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Added 6 mins ago
P
Senior Product Manager, Digital Assets Squad
Purpose
Toronto, ON
- Full-time
…entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing historically underserved segments of the market. Purpose Unlimited’s businesses include…
Added 6 mins ago
P
Senior Product Manager, Fund Management
Purpose
Toronto, ON
- Full-time
…entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing historically underserved segments of the market. Purpose Unlimited’s businesses include…
Added 22 mins ago
MG
Part-Time Seasonal Sales Support Advisor (Montreal Holt Renfrew)
Moncler Group
Montreal, QC
- Part-time
Working across both front of house (FOH) and back of house (BOH), the Seasonal Sales Support Advisor partners with Client Advisors, Operations, Visual Merchandising, and store management to…
Added 22 mins ago
MG
Part-Time Seasonal Sales Support Advisor (Royalmount)
Moncler Group
Montreal, QC
- Part-time
Working across both front of house (FOH) and back of house (BOH), the Seasonal Sales Support Advisor partners with Client Advisors, Operations, Visual Merchandising, and store management to…
Added 33 mins ago
SP
Customer Success Manager - Global Public Sector
Salesforce Partner Canada
Toronto, ON
- Full-time
…functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing…
Added 33 mins ago
EI
Senior Advisor
ExcelGens, Inc.
Montreal, QC
- Contract
Job Title: Senior Advisor – Operational & Closure Readiness
Added 37 mins ago
S
Customer Success Manager - Global Public Sector
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing…
Added 37 mins ago
Trainee, Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Cochrane, ON
We’re searching for a Trainee, Insurance Advisor. Are you searching for new possibilities?
Added 37 mins ago
Trainee, Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Kirkland Lake, ON
We’re searching for a Trainee, Insurance Advisor. Are you searching for new possibilities?
Added 37 mins ago
I
Executive Recruiter
Infoblox
Burnaby, BC
- Full-time
Build and maintain high-quality, diverse pipelines for Senior Director, VP, and SVP-level positions across corporate, go-to-market, product, engineering, and other business functions
Added 37 mins ago
T
PIA Client Service Associate
TD
Markham, ON
- Full-time
…one-on-one relationship with a dedicated and professional Investment Advisor (IA), while maintaining active participation in decisions regarding their investment portfolio. It's a very…
Added 37 mins ago
T
PIA Client Service Associate
TD
Toronto, ON
- Full-time
…one-on-one relationship with a dedicated and professional Investment Advisor (IA), while maintaining active participation in decisions regarding their investment portfolio. It's a very…
Added 37 mins ago
SL
Advanced Case Manager - Insurance Sales - Mandarin
Sun Life
BC · Toronto, ON · Waterloo, ON · ON · Ontario Telecommuters
- Full-time
Participate in proactive outbound programs to increase Financial Advisor awareness of team services, product enhancements, and marketing initiatives
Added 37 mins ago
CT
Solutions Architect
Canadian Tire Corporation
Oakville, ON · Toronto, ON
- Full-time
…scalable, and resilient architectures, partnering closely with product, engineering, data, security, and operations…
Added 52 mins ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
…evolution of revenue systems and workflows. Acting as a trusted advisor to the business, the Manager, Revenue Operations will partner with cross-functional teams to implement best…
Added 1 hour ago
P
Senior Trader
Purpose
Toronto, ON
- Full-time
…entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing historically underserved segments of the market. Purpose Unlimited’s businesses include…
Added 1 hour ago
M
Part-Time Seasonal Sales Support Advisor (Montreal Holt Renfrew)
Moncler
Montreal, QC
- Part-time
Working across both front of house (FOH) and back of house (BOH), the Seasonal Sales Support Advisor partners with Client Advisors, Operations, Visual Merchandising, and store management to…
Added 1 hour ago
M
Part-Time Seasonal Sales Support Advisor (Royalmount)
Moncler
Montreal, QC
- Part-time
Working across both front of house (FOH) and back of house (BOH), the Seasonal Sales Support Advisor partners with Client Advisors, Operations, Visual Merchandising, and store management to…
Added 1 hour ago
EI
SAP S/4HANA Readiness Lead
ExcelGens, Inc.
Montreal, QC
- Contract
We are seeking a Senior Advisor – Operational & Closure Readiness to support a major SAP S/4HANA transformation and deployment program.
Added 1 hour ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
…evolution of revenue systems and workflows. Acting as a trusted advisor to the business, the Manager, Revenue Operations will partner with cross-functional teams to implement best…
Added 1 hour ago
P
Associate Portfolio Manager, Credit Investing
Purpose
Toronto, ON
- Full-time
…entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing historically underserved segments of the market. Purpose Unlimited’s businesses include…
Added 1 hour ago
SB
07329 Inside Sales
Sally Beauty Holdings
Saskatoon, SK
- Part-time
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
Added 1 hour ago
EyeCare Advisor
EssilorLuxottica Group
Montreal, QC
The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care.…
Added 1 hour ago
Sales Representative - Facility Services
Cintas
Kamloops, BC
…practice valuable skills in cold-calling, in-person sales, product demonstrations, negotiations, objection-handling, and…
Added 1 hour ago
BC
Market Sales Leader
Bimbo Canada
Ancaster, ON
- Full-time
…execution, and call-cycle management. As the day-to-day trusted advisor for store-level decision makers, MSL converts distribution, space, display, and execution opportunities into…

