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Added 11 mins ago
PI
Intermediate‑Senior Civil Engineer Emissions Reduction and Compliance Group
Pinchin in Canada
Mississauga, ON
- $95,000 to $125,000 CAD / year
- Full-time
Develop design concepts, calculations, drawings, specifications, and technical reports suitable for client review, permitting, tendering, and construction support
Added 25 mins ago
NB
Senior Advisor Innovation and Performance
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Advisor, Innovation and Performance within the Insurance Sales and Distribution team at National Bank means acting as a strategic partner in the sector’s transformation…
Added 25 mins ago
V
Lead Optimizely Solutions Architect
Valtech
Canada
- Full-time
…platforms, guide multidisciplinary teams, and act as a trusted advisor to clients navigating complex digital transformation…
Added 25 mins ago
N
Commercial Lines Account Manager
Navacord
Sudbury, ON
- $60,000 to $80,000 CAD / year
- Full-time
…account management. This role is the primary liaison between the client and the insurance company, acting as the advisor and advocate for the client in commercial insurance related matters…
Added 25 mins ago
N
Commercial Lines Account Manager
Navacord
Sault Ste. Marie, ON
- $65,000 to $80,000 CAD / year
- Full-time
…account management. This role is the primary liaison between the client and the insurance company, acting as the advisor and advocate for the client in commercial insurance related matters…
Added 25 mins ago
M
Human Resources Advisor
MyHR
Squamish, BC
- Full-time
Maintain regular client engagement between active tickets, checking in on outstanding matters, upcoming needs, and overall satisfaction.
Added 25 mins ago
R
Home Equity Referral Specialist- EN
RBC
Montreal, QC
- Full-time
…application doesn't initially fit RBC's criteria. As a One RBC advisor, you connect declined clients with approved third-party lenders while developing realistic transition strategies that…
Added 25 mins ago
PC
Intermediate‑Senior Civil Engineer Emissions Reduction and Compliance Group
Pinchin Canada
Mississauga, ON
- $95,000 to $125,000 CAD / year
- Full-time
Develop design concepts, calculations, drawings, specifications, and technical reports suitable for client review, permitting, tendering, and construction support
Added 26 mins ago
Settlement Advisor, NSP WIndsor
YMCA of Southwestern Ontario
Windsor, ON
Position: Part Time Settlement Advisor (Spanish Speaking)
Added 26 mins ago
A
Technical Support Lead
Accenture
Toronto, ON
- Full-time
Cloud First - Software Engineering is a high performing team to join! We focus on client adoption of disruptive technologies, technology architecture and providing specialized skills…
Added 26 mins ago
R
CLIENT ADVISOR
RBC
Thunder Bay, ON
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 26 mins ago
R
Associate Advisor
RBC
Sherbrooke, QC
- Full-time
RBC Dominion Securities is seeking an Associate Advisor to join a dynamic advisory team specialized in providing wealth management services to a sophisticated clientele. You will deepen…
Added 26 mins ago
R
Home Equity Referral Specialist
RBC
Montreal, QC · Quebec, QC
- Full-time
…application doesn't initially fit RBC's criteria. As a One RBC advisor, you connect declined clients with approved third-party lenders while developing realistic transition strategies that…
Added 26 mins ago
R
Client Advisor
RBC
Virden, MB
- Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 26 mins ago
R
Banking Advisor
RBC
Saguenay, QC
- Full-time
As part of RBC's commitment to providing exceptional client service and achieving its business objectives, the ability and willingness to travel or work from any RBC location listed in this…
Added 40 mins ago
MB
Conseiller(ère) en horlogerie de luxe/ Luxury Watch Advisor
Maison Birks
Montreal, QC
- Full-time
As a Luxury Watch Advisor at our flagship store in downtown Montreal, you will serve as an ambassador for Rolex, embodying the excellence, prestige, and exceptional service associated with…
Added 42 mins ago
CF
Insurance Compliance Specialist
CU Financial Management
NS · Bedford, NS
- Full-time
…planning solutions to clients across the region. Our dedication to client success and financial planning excellence sets us apart, and we take pride in the impact we make on our clients'…
Added 42 mins ago
D
Personal Finance Advisor
Desjardins
Mont-Tremblant, QC · Caisse Desjardins du Grand-Mont-Tremblant
- Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 42 mins ago
C
Private Banking Advisor
CIBC
Fredericton, NB
- Full-time
…CIBC Private Wealth Management. You will also support overall client needs for broader Wealth Advisory services including Investment, Retirement and Estate Planning…
Added 42 mins ago
C
Mobile Mortgage Advisor – Bilingual
CIBC
Gatineau, QC
- Full-time
…clients achieve their home ownership dreams. As a Mobile Mortgage Advisor, you’ll have the flexibility to meet with your clients where and when it’s convenient for them. You’ll make lasting…
Added 42 mins ago
A
Associate Account Director
ApplyBoard
Kitchener, ON
- Full-time
…institutional partners across one or more regions. Acting as a trusted advisor, you will drive engagement, satisfaction, and adoption of ApplyBoard’s services. Your day-to-day…
Added 54 mins ago
RD
Associate- EN
RBC Dominion Securities
Laval, QC
- Full-time
…external point of contact, you will play a key role in maintaining client accounts, ensuring account administration and documentation remain up to date and compliant, and working with an…
Added 54 mins ago
RD
Associate Advisor- EN
RBC Dominion Securities
Sherbrooke, QC
- Full-time
RBC Dominion Securities is seeking an Associate Advisor to join a dynamic advisory team specialized in providing wealth management services to a sophisticated clientele. You will deepen…
Added 54 mins ago
RD
Associate Advisor- EN
RBC Dominion Securities
Laval, QC
- Full-time
RBC Dominion Securities is seeking an Associate Advisor to join a dynamic advisory team specialized in providing wealth management services to a sophisticated clientele. You will deepen…
Added 54 mins ago
R
CLIENT ADVISOR
RBC
Thunder Bay, ON
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…

