HR and Operational Excellence Manager

Passion for HR, Operational Forensics & Organizational Improvement

We are particularly interested in candidates who genuinely enjoy HR forensics, organizational diagnostics, problem-solving, and business transformation.

The ideal candidate is naturally curious, analytical, investigative, and energized by understanding how organizations really function - not simply how they appear on paper.

We want someone who:

Loves digging into complex people, management, performance, and operational challenges to uncover underlying problems.

Enjoys analyzing employee turnover, productivity, workload distribution, workplace culture, and management effectiveness.

Is confident asking difficult questions, challenging assumptions, and having honest conversations with employees and leadership.

Can identify patterns, connect information, distinguish symptoms from root causes, and develop practical solutions.

Brings fresh perspectives, creative ideas, and proven solutions from previous professional experience.

Enjoys working directly with founders and business owners as a trusted sounding board and strategic execution partner.

Has an entrepreneurial spirit and thrives in environments where they can independently build systems and improve existing practices.

Finds satisfaction not merely in identifying problems, but in implementing changes and seeing measurable results.

Demonstrates sound judgment, discretion, fairness, and confidentiality when investigating sensitive employee or organizational matters.

Is self-motivated, conscientious, decisive, and persistent in following through until meaningful improvements are achieved.

What Makes This Opportunity Different

This is a six-month, Calgary-based, hands-on transformation assignment involving both Canadian and Indian operations.

We are not looking for someone who simply enjoys traditional HR administration.

We want someone who gets excited about walking into an organization, understanding its challenges, uncovering opportunities, challenging the status quo, and helping build a stronger, more efficient, accountable, and successful business.

Candidates must demonstrate successful experience conducting organizational assessments, resolving complex problems, and implementing meaningful change, supported by real examples and professional references.

Expected Deliverables

Independent HR and organizational diagnostic report.

Employee workload, staffing, and management effectiveness assessment.

Recruitment, retention, and performance improvement plan.

Implemented KPI, workload, and KAD Connect monitoring processes.

Documented organizational and operational improvements.

Weekly, monthly progress reports outlining completed changes, measurable results, and unresolved issues.

Final six-month transformation report and recommendations for the next 12 months.

Review the current organization, employee structure, management practices, turnover, workload, KPIs, HR systems, and operational processes. Interview employees and managers and identify immediate corrective actions

Present a prioritized assessment, identify root causes, clarify responsibilities, establish improvement ownership, and begin implementing agreed structural and process changes.

Implement stronger KPI monitoring, KAD Connect reporting, workload management, management follow-ups, and performance-improvement procedures.

Improve recruitment effectiveness, onboarding, employee engagement, retention planning, management capability, and training systems.

Evaluate whether changes are delivering results. Address remaining problems, strengthen management accountability, and make further improvements.

Present measurable outcomes, improvements implemented, unresolved issues, future staffing and leadership recommendations, and a 12-month organizational development roadmap.

Essential Candidate Requirements

Substantial, successful experience in HR leadership, business operations, organizational improvement, or transformation.

Demonstrated experience conducting organizational assessments and successfully implementing changes.

Practical experience working with Canadian and Indian teams strongly preferred.

Exceptional spoken and written English.

Strong analytical, investigative, negotiation, and decision-making capabilities.

Confidence, assertiveness, professional integrity, and the ability to handle challenging conversations.

Entrepreneurial mindset, self-motivation, initiative, and a strong sense of ownership.

Experience working directly with CEOs, founders, or senior business leaders.

Proven ability to improve operational performance, employee accountability, and organizational effectiveness.

Candidates must provide at least three real examples of successful organizational improvements or challenging situations they personally resolved, including their actions and measurable results, supported by professional references.