of their expectations.

• We bring the world of competitive racing directly to our customer’s neighborhoods, offering all the thrills and excitement of an authentic racing experience using state-of-the-art electric go karts, and tracks designed with the safest and most protective barrier system available.
• We train and coach our staff on a daily basis to maintain the highest level of mind-blowing customer service that leaves those who visit us feeling like a valued member of the K1 Speed family.
• We never compromise on safety, and are committed to delivering a world-class entertainment experience by professionally and diligently maintaining our racing karts and equipment to the highest possible standard.
• We maintain a safe, clean, professional and family friendly racing environment so as to ensure the health and enjoyment of our customers and their families.

Job Types: Full-time, Permanent

Starting Salary Band - $56,000.00

Experience:

• Customer service: 5 years (preferred)
• Management: 5 years (required)

Licence/Certification:

• Smart Serve (preferred)
• First Aid Certification (preferred)

Work Location: In person

K1 Speed Canada is an equal opportunity employer. As per the AODA, if you need accommodation at any time throughout the recruitment process, please contact us.