Client Success Specialist
- 1260 Highfield Crescent SE, Calgary, AB, T2G 5M3, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 2+ years of experience in customer service, client success, account management, or a related role.
- Posting language
- English
- Posted
Original job description
Overview
This role is ideal for someone who is customer-focused, highly organized, and thrives in a fast-paced environment. You'll build strong client relationships, support service delivery, and contribute to customer satisfaction and retention while working within a collaborative and growing team.
Responsibilities and Qualifications
- Serve as a primary contact for client inquiries and service requests.
- Build and maintain strong client relationships.
- Coordinate client needs with internal departments to ensure timely resolution.
- Monitor and address customer concerns proactively.
- Support client onboarding and ongoing account management.
- Maintain accurate client records and documentation.
- Assist with reporting, process improvements, and special projects.
- Contribute to customer retention and satisfaction initiatives.
Qualifications
- 2+ years of experience in customer service, client success, account management, or a related role.
- Strong communication and relationship-building skills.
- Excellent organizational and time-management abilities.
- Proven problem-solving and conflict-resolution skills.
- Proficiency in Microsoft Office and CRM systems.
- Ability to manage multiple priorities in a fast-paced environment.
- Fleet, automotive, leasing, or transportation industry experience is an asset.
INDSF
More about this job
Responsibilities
The Client Success Specialist serves as the primary contact for client inquiries and manages ongoing account relationships. They coordinate with internal departments to resolve issues, support onboarding, and contribute to customer retention initiatives.
Requirements
Candidates must have at least 2 years of experience in customer service, account management, or a related field. Proficiency in Microsoft Office and CRM systems is required, along with strong communication and organizational skills.
Skills
- Customer Service
- Client Success
- Account Management
- Relationship Building
- Communication
- Organizational Skills
- Time Management
- Problem Solving
- Conflict Resolution
- Microsoft Office
- CRM Systems
- Reporting
- Process Improvement
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Administrative
- Transportation
Keywords
- Client Success
- Customer Service
- Account Management
- Relationship Management
- CRM
- Microsoft Office
- Onboarding
- Reporting
- Process Improvement
- Fleet
- Automotive
- Leasing
- Transportation
- Conflict Resolution
- Client Retention