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Added 7 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 7 mins ago
SD
Cashier, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Regina, SK
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
SD
Cashier, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Guelph, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
SD
Cashier, Hourly Union Part Time Day Greenlight Requisition
Shoppers Drug Mart
Vancouver, BC
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
SD
Cashier, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Aurora, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Coquitlam, BC
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Langley (District), BC
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 4 hours ago
SD
Cashier, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 5 hours ago
SD
Cashier, Hourly Part Time Day
Shoppers Drug Mart
Teulon, MB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 5 hours ago
SD
Cashier, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Thunder Bay, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 6 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 7 hours ago
SD
Cashier, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Thunder Bay, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 8 hours ago
T
Data Excellence Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
Lead data stewardship, governance, and documentation. Perform hands-on stewardship activities: data owner/steward touchpoints, dataset reviews, and issue triage. Lead Master Data Management…
Added 8 hours ago
T
CXF Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
5-7 years of relevant CRM/technology experience in pharmaceutical/life sciences, in roles such as CRM Product Owner, CRM/Technology Manager, Project Manager, Analyst, or Business Partner.
Added 8 hours ago
T
Data Products Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
University degree in a relevant field such as data analytics, computer science, information systems, business, or a related discipline, with 5-7 years of experience in roles that bridge…
Added 8 hours ago
SD
Cashier, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Burlington, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 8 hours ago
TE
Digital Client Experience Specialist
THE EMPIRE LIFE INS. CO
Kingston, ON · Toronto, ON
- Full-time
Collaborates closely with the Digital Product Owner to solution, prioritize, and support the broader strategic management of all Group Solutions digital assets.
Added 9 hours ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Sylvan Lake, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 12 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 12 hours ago
NB
Salesforce Application Architect
National Bank of Canada
Montreal, QC
- Full-time
Advise and guide the development team and the product owner by recommending different functional alternatives aligned with the architecture and guiding decisions and vision across the…
Added 13 hours ago
G
COO/CFO - GovernGPT (Montreal)
GovernGPT
Montreal, QC
- $150,000 to $220,000 USD / year
- Full-time
We do well. Very well, in fact. We have built a killer product and a killer sales motion.
Added 14 hours ago
O
Marketing Operations Manager
Optro
Remote, Canada
- $102,000 to $140,000 CAD / year
- Full-time
- Remote
This role exists to make our marketing systems reliable - so campaigns launch clean, leads route correctly, and the data behind our funnel can be trusted.
Added 16 hours ago
E
Global Delivery Manager (IT- SaaS)
Equisoft
Montreal, QC · HYBRID - Montreal, Canada
- Full-time
…Delivery Manager and works closely with Project Manager and Product Owner. The incumbent manages end-to-end execution of concurrent carrier engagements, ensuring efficient resource…
Added 17 hours ago
C
Sr. Security Service Manager, Application Security
CIBC
Toronto, ON
- Full-time
…projects, including proof of concepts, in the capacity of a product owner. Having a continuous improvement mindset is essential, as you will be responsible for identifying and implementing…
Added 17 hours ago
SD
Post Office Clerk, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…

Closed listing

Kaizen Technologies

Customer Success with Observability

Montreal, QC, Canada

Contract

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Contract
Closing date: Nov 6, 2026
Experience: Work Experience 10Years
Posting language: English
Posted: Oct 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Title : Customer Success with Observability

Location: Montreal, Quebec, Canada - Onsite

Primary Skill : Grafana, Observability, Kubewatch

Job Description :

Consultant shall provide capacity to the Observability Tracing Squad Product Owner.

Detailed tasks include, but are not limited to the following:

Own the entire relationship with customers, including onboarding, implementation, training, adoption, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Maintain existing customer-success metrics and data as directed

Responsibilities include, but are not limited to the following

Serve as day-to-day contact of our customer base, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
Review the customer journey, determine how it s supported, and use a consultative approach to help clients overcome issues and achieve their goals
Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings Prepare documentation or visuals of campaign performance for client; analyze trends to identify areas for improvement
Work with our fleet leadership team to boost customer referrals and develop case studies Basic understanding of Observability.
Basic experience of working under Linux.
Helps in technical troubleshooting, help customers in instrumentation of the applications to send teler observability tools..
C. Maintain technical documentation in our teams internal and user facing docs.

Required skills and qualifications include, but are not limited to the following:

Three to five years of experience in customer success Strong skills in verbal and written communications, strategic planning, and project management
Analytical and process-oriented mindset
Ability to work effectively across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred skills and qualifications include, but are not limited to the following:

Bachelor s degree or equivalent in Computer Science or Communications Knowledge of Jira Prior Knowledge .
Work Experience 10Years

About employer

More about this job

Responsibilities

Manage the customer relationship across onboarding, implementation, training, adoption, retention, and satisfaction, while serving as a trusted advisor and day-to-day customer contact. Support observability troubleshooting and application instrumentation, coordinate project workflows, analyze customer and campaign performance, and maintain customer-success strategies, metrics, and documentation.

Requirements

The posting requests 10 years of work experience and also describes three to five years of customer-success experience. Candidates should have strong communication, strategic planning, project management, analytical, and process-oriented skills, and be able to collaborate across departments in a deadline-driven environment; a bachelor's degree or equivalent in Computer Science or Communications and Jira knowledge are preferred.

Skills

Customer Success
Observability
Grafana
Kubewatch
Linux
Technical Troubleshooting
Application Instrumentation
Customer Onboarding
Customer Retention
Customer Training
Strategic Planning
Project Management
Written and Verbal Communication
Data Analysis
Technical Documentation
Jira

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Observability
Grafana
Kubewatch
Linux
Jira
Observability Tracing
Customer Onboarding
Implementation
Customer Training
Product Adoption
Customer Retention
Customer Satisfaction
Technical Troubleshooting
Application Instrumentation
Telemetry
Technical Documentation
Customer-Success Metrics
Customer Journey
Project Management
Strategic Planning
Data Analysis
Campaign Performance
Third-Party Service Providers
Customer Referrals
Case Studies
Computer Science
Communications

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