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Added 3 hours ago
BS
Bilingual Inside Sales & Order Management Representative
Bilingual Source
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
Our client, an established company in the industrial manufacturing sector, is looking for a Bilingual Inside Sales Representative to join its Mississauga team. This is a customer-focused,…
Added 6 hours ago
SR
Bilingual Inside Sales Representative
STRIVE Recruitment Inc.
Montreal, QC
- $65,000 to $85,000 CAD / year
- Full-time
As a Bilingual Inside Sales Representative, you will be responsible for driving revenue through a combination of inbound sales support and proactive outbound efforts. You will act as a key…
Added 7 hours ago
RS
Conseiller(ère) en location – Programme de développement en gestion (Anjou)
Ryder System, Inc.
Montreal, QC
- Full-time
Added 17 hours ago
IF
Conseiller(ère) en location – Programme de développement en gestion (Anjou)
Impact Fulfillment Services
Montreal, QC
- Full-time
Added 1 day ago
MI
Inside Sales Representative
Marketing Impact Limited
Concord, ON
- Full-time
Identify new business opportunities through outbound prospecting, inbound inquiries and lead follow-up.
Added 1 day ago
L
Financial Service Representative - LendDirect Office 1501
LendDirect
Toronto, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 1 day ago
AF
Financial Service Representative - LendDirect Office 1501
Attain Finance
Toronto, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 1 day ago
KA
Automotive Call Center / BDC Representative
Kaizen Automotive Group
Calgary, AB
- Full-time
…Programs• Vehicle Purchase & Service Discounts• Paid Professional Development• Company‑Wide Appreciation Events• And SO MUCH…
Added 1 day ago
T
Contact Centre Representative – TD Auto Finance, Customer Service Specialist
TD
Brossard, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 day ago
T
Contact Centre Representative – TD Auto Finance, Customer Service Specialist
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 day ago
L
Financial Service Representative - LendDirect Office 1539
LendDirect
Sudbury, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 1 day ago
AF
Financial Service Representative - LendDirect Office 1539
Attain Finance
Sudbury, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 1 day ago
Conseiller(ère) en location – Programme de développement en gestion (Anjou)
Ryder Supply Chain Solutions
Montreal, QC · Anjou
Added 1 day ago
V
Sales Development Representative
Vanillasoft
Canada
- Full-time
As a Sales Development Representative, your mission is to source and secure high-quality first meetings for our Account Executives - AE-led discovery and demo conversations that prospects…
Added 1 day ago
TM
Sales Representative (Inside Sales)
The ML Group
Toronto, ON
- Full-time
ML Group is seeking a motivated and customer-focused Sales Representative to support the growth of our ready-mix concrete business throughout the GTA. This position serves as the primary…
Added 1 day ago
M
Bilingual Licensed Insurance Advisor
Manulife
Toronto, ON · Montreal, QC · Halifax, NS
- Full-time
Support new clients by handling inbound calls about Health & Dental, Travel, and Life Insurance
Added 1 day ago
K
Sales Development Representative
Kaseya
Toronto, ON
- Full-time
Kaseya is seeking motivated, results-driven Sales Development Representatives (SDRs) to support our continued growth by generating qualified sales pipeline for our global Account Executive…
Added 1 day ago
Sales Development Representative
Kaseya Careers
Toronto, ON
Kaseya is seeking motivated, results-driven Sales Development Representatives (SDRs) to support our continued growth by generating qualified sales pipeline for our global Account Executive…
Added 1 day ago
H
Sales Representative
Haystack
Canada
- Full-time
This employer is hiring a Sales Representative to drive growth and bring new partners into a modern, security-first business continuity platform community. The role involves managing the…
Added 1 day ago
C
Business Development Manager
CYGNVS
Toronto, ON
- Full-time
Based in or willing to work from Toronto, with the ability to be in-office 3–4 days per week
Added 1 day ago
C
Business Development Representative
CYGNVS
Toronto, ON
- Full-time
Based in or willing to work from Toronto, with the ability to be in-office 3–4 days per week
Added 1 day ago
L
Financial Service Representative - LendDirect Office 1586
LendDirect
Calgary, AB
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 2 days ago
S
Strategic Accounts Manager
SaskTel
SK · Saskatchewan, Canada
- Full-time
…an opportunity to be at the forefront of technology-driven business solutions, working with inbound leads and, telesales, and our door-to-door sales team, while also identifying new…
Added 2 days ago
AF
Financial Service Representative - LendDirect Office 1586
Attain Finance
Calgary, AB
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 2 days ago
BR
Inside Sales Account Manager
Buchanan Rubber
Montreal, QC
- Full-time
…customer accounts. Through proactive account management, outbound business development, and strong customer relationships, this role is responsible for retaining and expanding existing…

Kaizen Automotive Group

Automotive Call Center / BDC Representative

1313 36th Street NE, Calgary, AB, T2A 6P9, Canada

Full-time

Apply on careers-ca-kaizenauto.icims.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 10, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Brand Statement

Rev Up Your Career at CMP Automotive in Calgary, Alberta!

Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, CMP Automotive embraces Kaizen - ‘continuous improvement’ - as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.

At CMP Automotive, you’ll step into a fast‑paced, forward‑thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.

Start your engine - your next great opportunity begins here!

As part of the Kaizen Automotive Group, CMP Automotive is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued. Full‑Time employees enjoy a robust benefits package, including:

Competitive Compensation• Dental & Extended Health Coverage• Company Pension• Paid Time Off• Life & Disability Insurance• Employee & Family Assistance Programs• Vehicle Purchase & Service Discounts• Paid Professional Development• Company‑Wide Appreciation Events• And SO MUCH MORE!

Overview

Position Summary

We are currently seeking a motivated and customer-focused Call Center / BDC Associate to join our Service team. This role is key in supporting our dealerships by handling inbound service-related calls, setting appointments, and capturing additional opportunities for our service departments - such as maintenance packages, warranty services, and recall information. As the first point of contact for many customers, you’ll represent the professionalism and service standards of the Kaizen Automotive Group while playing a vital role in enhancing customer loyalty and satisfaction. Our ideal candidate is extremely outgoing, driven to succeed, and possesses the ability to thrive when multi-tasking in a fast-paced environment. If you’re passionate about automotive and committed to providing exceptional customer service, we’d love to hear from you.

Responsibilities and Qualifications

Key Responsibilities

Answer inbound service calls on behalf of multiple Kaizen dealerships with professionalism and courtesy.
Schedule service appointments efficiently, considering customer needs and dealership availability.
Identify and communicate potential opportunities for dealership services (e.g. maintenance, warranty coverage, recalls, and service specials).
Accurately enter and update customer information and appointment details in our CRM systems.
Provide general service information, follow-up calls, and appointment reminders as needed.
Handle inquiries, resolve minor concerns, and escalate complex issues to the appropriate dealership personnel.
Maintain a strong understanding of dealership services, promotions, and manufacturer programs.
Meet individual performance goals (e.g. call volume, appointment set rate, customer satisfaction).
Work closely with the Service team at each Kaizen location to ensure a seamless customer experience for our guests
Maximize productivity and CSI (Customer Satisfaction Index) to drive long-term loyalty and ensure maximum profitability
Proactively address and resolve customer concerns or escalations
Other duties as required by the Dealership Leadership team or our OEM partners

Qualifications

High school diploma or equivalent; post-secondary education is considered a plus
Previous call center, BDC, or customer service experience preferred (automotive industry experience is a plus).
Strong communication and interpersonal skills with a customer-first attitude.
Ability to multitask and work in a fast-paced environment.
Proficient in Microsoft Office and CRM platforms- experience with CDK, Xtime, or similar systems is a huge asset
Ability to adequately pass a pre-employment background screening
Professional appearance and demeanor when dealing with clients, vendors, and guests on behalf of the Kaizen Automotive organization
Ability to work flexible hours, including evenings and some weekends
Strong interpersonal and communication skills
High level of energy, professionalism, and a customer-focused mindset

Fuel your career at Kaizen Automotive’s BDC - where drive, ambition, and opportunity are always in motion! APPLY TODAY!

INDCHO

Apply on careers-ca-kaizenauto.icims.com About employer

More about this job

Responsibilities

Handle inbound service calls for multiple dealerships, schedule appointments, update customer records, and provide service information and follow-up. Identify relevant service opportunities, resolve or escalate customer concerns, and work with dealership teams to support customer satisfaction and performance goals.

Requirements

A high school diploma or equivalent is required, while post-secondary education is a plus; previous call center, BDC, or customer service experience is preferred. Candidates should have strong communication skills, be comfortable multitasking in a fast-paced environment, be proficient with Microsoft Office and CRM platforms, and be available for flexible hours including some evenings and weekends.

Skills

Customer Service
Inbound Call Handling
Appointment Scheduling
Multitasking
Communication
Interpersonal Skills
Customer Concern Resolution
Sales Opportunity Identification
Microsoft Office
CRM Platforms
Call Center Operations
Performance Goal Achievement
Customer Satisfaction

Benefits

Dental Coverage
Extended Health Coverage
Company Pension
Paid Time Off
Life Insurance
Disability Insurance
Employee and Family Assistance Programs
Vehicle Purchase and Service Discounts
Paid Professional Development
Company-Wide Appreciation Events

Visa sponsorship

Not detected in the job text

Keywords

Automotive
Business Development Center
BDC
Call Center
Customer Service
Inbound Calls
Service Appointments
Appointment Reminders
CRM
CDK
Xtime
Microsoft Office
Maintenance Packages
Warranty Services
Vehicle Recalls
Service Specials
Customer Satisfaction Index
Customer Loyalty
Call Volume
Appointment Set Rate
Dealership Services
Manufacturer Programs
Kaizen
Continuous Improvement

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