Kaizen Technologies

Customer Success with Observability

Montreal, QC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 6, 2026
Experience: Work Experience 10Years
Posting language: English
Posted: Oct 7, 2026

Original job description

Title : Customer Success with Observability

Location: Montreal, Quebec, Canada - Onsite

Primary Skill : Grafana, Observability, Kubewatch

Job Description :

Consultant shall provide capacity to the Observability Tracing Squad Product Owner.

Detailed tasks include, but are not limited to the following:

Own the entire relationship with customers, including onboarding, implementation, training, adoption, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Maintain existing customer-success metrics and data as directed

Responsibilities include, but are not limited to the following

Serve as day-to-day contact of our customer base, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
Review the customer journey, determine how it s supported, and use a consultative approach to help clients overcome issues and achieve their goals
Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings Prepare documentation or visuals of campaign performance for client; analyze trends to identify areas for improvement
Work with our fleet leadership team to boost customer referrals and develop case studies Basic understanding of Observability.
Basic experience of working under Linux.
Helps in technical troubleshooting, help customers in instrumentation of the applications to send teler observability tools..
C. Maintain technical documentation in our teams internal and user facing docs.

Required skills and qualifications include, but are not limited to the following:

Three to five years of experience in customer success Strong skills in verbal and written communications, strategic planning, and project management
Analytical and process-oriented mindset
Ability to work effectively across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred skills and qualifications include, but are not limited to the following:

Bachelor s degree or equivalent in Computer Science or Communications Knowledge of Jira Prior Knowledge .
Work Experience 10Years

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More about this job

Responsibilities

Manage the customer relationship across onboarding, implementation, training, adoption, retention, and satisfaction, while serving as a trusted advisor and day-to-day customer contact. Support observability troubleshooting and application instrumentation, coordinate project workflows, analyze customer and campaign performance, and maintain customer-success strategies, metrics, and documentation.

Requirements

The posting requests 10 years of work experience and also describes three to five years of customer-success experience. Candidates should have strong communication, strategic planning, project management, analytical, and process-oriented skills, and be able to collaborate across departments in a deadline-driven environment; a bachelor's degree or equivalent in Computer Science or Communications and Jira knowledge are preferred.

Skills

Customer Success
Observability
Grafana
Kubewatch
Linux
Technical Troubleshooting
Application Instrumentation
Customer Onboarding
Customer Retention
Customer Training
Strategic Planning
Project Management
Written and Verbal Communication
Data Analysis
Technical Documentation
Jira

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Observability
Grafana
Kubewatch
Linux
Jira
Observability Tracing
Customer Onboarding
Implementation
Customer Training
Product Adoption
Customer Retention
Customer Satisfaction
Technical Troubleshooting
Application Instrumentation
Telemetry
Technical Documentation
Customer-Success Metrics
Customer Journey
Project Management
Strategic Planning
Data Analysis
Campaign Performance
Third-Party Service Providers
Customer Referrals
Case Studies
Computer Science
Communications

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