Kaizen Technologies

Customer Success with Observability

Montreal, QC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 6, 2026
Experience: Work Experience 10Years
Posting language: English
Posted: Oct 7, 2026

Original job description

Title : Customer Success with Observability

Location: Montreal, Quebec, Canada - Onsite

Primary Skill : Grafana, Observability, Kubewatch

Job Description :

Consultant shall provide capacity to the Observability Tracing Squad Product Owner.

Detailed tasks include, but are not limited to the following:

Own the entire relationship with customers, including onboarding, implementation, training, adoption, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Maintain existing customer-success metrics and data as directed

Responsibilities include, but are not limited to the following

Serve as day-to-day contact of our customer base, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
Review the customer journey, determine how it s supported, and use a consultative approach to help clients overcome issues and achieve their goals
Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings Prepare documentation or visuals of campaign performance for client; analyze trends to identify areas for improvement
Work with our fleet leadership team to boost customer referrals and develop case studies Basic understanding of Observability.
Basic experience of working under Linux.
Helps in technical troubleshooting, help customers in instrumentation of the applications to send teler observability tools..
C. Maintain technical documentation in our teams internal and user facing docs.

Required skills and qualifications include, but are not limited to the following:

Three to five years of experience in customer success Strong skills in verbal and written communications, strategic planning, and project management
Analytical and process-oriented mindset
Ability to work effectively across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred skills and qualifications include, but are not limited to the following:

Bachelor s degree or equivalent in Computer Science or Communications Knowledge of Jira Prior Knowledge .
Work Experience 10Years

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More about this job

Responsibilities

Manage the customer relationship across onboarding, implementation, training, adoption, retention, and satisfaction, while serving as a trusted advisor and day-to-day customer contact. Support observability troubleshooting and application instrumentation, coordinate project workflows, analyze customer and campaign performance, and maintain customer-success strategies, metrics, and documentation.

Requirements

The posting requests 10 years of work experience and also describes three to five years of customer-success experience. Candidates should have strong communication, strategic planning, project management, analytical, and process-oriented skills, and be able to collaborate across departments in a deadline-driven environment; a bachelor's degree or equivalent in Computer Science or Communications and Jira knowledge are preferred.

Skills

Customer Success
Observability
Grafana
Kubewatch
Linux
Technical Troubleshooting
Application Instrumentation
Customer Onboarding
Customer Retention
Customer Training
Strategic Planning
Project Management
Written and Verbal Communication
Data Analysis
Technical Documentation
Jira

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Observability
Grafana
Kubewatch
Linux
Jira
Observability Tracing
Customer Onboarding
Implementation
Customer Training
Product Adoption
Customer Retention
Customer Satisfaction
Technical Troubleshooting
Application Instrumentation
Telemetry
Technical Documentation
Customer-Success Metrics
Customer Journey
Project Management
Strategic Planning
Data Analysis
Campaign Performance
Third-Party Service Providers
Customer Referrals
Case Studies
Computer Science
Communications

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